Accomidating my changing car needs & provided practical opti
by Kathleen VanDam from DealerRater.com
December 4, 2018
Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I???m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through ???pull forward??? option. At the same time I have many new safety features but maintained all of my ???premium??? package with Audi care and tire & rim program.
We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil change and realignment. The work was done on schedule and I love the Uber provided after drop off.
Jorge helped me out with everything I needed and answered all of my questions. He even went out of his way to provide me with some quotes for accessories that I am planning to purchase. I'll be bringing my Q7 to Fletcher for service going forward. So far the best service center I've seen and the friendliest staff.
I think luck was on our side this day. We walked in with no appointment and Channing was waiting for us. Overall it was an exceptional experience thanks to Channing???s honest and personable style. We didn???t feel pressured to make any decisions and were able to take our time with the process. We were presented with many options that fit our needs and overal it was a great couple visits.
I had great experience with salesman Lucas Saliba.He was very informative and knowledgeble.He answered on all questions and was very helpful.Really nice guy and very professional.He was very patient and spent a plenty of time with me and my wife to help and find the best car for us.Thank you Lucas.
I wanted to thank the sales person DK Abduli,she was so proffessional and helpful and made my buying experience very extremely satisfied and enjoyable and had the patience to explain how everything works.
Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone.
My experience with Audi Exchange and my salesman, Stuart, was excellent. Stuart was very helpful and knowledgeable about the car as well as taking the time to make sure I understood all the features. I plan on using the dealership for any and all my car needs.
The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.
I've had around 20 vehicles in the past decade or so. My experience at Continental Audi was everything you would expect from a highline dealer and more. My Audi Brand Specialist, Gonzalo, was incredibly knowledgeable and attentive without a trace of pushy sales tactics. He and the Business Manager, Josh, did a fantastic job working with me to get the deal done remotely as I don't live in Chicagoland. I had originally asked to have my credit app sent to a specific lender that I have a relationship with, and Josh was able to save me over 1% on my interest rate after he called me to let me know a different lender had been more competitive with rates lately. That man knows his stuff!
I purchased a CPO vehicle, so I definitely was not a big spender as far as Audi customers go, but the dealership treated me like royalty.
Thanks for a smooth transaction and a beautiful car!! Go see Gonzalo!
I was looking for 2016 Mazda 6 GT in the area. I found the desired car at Continental Mazda of Naperville. From my first visit until the moment I bought the car, I was served well and the test-drive was very good and the dealership has their own drive track and was given ample time to test-drive the car. I was given the detailed demo of the car with all its specs, so that it gave me a clear idea of what am buying. I got the car for a fair price. On the delivery day, the car was given in a very clean condition with all the fluids filled and full gas tank. I appreciate their service. I would like to thank the dealership, especially Karl Tanhueco for his service,demo of the car and help even after end of the transaction. I definitely recommend Continental Mazda of Naperville.
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