Buying a used car
December 3, 2018
First I have never written a review after buying a car in my 35 years of buying used or new cars. I was so impressed with U Car Connect and the entire staff that I felt compelled to write a review.
I was looking for a Pontiac Solstice or Saturn Sky for years. U Car Connect had a Solstice for sale, in early April I visited their business to look/ drive it. That’s when I met Erik , who in a non- pressuring way was telling me about a minor problem in the body of the Solstice that they would fix free. Erik asked me if I wanted to drive the car, first I said no then later after sitting /starting the car Erik came back i said I would like to take it for a test drive , Erik was very helpful and got the car ready and in a non- pressuring way told me about the car. After the test drive Erik introduced me to Tom Kinsella, the owner of U Car Connect , Tom was very likable right away asking more questions about me and my family then trying to sell a car! Tom was more than fair on the price of the Solstice actually way below the Blue Book price,
and also a offering a better price for my trade in. I decided to buy . Unfortunately after driving it home I heard a grinding noise, after taking it to a local dealer in Rochester, they told me it would cost over $3000 to fix! Called Tom not feeling well about it , all Tom said is bring it back we will take a look at it. I did drive back to the cities , Tom gave me a loaner car a very
“NICE” loaner while they looked at my car. Tom not only saved me over $3000 dollars (which was missed diagnosed by the local dealer in Rochester) but paid for the repairs!!! Tom was not obligated to pay for anything but he actually cared more about me than making money on a sale!! I know I am not an isolated incident cause the few times I was in his office he received many calls from customers and they all were treated like friends rather than customers! It was so refreshing dealing with Tom who actually cares about the customer and not how much money they can make on a car sale!
U Car Connect is the best place I have ever bought a car from period!