Five Gold Stars for Salesman Vance Valente
November 6, 2018
I just purchased a CPO C400 from Vance Valente at Silver Star Motors. Despite traveling from out of town to NYC for a beautiful and rare sports sedan, his attention to detail made my deal as painless as possible. First, I received a Cars.com alert last Saturday morning, responded, and was called within 10 minutes from Vance's also excellent Internet sales colleague, Alex Puk. I was astonished to learn the car was the color combination I was looking for (black with gray leather), and had just over 12K miles. After a couple of calls and emails between Alex and me, we settled on a price, I made a deposit and received a signed buyers order no more than an hour after our initial contact. From that point, Vance took over, sending me pictures of the car as it arrived off lease and assuring me that it would be cleaned and detailed to perfection. Coming from the Metro DC area, I wasn't familiar with the process of getting from Amtrak to the NYC Subway, so Vance texted me detailed instructions on transiting from Penn Station to the R line (station conveniently located adjacent to the Silver Star showroom). As I was heading north on Amtrak, he emailed me photos of the now pristine detailed car, clearly excited at how nicely it turned out, and double-checked to make sure I knew how to make the Amtrak-Subway transfer. A couple of hours later when I arrived at the showroom, I learned that the photos hardly did my "new" C400 justice. It was perfect inside and out and indistinguishable from a brand new C-class (other than the telltale C400 logo that lets Mercedes-Benz aficionados know it's a 2015). Gary, the delivery consultant, was also a very bright, customer-focused young man, who showed me some of the hidden features of my car that allowed me to enjoy it as soon as I drove off the lot. The Silver Star showrooms (both new and pre-owned) were packed with high end Benzes (S Classes - including a Maybach, an AMG GT, and others), but despite my relatively modest purchase of a three-year old C Class, Vance, Alex, Gary, Frank Galante from Finance and the entire Silver Star team made me feel like I was their only customer. Thanks to Amtrak delays, I was unable to depart with my new car until 7 p.m. When I arrived home, I received an email from Vance hoping I had made the 275 mile drive safely, and another email from Alex indicating that he heard I had arrived and thanking me once again for my business. What more can I say: a great price on a perfect, low mileage C400 from sales and support people who treat the customer like royalty, know their product, and clearly enjoy their work. Coming from 275 miles away, I purchased from Silver Star purely by happenstance due to the Cars.com listing, but Mercedes lover that I am, if I lived in Metro NYC, I have no doubt that I'd be a repeat customer. Thanks once again for a great and rewarding purchase!