After months of searching for a SUV to fit my family's needs I found my new car at Malouf. Buying a car can be stressful and tedious but the guys here made this process easy and enjoyable. Thank you so much! I will for sure be back!
Loved having DwVaughn as my Salesman. No pressure when buying a car like I have experienced at other dealerships. Worked with us to get the best vehicle and deal possible. He was also respectful and professional. Would go back to him in a heart beat.
malouf gmc had a mailer mailed out to prior customers. i liked what i saw and came in phil and t.j. got me a deal i could work with it didnt take long so i bought the 2018 canyon.we switched some equipment over and the next day i picked it up.tito palmera helped me that morning as phil redfield was not in..ive bought and leased numerous cars and trucks there and always gotten great service. thanks malouf crew.
I have been going to Malouf for many years and my experience has always been good. Jack Taormina has always assisted me and my family whether leasing or purchasing a car. He is very courteous and knowledgeable about the cars we are interested in. Jack came in on his day off to assist me with the purchase of my leased car. That to me is what a great salesman is all about. TJ also handled the paperwork and completion of the sale. He is also very courteous and made the transition from lease to purchase go smoothly.
I bought my 2010 BMW from Exclusive Auto Group Inc. In early September. I had An incredible experience from the door in and from the door out. Working in the sales/customer service industry for over 15 years i have high expectations when I walk into establishments, especially where I'm being sold to (dealerships, furniture stores, galleries,banks, etc.) The thing that made me stop at exclusive on my commute home from Newark Penn was their line of attractive vehicles. I wasn't exactly looking to buy just yet, but I knew I wanted to purchase a new car in the coming months. I walked the lot briefly and was greeted by one of the sales reps who was extremely friendly and helpful. Of course she asked all the normal sales questions what i was looking for, how much i wanted to spend, etc.... I had answers for none of the questions. I just told her a specific payment amt i was looking for and i was browsing the lot and looking for something that might catch my eye at that . She wasn't to aggressive she told me to check out that lot and when i needed help just let her know. Shortly After I placed my eye on the 550GT and fell in love. She gave me the pricing details and i knew that it was definitely going to be above my budget and what i would probably even consider not to mention my credit was not good at all at that time. I then met with Carlos the Manager. Told him my situation and how much i could afford to pay monthly he looked at me with a straight face and said do you work? lol the rest was history he got me a lower payment then what i asked. FANTASTIC CAR!!!! drives great no issues after buying it ( I waited 2.5 months to write my review). I was able to get my plates before the dealer plates expired. Carlos was very great to work with. He made sure the process went flawlessly and no pressure on they buyer at all. He gave wonderful advice he was transparent and honest. I've bought a number of cars used/new and i would say this was my best experience. O by the way I purchased the car within 2 weeks after seeing the vehicle but of course that was after i left my small deposit to hold the vehicle. Lol as carlos says "business doesn't run off hopes and dreams". after leaving my deposit i visited about 6 other dealerships in the newark/irvington area as well as somerset county and i will say they all wasted my time telling me about my credit and offering me payments $150 more then what i told them i could afford when i first walk through the door. They were pushy. they did not actively listen, and didn't offer me the payment i was looking for until i left there lot. Carlos will tell you yes or no. no time for games. I'm a satisfied customer and will recommend anyone to this dealership. Carlos if you read this keep up the great work, keep the integrity and remain transparent.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Leo is very professional and knowledgeable the leasing process was a very smooth one no beating around the bush unlike other dealers. Thank you Leo and Marc it was a great experienced. We will definitely refer you guys. Julio and I love our 2019 Equinox.
My salesman Jason was customer focused and I didn't feel like he was ripping me off. I have bought about 16 new cars in my life and this is the first time I did not feel buyers remorse so that says it all. I am driving around with a big smile because of Jason!
We just bought our car from Toyota Universe . Armond , the Sales and Lease Consultant, was very professional, friendly, and efficient. The whole transaction was smooth and the process was flawless. The best experience with the dealership so far.
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