Used 2023 Ford Escape for sale near Union, IL

Purchased a used car from Napletons last month. The salesman Mike Gonzalez initially created a positive buying experience for us and didn’t pressure us as some other local dealers were. This was much appreciated.The car was delivered to us in an unfavorable condition due to a miscommunication. Napletons had made an effort to get the car to us promptly and as a result a full detail wasn’t performed. The dealership contacted us an had us bring the car back in for a full detail and went above and beyond to rectify our dissatisfaction. They did a great job removing stains and odors that existed from the previous owner. Their efforts were noticed and appreciated. Sometimes it’s the little things that matter and make the biggest difference with customer service.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

Bill was fantastic to work with! Whole process took only a couple of hours and everyone was very helpful. Pricing was transparent and they worked with me to get me best interest rate possible.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Great experience with Dwight Pearson. Very nice, not pushy, helped out a lot looking for the right vehicle & was successful!

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

I bought a new F 150 pick-up there. Enjoyed working with Bob (Sales Mgr) and Josh (Salesman). Very patient in explaining options & accessories. Would definitely recommend to family/friends.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

The entire staff was friendly and relaxed. Pete M shared a lot of information with enthusiasm. He listened to me and found a model and trim package that had everything I wanted. Will R made sure I understood the warranty options and how to use all the features on the dash. He encouraged me to call or stop in if I had questions as I got settled in to my new Crosstrek. Buying a car can be overwhelming, but the folks at Napleton made it a fun experience!

We purchased a 2019 Jetta from them. They made the process very easy and efficient. Asim Syed was our sales person and Anthony Pociask was the manager. we made the deal on a Wednesday and picked the car up the next day. everything was ready for us and it took 1.5 hours for doing the finance deal, and getting a tour of the car, and them making sure they answered all of our questions. In case you are wondering, Yes I would highly recommend them to a family member :-)

Excellent Customer Service! All went above and beyond to ensure I was happy! I was very informed throughout my entire purchase! Great People at Victor Ford! Keep up the good work!!!

We were thinking about purchasing a used vehicle we found online. The salesman who helped us, Zak Ullrich was very nice and personable. Zak took the time to explain the differences in warranties when purchasing used vs. new. He explained our financing options and was INCREDIBLY patient as we tried to decide which vehicle made sense for us (that took some time). He was extremely knowledgeable, not only about the cars they sell but about cars in general. We finally decided on a new Durango and were there after the dealership closed for the night. Throughout it all Zak stayed with us through the whole process. We could not have asked for a better salesman - Thank you Zak!

My 15 year old car finally met its demise and put me in a position where I needed a dependable vehicle fast. Enter Alisa at Rock River Kia. She was so friendly and very helpful in helping me stick within my budget and found exactly what I was looking for. I purchased a 2017 Kia Forte on May 22, 2017 and I absolutely love it. The car buying process was so much easier and less stressful this time. I would highly recommend anyone looking for a new or used vehicle to check out the selection and quality of products and service at Rock River Kia.

Mitch Edler was an excellent salesperson who spent a lot of extra time linking up the infotainment system. The trade in value was average. Did not like having to sign the " arbitration" agreement. We were able to complete the process and drive out the new car in hours. Very efficiently done!

Andrew Doyle at this dealership was amazing to work with. He was soft spoken, detailed yet concise. He was influential in making a deposit for a purchase. I had to pull out later for other reasons. But I give high regards to Andrew’s work.

My husband and I leased a beautiful Accord at McGrath Honda in St Charles and had an excellent experience. Our sales person, Jordan Shoufer was extremely efficient and helped us through the whole process. I would gladly recommend this dealer and especially Jordan to anyone.

Great people to work with. Got my truck for a great price, got a charitable amount for my trade in, and never felt pressured at all about anything. Everyone went out of their way to make the process as painless as possible.

Great dealership, easy to work with and efficient. I liked that I was able to email them about the car I wanted, work out the deal and then go in the next day to pick up the truck, no hassle and no wasting my time- thank you Hawk Ford!

We stopped in looking for a car for my son. I had an idea of what I wanted to pay. They easily made it happen. He loves the car.

My second Kia in 3 years. I love my Kia an the friendly and outstanding service.

Adal and Ignacio were very very very helpful and energetic i would recommend them for all my purchases and all my families and friends purchases i will tell everyone about them and that hopkins ford is the best dealership ever and gives awesome deals and makes dreams happen!

On Tuesday, April 39, 2024 I brought my 2020 Ford Explorer in for CV Axle warranty work. I went straight to Nico as I have had him help me on previous occasions. Too my great appreciation, he gave me the Best Service again. My problem was that I was leaving for out of town the next Monday and I needed the work completed by then. He got right on it, did the paperwork, ushered it through the Warranty process and he had me all fixed up and ready at Noon on Friday, May 3rd. It is nice to have a Service Representative like Nico to help your customers out. Ron Welte

Absolutely no pressure to buy. A fantastic trade in offer. This was the easiest vehicle purchase I have ever made, bar none. After purchase service was perfect as well.