I had a fantastic experience at Bob Rohrman Ford. The short story is that the salesman Chris and the finance manager John took incredible care of me. They worked really hard and bailed me out of a bad situation and deal on my old car and worked magic to get me into my brand new Focus RS. I would highly recommend working with Chris in sales and the finance manager, John. If you're curious about my whole situation, please read below because they truly bailed me out.
I came into Bob Rohrman with low expectations. I was paying 20% interest through a lender called Santander and was a little underwater on my current car... And I only had a few grand to put down. Chris was straight with me from the beginning. And he never tried to push me into a car I didn't want because it had a high rebate to offset my negative equity. He did everything he could to get me into the car I actually wanted unlike every other dealer I went to. Then John worked some magic and got me a fantastic deal that was win win for everyone. They really helped me out of a bad situation. I would recommend the two of them to everybody.
So, if you're looking for a new ride and want to work with a sales and finance team that will be straight with you upfront, not push you into something you don't want, and will work to get you a deal that works for everyone, 100% go see Chris in sales. John will be the one helping you put a deal together that works. I can't express enough how thankful I am for both of them and how happy I was driving out of there. I did have to say a bittersweet goodbye to my loving Golf R (which was bittersweet) but I'm happy to say I have a fantastic new car I'm happy with and a great deal on top of it. Please, ask for Chris. You won't regret it.
This is my 3rd Car from this dealer. The only reason for coming to this dealer is Howard Krick. He knows exactly what a customer is looking for. And he always educate you about the available options. I met sales manager Tony at this dealer for the first time and he super patiently listened all my questions and concerns. And he was simply best at everything. I will definitely recommend Nissan buyers to stop by Nissan Gerald in Naperville at Ogden and see these two guys Howard and Tony and they will make your buying experience a celebration.
When I walked into the dealer, Paul was the first person to welcome me and he was so nice, not aggressive at all and soft spoken. Normally you get over the top aggressive salesman that make you feel so uncomfortable when you are car shopping but he was the total opposite and I was so pleased to work with him. The whole process was wonderful and I will definitely return to him for future purchases.
Thanks Kat and Robert for your help during the purchase of my new car. Spending a lot of money is very stressful, but I feel good about how everything went and that I learned more about the intricate process, which helped me to understand why it takes time.
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
I purchased a pre-owned BMW and their pricing was very good. The customer service was excellent and everyone was very helpful. My sales rep Karen Hernandez was nice and I never felt any pressure to purchase a vehicle. It was a great shopping experience and I would highly recommend them to anyone looking for a car.
The service department with Craig & tech Jim spent a lot of time answering questions, comments, and concerns in regards to our new challenger. They were both awesome!! Thanks for having such great people!! Sincerely, Dan Blaha
First time ever being at a dealership in IL and it was a great experience. My salesman was Eric and immediately I felt comfortable because himself and the staff were very welcoming. Best part of this experience was the friendliness and also the confidence Eric showed to help me in getting a New Used car. Coming from WI, I highly recommend this dealership even if it’s a drIve because it’ll worth it.
I felt Josh was knowledgeable, honest and straightforward about the strengths and weaknesses of the car, as well as the price. I felt good when I purchased my vehicle and didn???t second guess my choice or the purchase price.
John was fantastic! The whole experience was great and not overwhelming. John wasn???t pushy he worked with what I wanted and help me get into an even newer model of the car I was looking at, still in my budget. I had two friends looking for cars and already pointed them in the direction of Bettenhausen! Plus the office staff is super friendly which just makes the experience even better.
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