The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
I was very satisfied with the service that Adam rendered. It was the first time that I had him as a service supervisor for what's needed for our Odyssey car. It was done in a very timely fashion, and very professional and kind.
I had been looking to buy an FJ for almost a month, I had almost given up on finding the right FJ cruiser with the right price when I found this from Chantilly Auto Dealer. Response was prompt and we closed the deal after a series of emails.
Amazing communication from the guys down there. Would definitely shop with them again.
I'd never purchased a car from a dealer out of my area after finding it on the Internet. Nine Stars made the process very comfortable and easy. The car was in excellent condition (I had it reviewed by an independent mechanic). The price was fair, and the whole process took no more than a half hour total. They just need a little more space for customer parking and to move vehicles around. Overall, I was very pleased and would go there first when looking for my next car!
Just purchased Toyota Sienna from Crown. Checked it with our mechanic and he approves the purchase.. The staff is professional and process easy.. We do recommend the company to all customers shopping for used cars..
This is a dealership who treats the customer well, and wants to build its business through loyalty and repeat buyers. I own a VW which has performed quite well over 7 years of relatively hard use. Time for a new one. And I purchased one in May 2016... Absolutely satisfied with the new one...
by ‘Girl who never gives reviews’ from Ellicott City, MD
July 4, 2018
Great dealership and people who own it. We bought my husbands Lexus GX here and now Tony is looking for one for me. Tony let us take the Lexus to get inspected at the Lexus dealership down the street; no questions asked. He has a customer for life; we will always buy are cars from him. Thanks for making it so easy!
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