Good people, good service
November 5, 2018
A+ to Marty Gerdisch and the staff at Hertz Car Sales. Everyone was exceptionally helpful, knowledgeable and Marty in particular went the extra mile in every facet of my car buying journey (which stretched about a week). The facility is small, thus the 4 stars vs. 5, but it's a bright, cheerful office. This next comment is not about the Lake In The Hills office... just a few notes on the Rent2Buy program. I did get my Sonic through the Rent2Buy program, which I had not experienced before. More vehicles are available for your consideration that way than "what's on the lot", and the color/model of car I wanted was brought in from another location for me to test drive. I had no idea how the system worked prior to this, and I found the program a little confusing... at least cause for a little anxiety. Some information was submitted online, but other times I was talking directly to the staff in Lake In the Hills. Some information did not get shared correctly (submitted info online, but the Lake in the Hills office didn't get everything as I'd submitted). I wasn't always clear on "next steps", wondering who was supposed to contact me or if I was supposed to contact someone else. (Maybe that's just my corporate mentality of needing an immediate response taking over). You just have to be a little more patient if you go that route. Also, with the Rent2Buy program, you are buying "as is" without the Hertz Certified Inspection. Therefore, it's a good idea to have your own mechanic look at the vehicle before you commit to purchase (you have a 3 day rental, so you have time. However, if you decide NOT to take the car after the 3 days, you owe the cost of rental). I learned that I'll need a new set of tires due to wear, so I'm glad that wasn't a surprise after I bought the car. Now that I KNOW how the program works, I'm sure my next car buying experience will roll a lot smoother. Overall though, I loved buying through the Hertz program. Their no haggle prices cannot be beat, and believe me, I shopped around. As mentioned, Marty, Tim (finance) and the team are excellent. I have no doubt we will purchase from Hertz again.