Made a trip from Ohio to purchase a used Murano that was listed in Cars.com. The vehicle had all the bells and whistles we were looking for at a fair price. Unfortunately, the vehicle did not have a panoramic sunroof but Zeigler listed it as including the sunroof. When we arrived and noticed the vehicle did not have a sunroof we decided against the purchase - it was a show-stopper for us. Zeigler quickly owned their mistake, sincerely apologized and made a commitment to lower the price and/or offer any vehicle on their lot at a discounted offer. The incorrect listing was an obvious error but we were very impressed with Zeigler's response to make the customer happy. We ended up not purchasing a vehicle but we were VERY satisfied with this dealership. P.S. - I noticed the listing was corrected the same day.
I was looking for a used car and left with a brand new vehicle. Baha helped me find a great car for my family and budget. I appreciate the honesty and personal interest. I will refer everyone I know to the Chevy Exchange. Thank you all.
The team at Chevy Exchange were great to work with in the purchase of my vehicle. For the past year, I've been looking at different trucks, waiting for the chance to buy something once my lease was up. Rafat and the Chevy Exchange team were happy to help me prepare, and ultimately buy the right vehicle for me and my family. The finance process was easy, and Danny Trujillo, who I had the pleasure working with on the sale, was constantly making sure he helped with any questions throughout the entire process. I look forward to working with them again in the future.
We went to look at a used truck here. The sales person introduced himself almost immediately and began asking questions to help us find what we were looking for. Already had a truck in mind based off the website. We went for a test drive and he was very helpful with all of our questions. The manager and sales rep spoke with us after the test drive and were more than willing to work with us. I did not have that good gut feeling about the vehicle and they were definitely understanding. While we did not purchase the truck, it was a great experience regardless. I cannot rate them on service. The facility was nice but seemed a little crowded and not personal (deals made at open tables with many other people around).
I was looking for an Uber car and found a man name John, who I would buy another car from in a New York minute. Came looking for a car, left with a good deal and a business relationship. If you are going to buy a used car buy from John, I know I will again.
My salesman Erik Cardoso was very informative about the history of the vehicle and was very fair in negotiations of my trade in vehicle also. Would recommend Erik to my friends who are looking for a vehicle.
I had had a really bad week and was feeling kind of hopeless and defeated. I walked in to 4 wheels of fox lake and Nick was so amazing, He not only got me in my dream car, but he made the entire experience stress free and fun! He turned my entire week around and my car is amazing!! I love it. I will recommend 4wheels of fox lake to anyone and everyone!
I have bought my used car from here 3 years ago and I have not had any major issues with my car. The crew here is awesome and know what they are doing!!!! I bring my car to them every time for all my routine maintenance needs. They are reasonable and honest! I look forward to purchasing another car from them real soon!
The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...
Hugo once again did a great job helping me into a new vehicle! Quick getting paperwork together for me! Chris and Russel made sure that my needs were met and went beyond for me! Couldn???t be happier with my new 2018 trax! Appreciate all of the work you guys did for me :)
Great customer service with pleasant personal. Service was performed in a timely manner. Waiting room warm with snacks available. Would encourage family and friends to buy here.
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