Stopped in to make an appointment and was very pleased the Adviser said if could handle an hour and half they would do it fight now. First time I’d ever been taken as a walk-in. It saved a ton of my time since I live 17 miles away. Kudos to the service adviser.
Best dealer!!! In Chicago, very good customer service . I bought my Cadillac SRX from there and I love it , very clean looks bran new I would recommend anybody looking for a used car should go to Harlem motors. I am a very satisfied customer
I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
Bought a used BMW from Perillo, and the entire process was super easy from Sales (Robert) to Management (Dan) to Finance. I was surprised by the low pressure environment and ease of working with these guys. Very pleasurable experience over on the used car side of the shop. Amazing selection of cool cars too!
Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone.
Mike Alwin in the Service Department always takes great care of me and my vehicle. It’s always a smooth process to get my vehicle in, get my loaner car and be on my way. Thank you again for all of your help during my Service visits!
Found my used BMW car on Cars.com. The dealer advertising the car was BG Motorcars. The dealership is small and very personal. When I was inquiring about the car, via email, my questions were answer quickly. When I arrived at the dealer to see the car, they were very accommodating. After the sale, they stayed in communication with me. Great experience! Got an amazing price, too!!
Bought a Ford explorer about a month ago still haven't seen the title and now our temporary plate is expired . Vehical had obviously been smoked in, and they did not do a vary good job detailing it there where still crumbs in the seets . Radio has issues that where not disclosed and have various other issues with vehical that where not disclosed or addressed
Our car was serviced for some minor recall issues and they were able to repair the car several days sooner than anticipated. Cory informed us of some other issues but was never pushy about it. They are a very good honest group of
This Rick from the Westside of Chicago went to first class motors and talk to DJ were he hook me up with a good deal on my Cadillac SRX 2015 and he treated me like family and gave me a good deal on my trad in so go talk to DJ out there at first class motors were they treat you like family
My sales guys "Ben" is friendly and knowing what you looking for, if it not on property he will search for the one you choose and will working on the best prices. Also will walk you though the features on my car, showing what it can do. And follow up how you doing after the purchase. Whenever I have questions Ben trying to help out either by phone or stop by the dealer.
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