Used BMW X5 for Sale in Round Rock, TX

I referred this dealership to several friends and co-workers the day after I purchased my vehicle. This is not the first time I purchased a vehicle from Don Hewlett. My first experience was in 2006. That experience was identical to this experience in that I researched vehicles online, was immediately contacted by a salesman, and followed up with a visit to the dealership. From that first internet contact to closing the deal, I felt as if I was the only customer they had. Here's what I liked about the dealership: Walking into the dealership feels welcoming in that the cars (the product) are on display. I've been in other dealerships where all you see is a bunch of people milling about. Patriotic pictures (including Texana) are on display. As a military veteran, that appealed to me. Everything is immaculately clean and in good repair. The receptionist was friendly and greeted me promptly. Carl Staves, who started out as my salesman, became my new friend. As a senior citizen, I have purchased many new cars and I abhor the negotiating process. The salesmen always seemed to be the "middle man". I've gotten to the point where I just want to deal with the manager and not have to go through the middle man. However, the industry doesn't work that way. This is the first time I EVER felt like the salesman represented my interests fairly to the manager. I felt like Carl was fighting for me to get the best price possible. Carl did not use cliches like "what can I do to earn your business" or ask "if I can get the price right, are you ready to buy today". Had he done so, it would have interfered with the process because I would have tuned him out. Because he didn't, I felt like an individual being listened to. He took the time to patiently demonstrate features on the car. This is very important because there is so much technology on the vehicle and it can be overwhelming to senior citizens. This example alone is important enough to refer all senior citizens to him to buy their next new car. After the purchase, Carl followed up with me several times to ensure I had everything I needed and to answer questions, which of course I had. This proves that the sale doesn't stop once the contract is signed. The finance personnel, Jeff Grazioplene and Buddy Shepperd, were great and did not resort to high pressure sales tactics. Neither did they "sulk" when I declined their products. I purchased accessories from Jerred and he was very informative about the products and also offered fair pricing. I would like to add that I do not live near this dealership but the way I was treated and the price I got - including the price of my trade-in vehicle - was worth the distance it took to drive there. This purchase was an expensive one and the most important thing I can say is that the deal was great, I was treated fairly, and I walked away a very happy customer. Happy customers make more happy customers.

I owned 2015 BMW X5 Diesel with MSport package! Its a great vehicle to own. Drove about 75k miles in 4 years, never had any issues with it. Performance was great! Diesel mileage was about 32MPG on highway and 26MPG in city. Great low end torque. The only issue is there is no spare tire, It has run flats and if it picks up a nail, it cannot be repaired, the only option is to replace the tire and each tire costs about $500. I switched to all seasons continental DWS 06, and keep a puncture repair kit in the car all the time. Overall very happy with the vehicle. I enjoy driving it even after owning it 4 years.

I recently purchased my 6th car from BMW Austin with Troy Massey. The dealership and facilties are beautiful and comfortable, which makes waiting for any maintenance or repairs actually pleasant. The buying process with Troy has always been easy, respectful, and no pressure. Overall I was once again satisfied and look forward to my 7th car in a few yrs.

This is a beautiful car, drove amazingly! I would definitely recommend. It was big enough for my family. It fit all my needs that I am looking for in a car

Recall issue, oil change and state inspection for 2015 Colorado.

I drove this car in a test drive I was scared I droped the gas the car down shifted and started flying I almost got pulled over and idk but some how the twin turbo was screaming

Troy Massey and Josh Leggett are great! Extremely helpful, courteous and knowledgeable. The whole purchasing experience was very positive and they both went above and beyond to answer all our questions and help us choosing the right car.

I have owned this car for 2 years now and I have driven it for 25,000 miles. I am overall pleased with the car. In fact, I test drove it by chance, more out of curiosity than anything else, and I was immediately won over and decided to buy it after trying a shortlist of about other 10-12 SUVs. Is it perfect? No, but it is not half bad either. FUEL ECONOMY. I have the 6-cylinder, 4 wheel drive model. I drive about 30% city and 70% hwy. From LA to SF I have achieved 25.6 mpg on all hwy by exploiting the coasting ability of this heavy vehicle. Overall, at 25,000 miles, my average is at 22.2 mpg. Pure city driving is painful and I do not think one can achieve more than 16 mpg. Definitely not more than 17mpg. The tank is large and the range is excellent at over 500 miles of pure freeway/highway. I do not drive slow. In fact, I have taken it to over 100mph and I like to drive it in sport mode on the local canyon roads as well. However, I do not accelerate and brake all the time. COST OF MAINTENANCE SO FAR. So far $0 as it is still under warranty. Brakes... at 25k miles, according to the computer, I have still 18k miles left on the front brakes and 28k miles left on the rear brakes. So, you do the numbers. Tires, I am afraid that the Pirelli run flat tires it came with will probably not last for more than 40-45k miles. That I am disappointed. I was hoping for at least 60k miles, frankly. In 2 years I have never burned rubber as, frankly, I could not care less. 2 oil changes (free). According to BMW my driving is much better than average and the computer asks me to change the oil every 11.5k miles instead of the more typical 10k miles. COMFORT and RIDE. I do not like the standard seats one bit. Ugly and uncomfortable. I immediately went for the luxury seats which allow for seat extension and multiple contour controls. BMW should be ashamed to sell a car in that price range with those cheap standard seats. That cost me an additional $2k, but I have not regretted it, not even for 1 second. The ride is comfortable, but on bumps the car is not very pleasant, not at all. My old Honda CR-V is way more comfortable going over bumps and I can even take the bumps at higher speeds than with my X5. Noise insulation is excellent though. Not like a $100k+ car, but excellent. The Jaguar F-Pace, for a comparison was 2x noisier than the X5 when I test drove it. Beautiful car, but too noisy, frankly. Passenger seats excellent and so are the back seats. Sometimes when I need to work on my computer in between meetings I seat there and it is very comfortable (I am 6'2"- 240). Cargo space is not huge, but more than adequate for me. Third row of seats is of no use to me and so I cannot comment on that. ISSUES. Nothing mechanical or electrical, thankfully. During the first year, on several occasions, we experienced an extremely unpleasant smell coming through the A/C or ventilation system. In a few occasion it was so bad that we had to open the window. I am not dreaming it as my wife and, in one occasion even a passenger in the back seat, reported it. I felt ashamed to have a passenger experiencing that. It was bordering the nasty. Of course, when I reported to BMW, they had no idea, but other people I know with the same or different BMW models reported a similar issue. Is it condensation during the hot days of Summer? We do not know although we experience it mostly in the hot days. Another issue is with the stop and go. No complaining about the feature, but when starting uphill, even slightly, often the car produces a short cranking noise. Never happens on flats or downhill, though. BIGGEST SURPRISE. It is not a cheap car to use, but I was surprised by the cost of the license plate sticker which, in California, comes to almost $600/year. Insurance was also a surprise, although I was kind of prepared for it. I carry a good amount of insurance but, even with a clean driving record, I am shelling out around $2,400/year. When I compare it to my Honda CR-V, the only huge difference is the collision entry. AAA told me that X5 are very expensive to fix and therefore the high price. FUN FACTOR. I will not deny that it is a fun car to drive. Besides, I had to buy it after test driving it for 1 week (car rental). However, the 0-60 in 6 seconds is nothing to brag about. With the bigger engine it would be a different thing, but that model has many more issues and fuel economy is horrendous. In sport mode it is quite a bit of fun!

Troy was great to work with! Unlike many other dealerships, we didn't feel pressured or hovered over while we were considering all our options. Troy was knowledgeable and able to provide all the information we were looking for. He was was very patient with us, did not rush us toward a decision, and in the end was able to work with us on an incredible deal. We originally came in with our eyes on a certain vehicle that we were unable to find a match that fit all our criteria. Troy made a suggestion on another vehicle, offered us a deal and made sure that we were certain on our decision, especially since it was not our original choice. Again, I appreciated that there was no pressure and was impressed with the deal they were able to offer us on a new car. This is our first BMW, and we could not be happier with our decision. Troy and the rest of the staff there at BMW Austin made our car buying experience very pleasant and we will not hesitate to return when we are ready to go through the process again.

Love it love it love it but scary to floor and open up in full. But safe and enjoy the power to use as needed

This is in regard to Andrew Reeves and Troy Massey at BMW of Austin we had a very thorough presentation of all of the car systems we had a very good purchase experience at the dealership and we would be happy to recommend all of them at any time

BMW Austin pretty much has a monopoly in Austin - but they sure don’t act that way! I’ve now bought 3 BMWs from Troy Massey and have experienced absolutely first-rate sales, financing, delivery and service. They are friendly, knowledgeable, well-trained, and customer-focused. The facilities are impeccable and impressive in scale/scope. 100% satisfied!

Excellent experience. I was thoroughly prepped on the new auto and all my questions were answered very well. Both Josh and Troy were very professional

They seem to be basically no hassel - I didn't end up buying a car here, however test drove 2 cars here. Looked out on the lot for about 15 minutes before going inside to ask about 2 cars I found online. They gave me the keys straight away, I drove the cars, then came in and asked about getting one of them inspected, he said there someone was waiting to buy it, I figured that was just a sales technique to get me to commit to the car and walked out, but sure enough the car was sold the next day. My bad. They seem to have a good inventory of the price range I was looking for 5-7K. In retrospect, I think I could have used a little more help.

sorry leaks in head cover, and bad ride and need premium gas , was told by my mechanic that this car known for leaks, and expense to own

Josh and Troy provided us with an exceptional experience!! Can not thank them enough.

Had an excellent experience with Troy and Ian purchasing my first BMW.

This car is just awesome. Love love it. It's very comfortable and great exterior also. The pick up is great. Awesome surprise gift for wife.

I had been looking for a Jeep to purchase for my son for his 16th birthday so he can drive to/from school and work. These cars are plenty, so the search was fairly easy. What I found to be very difficult was finding a good dealership to purchase the car from. I had paid for one in Dallas that was described to be like-new, but after flying there I found it to be beat up and abused. I flew to Dallas to find this out, a loss of a day and about $850 due to dealership dishonesty. I found that the (somewhat) local David McDavid pre-owned auto dealer had a white 2011 Jeep and I made an offer that they accepted. I worked directly with Jared Cole, a very nice and very professional individual. When we test drove, it had the ENGINE light on, I told him I'd not purchase with that light on. They looked at it and informed me it was related to the air bag and it needed a software update. It test drove w/o incident, so we purchased it. The next day after driving him home we walked out to go practice parallel parking (remember those days?), we made it down the driveway before the engine started to steam....all antifreeze escaped the car. I obviously wasn't happy, but Jared said he'd take care of it. A few hours later (I live in the county) a tow truck showed up and it was towed to the Jeep dealer. It was found that the thermostat was faulty, causing the car to overheat. It was quickly fixed at the expense of Acura and Jared/Zach drove it back out to my home to deliver it to me. Would I recommend them...Yes, I would. Even the manager there was fun to work with. The sale was fairly quick and pretty painless. A+ in my book- -Jason W.

Drives like a sports car and has a very solid feel. Barely get to 1900 rpms at 85-90mph, 30-34mph hwy, 27-28 overall mpg, quiet, spacious, cargo space, and super responsive steering. Update your navi software, it is an improvement. Best phone clarity on Bluetooth I have experienced. Switched to non-runflat tires(improved ride). 40,000 miles and no issues. My seats are a little to firm, but have no issues driving on long road trips

Checking internet for used late model vehicles Lexus, Mercedes, BMW...went to dealership to see an advertised vehicle....John (salesman), told us he had sold vehicle couple of hours before (we actually met buyer of that vehicle)...showed us others, test drove (NO HASSLES)...couldn't find low enough mileage on vehicle...John introduced us to Ben (manager)...He stopped everything he was doing and gave us 100% of his time....asked us lots of car questions from color to make and model, etc...he got on-line, found us a potential vehicle...said he'd bid on Monday (we were there late Sat afternoon)....Monday came around, he called me repeatedly, e-mailed me, on prices and conditions of vehicles...Bought vehicle (on my word alone, no paperwork)...sent me various pictures, stayed late following Friday, and we closed on the vehicle. ....I've bought and sold cars for 45 years....I've never had such a positive experience buying a vehicle. ..I will be back, along with anyone I know looking to purchase a vehicle.HIGHLY RECOMMENDED!!!

I waited for the day to finally own a BMW SUV and that day is now hear. I bought it for my Birthday and I’m fully enjoying it,

I had an awesome experience at JD Motors buying my BMW X-5.Dean and his team too care of me and I fully endorse Jd motors too family or anyone looking for a new or used vehicle!!Thank Again Sincerely,Michael Senecaut

This 4000 lb behemoth handles like a sports car. I’ve always been a car guy. 3 series coupe or Audi A5. So when I needed room for the family, suvs seemed boring. Then I drove the x5. You really don’t have to compromise. Plenty of room, handling, and a range of engines from capable to frightening (x5m.)

This was scheduled as an express service, on a Monday, despite it being a "B" service on my 2016 E-350, a fairly large routine service package. Sure enough, by the time I had gotten through my emails and required answers, the service was done and the car washed. This was despite it being a very busy Monday. This is the 4th MB I've bought and had serviced with MB of Austin, since 1998. I've always been impressed with their service.

The ride is very smooth. Navigation is awesome , I also love the heads up display. Lots of nice features, also love the stereo system. This is a excellent luxury vehicle.

Great vehicle And I love the split tail gate. So far so good and also the heads up display seems to be very helpful as well.

This car has all the up-to date and has more advanced technology. surprises me. love the ride and comfort with my family. thank you, Venkata

Bought as a "new" dealer loaner with 0% BMW financing, May 2018, trading 2015 X3 with 60K. 26 mpg commuting 50 miles each workday, 30-32 mpg on the road for this large SAV. Rock solid, tight and SO quiet. M Sport package makes for a classy interior and exterior. Ride is a bit stiff, but if you enjoy driving, BMW is the brand. Hope to drive until similar-size BMW electric with range and self-navigation comes along.

I needed the 15K maintenance service. I called and asked for an appointment - where I came from, Seattle, you always needed an appointment. It was Tues afternoon about 3pm. Service said, no, the we can have you out of here in 2 hours if you come in now. So i drove there and was promptly greeted by Dylan. He said he would have me out of there in 1.75 hrs max. He asked if i'd been there before. I said no. So he showed me around and left me in the large waiting area at a work area where i could use my laptop. About an hour and a half later, Dylan told me my car was ready.

This car has all the stuff that I need for my commute everything and I am very please to try it every day and liking it.