The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
Madelyn's BMW X1
by Jeff from Clearwater, FL
November 5, 2018
Previous car was a BMW M3 and it was a terrific car before the security system went out after the warranty expired. My wife loves the X1 because it drives like a car and has good storage. No issues except needed new tires and the sunroof headliner needs to be replaced at my expense even though I purchased the extended warranty. Car is parked in a garage at night and during working hours.
The entire experience exceeded my expectations at every level! The diagnosis and explanation were presented in a way that I understood exactly what was wrong with my car. Every single one of the staff members were professional, polite and respectful!
Most luxurious car I have owned.
by Ladyv from Winston Salem North Carolina
December 6, 2018
This car met all of my needs. It has plenty of leg room in the front and back. The ride is smooth. It has heated front and back seats along with heated steering wheel.
I bought one of their value cars which wasn't as expensive as other cars they sell but they treated me like a VIP. Yussef Ward was a pleasure to work with and always followed up on various emails and texts. I would highly recommend Yussef and the whole team at BMW of Darien, awesome experience and love my BMW 428xi Convertible!
After test driving my first BMW I never look back
by Blonde from Silver spring, MD
January 2, 2019
Awesome reliable dependable comfortable car I have ever driven.. I never go outside and my car don’t start.. I can always depend on my BMW
The sales ladies, Shirley Chen and Priscilla Tsun are excellent! They are very professional and explained everything very patiently! This is my best experience to buy a new car, and I will definitely refer them to my friends. I am glad that BMW have them as their employees!
Love this car. Worth every penny
by LoulouFL from Winter Park, FL
October 30, 2018
This car is the best of all worlds. It’s got a backseat and the trunk which can be difficult to find on a convertible. the hardtop is up and down within seconds of pushing a button. Interior styling is minimalist luxury and the car is extremely comfortable. I absolutely love owning this car and really don’t have anything negative to say about it.
Priscilla and Shirley are very friendly, we came in one Saturday and never got a hello welcome to bmw... we came across these two who came up to us and asked if we needed help. We were about to leave but thank god for these two ladies!! Had a great experience and became very good friends!
You meet at the entrance service people, they are all organized, all goes very fast, I got a loaner, I was in and out in no time, nice friendly people, I couldn't shop for BMW in another place. They called when car was ready. I was very satisfied.
by TRAMhoman from Arizona
January 12, 2019
BMW makes a great product. What many may not know is they loose value at an incredible rate. I purchased a used X1 last month. This one is 3yrs old had 21k miles and was priced at 22k. The list price only three years ago was 49k. While someone else took the depreciation hit I was able to take advantage of the loss and get a great value. I am averaging 30mpg and it’s fun to drive. Has all the bells and whistles of 2015 model year. I will say the back seat leg room is the only real complaint but with that being said it’s the smallest X series so that’s to be expected
I highly recommend anyone looking for an awesome value to look at this model as well as any other model. You will not be disappointed with car or the value of one when purchasing one that is 3-4years old. Again BMW makes a great product. This is our third BMW and they have all made it comfortably past 100k with only routine scheduled maintenance and the usual repairs/replacement of wear items. Brake,tires,wipers
Beverly was an absolute Pleasure to work with. She was responsive to phone calls and emails even when the dealership was closed. She streamlined our purchase with no headaches. Great Job.
January 19, 2018
I did not recognise the car the main reviewer discussed. It is beautiful looking, drives very well with stellar performance. It is very well built and does everything well. I have the six speed manual stick shift, which is smooth and balanced. I like the way the car looks and it is the best of the four Bimmers I have owned from new. Worth having the full LED lights and an individual colour if you can afford them.
Shirley and priscilla are the 2 best people in the world, its always a pleasure working with these ladies. Very quick to respond and if one doesnt get back to you the other one will. They treat you like family. I just picked up my 5th car from them, wont go anywhere else.
Smooth, safe ride
by Happy customer from Newtown, PA
December 1, 2018
It’s the M40 and has everything and more. Very nice drive, safe, comfortable and perfect size. Not to mention, it’s a good looking vehicle. Highly recommend.
I am 100% VERY SATISFIED with shirley and priscilla. They make everything so simple and easily and very honest people. I built a relationship with them and will refer everyone to them
Excellent customer service
by Carlos Lamb from West Hempstead
November 25, 2018
I want to thank the sales adviser for excellent customer service, and support during the buying process. The best customer support I have received for a very long time. Well done Certified select motors. Also I would like to thank manager for helping us out with the finance. I would definitely recommend this place to car buyers.
Shirley and Priscilla are two great people, know them for a long time. Very professional and very kind, I definitely recommend everyone to see them when looking for a car
The most comfortable car I have owned.
by My lovely Beemer (BMW) from Los Angeles, CA
January 14, 2019
I got in love with this car, when I drove the same model, as a loaner car to San Diego. This is the most comfortable I have ever been driving a car on a long trip. The car has plenty of room to relax your legs specially on long trips. It has a double compartment in the trunk where you can fit extra luggage. I really love this car.
by Jacquelyn Chandler from Bridgeport , Connecticut
April 16, 2018
I WAS VERY PLEASE WITH MY REPAIR SERVICE WITH BMW OF DARIEN, STEPHEN PARRET WAS AWESOME AND GREAT TO WORK WITH.THANK-YOU SO MUCH.
Fastest car ever owned
by mrdepro from Lakewood Ranch, Florida
October 29, 2018
Ride is a little hard but other than that can't find any other faults.
Can be driven normally, can be driven spirited when the need is there.
There's a 1200mi break in window, no hard stops, never exceeding 5500rpms in that time frame. Car's taken back at 1200mi to the dealer who will check for any problems, change the oil, and transmission fluid too at no cost.
My m2's still in the break in mode can't give any more details.
Every time I got to this BMW in Darien I am pleasantly surprised at how quickly they address my issues. I am never left in a waiting area and my loaner is ready to go. Check out is equally as fast and efficient, and my car comes out properly repaired, and with a beautiful shine from the complimentary car wash too! Have gone to other dealers in the past for service and know that this is unfortunately NOT the typical experience, so I am happy to provide this positive review to BMW Darien. Keep up the good work!!
Most stylish suv I ever had
by Sumo from Windsor CT
December 27, 2018
Comfort wise awesome ... vehicle pick up which I never see in any vehicle ... heated seats and panaromic roof takes it to the next level ...
The car met my needs at this time. It is very comfortable to drive. I like the features inside the car. Easy access to my options on the dashboard. The car drives very smooth and has a quick pick-up when driving.
Ron Barahona was a great salesman. Joe G. Sales Manager was also great. Both were easy to work with. This is my Mom's 4th Sonata as she says "this car saved my life". She was involved in an accident sometime ago car was totaled by another driver. She and my Grandmother were saved by the safety and design of this vehicle. Thank you for the experience again. We will be back soon. Tommy Horniacek
by KDP from Phenix City
July 29, 2018
The car is great You can’t go wrong with a BMW is thing about the car is very very very nice. The body style is on point to
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