I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
I inquired about a vehicle online and Chris Tropiano responded. His experience, approach and willingness to listen made my buying experience seamless. He represented the car honestly and went above by sending me additional photos. Once at the dealership, Chris was affable and had everything lined up for our purchase. Highly recommended!
If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
I went in to find a used car that I saw online. Marc was very helpful and didn't use any pressure sale tactics. He was quick to respond to my initial inquiry and follow up afterward. I haven't purchased a car yet, but would definitely return here.
I have been buying a new car every two years for a long time from different dealerships around Austin. I purchased my first BMW at BMW of Austin. I had an excellent experience shopping for a new car with Troy Massey. Absolutely stress free, quick, very professional sales process. He found all available discount options to match my expectations. Everything was handled in a timely and professional manner. It was my best shopping experience!
First time reviewer here- I was looking for a car at a great price without no issues what so ever- my research led me to Brian Giroux here at BMW Austin- I’m located in California and was looking to see if I could get the best price for a 350z they had in stock. Brian made it happen, not only was he patient with me- I didn’t even had to leave my home to take of this. Got me the car shipped in immaculate condition to my home in CA. Wonderful experience, Brian was very professional and always ready to keep me up to date on the car. No hassle, no headache, EXTREMELY good deal of a well taken care of car. Thanks Brian for definitely going above and beyond to get me on the road!
On the 30th of October ,after 2 months of searching I finally found a dealership that was worth doing business with. The Pre-owned internet sales manager Mr. Brian Giroux was the person that sold me my automobile ,he was very upfront and honest ,very professional and courteous .I went there not knowing what to expect after numerous bad experiences with car dealerships in San Antonio.Mr Giroux made me feel so comfortable with the deal that we closed on the car in less than an hour .I already had done my research on the car that i was purchasing and I knew where I wanted to be,as far as how much I wanted to spend BMW of Austin and Mr. Giroux exceeded my expectation. I am very happy with my purchase and I would highly recommend to everyone who is searching for a new or used automobile to take the time and effort to visit a BMW of Austin,they also have almost next to new used cars that they sell for penske if you don't believe me check their website. Once again thank you Brian for making me happy with my purchase .I wish most salesmen in the car business were forthcoming like you,job well done.
Answer is, it depends. We got there at about 3:30pm and left maybe about 8pm. But we got a fair deal. We have tried to go to other dealers, and yeah they make fun of this on the radio but its true. Others dealer tried to sell us a vehicle and forcing us to put 3000 dollars as a down payment. Elder asked us how much we wanted to put down asked how much we could afford a month and they would work with what we had. Very friendly people, and my dad got his new car which is very happy about.
We worked with Michael one month ago and came back yesterday and he assisted us perfectly as if no time had passed, no presssure sale and just a fun guy to talk with during the wait, he was patient and went over ever aspect of the sale, he is a great asset to elder and we will recommmend him to anyone looking for a great car and dealership.
Fantastic experience working with Michael Frohlich. Very friendly and knowledgeable person with excellent followup after the sale. I owned a Saab few yrs back and my experience was really bad so I was not fond of swedish products but this car and service facility was surprisingly good experince.
We moved to Austin last year and have had our Porsche serviced @ Porsche Central Austin. The service staff has always been superb. Timely, friendly and professionally. When our lease is scheduled to be due next Feb, we decided to look around for other potential cars. We looked at the Alfa Romeo 4 C and also were interested in a Maserati as well. At the end, given the positive experience we have had, we came back to Porsche Austin. Was greeted very warmly by Shaun Jones and decided to get a convertible this time. Shaun and the sales manager, Taylor Amos did a FANTASTIC job to get us a great deal and we walked out with another Porsche.... We can't say enough about how great this dealership and their people are
I was interested in a CPO’ed Cayenne and the salesman was very responsive and sent me additional coutures and videos. Sadly the car sold before I could put down an offer. My only complaint is the SUV sold 7 days ago and is still on many websites as if it’s still available. It needs to be taken off the market because I’m still searching for a similar car and would like an accurate view of what is actually available to purchase.
Chase went beyond his job to make sure he corrected my problem. My Porsche took longer than expected and Chase kept Me in the loop daily on what was being done. The Manager Evan called to check on my satisfaction. Thanks for all the work.
Mark Hakim made our purchase simple all the way from Cali.
by JReyGypsy from DealerRater.com
May 21, 2017
Mark Hakim went above and beyond for us and is a great Salesman and a pleasure to work with. We are Texas residents and visiting California and decided to buy a Porsche Cayenne, Mark took videos and pictures of different Cayennes and sent them to us until we found the one we loved. All paperwork was overnighted to us and then we overnighted back, simple process. We bought the car on a Monday and car was shipped Tuesday and to us by Thursday afternoon in California. We will definitely buy our next Vehicle from Mark at Austin Porsche. We buy new cars yearly and this was by far the easiest smoothed transaction, specially for not being in Texas. Go buy a Porsche and ask for Mark you won't be disappointed!!!!
Working with Jacob, especially, and Shannon. This was a long process, nearly a year, where we test drove a lot of cars from different makers. We kept coming back to Volvo. Jacob worked with us several times, answering a lot of questions, as we came to realize that the XC60 was the better choice for us, not the 40 -- and the XC40 is a stunning and brilliant car. There was no pressure, no sense of used car sales guys with slicked back hair. This was collaborative, a conversation.
I did not visit dealership but contacted them about a vehicle found on Cars.com. Response was good and friendly, with more than one followup call. Purchased elsewhere.
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