Used Ford Escape Active for sale near Harper Woods, MI

Everyone was inviting and helpful. Charlie Green assisted me throughout the process and was extremely knowledgeable and made everything easy!

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Picked up my new Ford Outer Banks Sports Bronco a little over a week ago and I just love it ! This was the first time in over 50 years of buying a car that I had to order a car and wait almost 3 months for it, but it was so worth the wait ! My salesman, Jim Flynn, made the process so easy, from ordering the car, to the day of delivery. Thrilled with the color I picked out (Area 51) and so glad I went with the black top -- it really makes a difference in the way the car looks. Could not be happier with my purchase.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Car driver seat was serviced. Service Advisor was friendly and knowlegeable. I intend on using this dealership for vehicle maintenance and service because of this 1st visit (ordered the works) and the second visit (warranty repair of faulty stitching on drivers seat).

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

I am always being taken care of with efficiency and politeness. Jim Szmeckli- mechanic and Tony - service lead, always do a Great job. And the wait is never too long.

I was pleased with the sale of my new lease and I sent my son to purchase a new vehicle also that says a lot

4th generation family business serving Greater Detroit with amazing service and selection. Everyone I know is happy after finding a vehicle with Roy O'Brien, and so am I! Have been a customer for 20 yrs.

Receptionist was experienced and cordial. Waiting area clean but a bit chilly. Impressed by the mechanic service video I received while seated in the waiting area.

Our 2024 Ford Escape has been excellent. We bought the ST Line package and its performance has been flawless in the 1st 5 months. Really like the heated steering wheel included with the Cold Weather Package and the safety features of Tech Package 1.

Chris took care of me from start to finish! Did a great job and got me a great price on a used 2025 Subaru Outback

When I asked about a particular automobile online, Joseph responded almost instantly. His quick response time and willingness to answer all of my inquiries set the tone for a positive purchasing experience. The next day, I returned to the dealership, where Joseph had the car ready for me to test drive. His attentiveness made the entire process go smoothly, and I'm quite pleased with the automobile I ended up acquiring.

It's a pleasure to drive this car. I can feel the sportiness of the car. I love that the car saves so much gas. All seating in car, front and back is comfortable.

Recently traded in a ford fusion for a Dodge Charger, Rob and Tyrone made the process super easy, this is one of the nicest dealerships I’ve ever been too, I highly recommend.

Everyone and everything was fantastic! Brian Howard was our sale person who was great! He worked with us to meet our needs. We would definitely recommend him to our friends.

Tony Juncaj is the best salesman I have had….. when he tells you something you can believe it…. Thank you so much for my Bronco I love it

Jeff and Brady were great. From start to finish, it was the best experience I have had leasing a vehicle. The dealership itself gave you a friendly vibe as soon as you walk in.

We went to the used car lot to see if they had anything we may be interested. Our salesman Keith listened to us and showed us a beautiful 2019 Ford Edge, that we ended up buying! We were very pleased with Keith and all his knowledge and would go back to the dealership again!

I am very satisfied with my recent visit at Serra Dealer for service. My advisor Tyler was very helpful and professional, they changed oil and filter in reasonable time. Keep up the good work. Thank you!

It’s been a great car for the past few months. The 2.0 engine has the perfect amount of power to get around and the 8 speed does a decent job. I love the exterior and interior styling. Great driving position and overall feel. My only complaint is the sometimes slow infotainment screen, especially on startup when I go to use the climate controls. Other than that I love the technology and features you can get in this car!

I was totally amazed with my experience still in shock how Tim Shea got me in the SUV I needed because the one I wanted had less mile 18k but the banks wanted a larger down payment, but the SUV I got still was the same model and had under 50k miles on it, and less money also I love the color of the interior and key point is it's more space for my children. I want to thank all who helped make my day.

Excellent service quick process I would recommend this this dealership to anyone. Easy to work with

I had a stripped lug. I purchased the lug nut and stud, they replaced it no charge. Much appreciated.

I shopped and called everywhere and this dealership was by far the best! Dan Provenzola and his team went above and beyond to helped me get the vehicle I wanted a needle in a haystack they call it I will be back every 2 years 100% and I recorded you all ask for Dan he is the best!

Very nice suv for us. Ford made it easier for all the controls to be operated they also put more push buttons back in. Very high tech suv but easy to use. Great mileage for an awd. Castle Ford in Michigan city was great and the sales person Samantha was fantastic. No scams no pressure and very helpful! Thanks Castle Ford and Samantha!

My salesman Y Bishop was fantastic. He made the whole transaction very simple and easy. I appreciate it all that he did. he was very helpful into the selection of the car that I fell in love with my miss Lucille, and as I said, he was really very professional and he knew he seemed to know which car would fit me better so thank you. YAZIN.