Used Ford Escape for sale in Brandywine, MD

I rcvd excellent customer service. After a recent hospitalization, to receive the level of empathy from Carlos was comforting, although I was experiencing pain and discomfort as I sat waiting for my vehicle to be serviced. Carlos constantly checked on me. It reminded me of how I would constantly check on my patients, as a frontline worker. Even his voice sounded different, There was an added layer of concern and I might add that he always established eye contact, and he waited for a response. All I can say is that Carlos's full demeanor impacted me tremendously. People may not always remember what you do or say...but they WILL remember how you make/made you feel. Carlos is an asset to Darcars, I sure hope you all make him feel he's a valuable employèe.😊

This car met everything I needed. Has a very smooth drive. Has features I didn't even think that come in handy. Doesn't burn through fuel like other vehicles.Very dependable car.

Great team work, knowledgeable managers, We are very happy with my husband’s purchase!! Thank you koons Ford Falls church! We Will definitely come back soon!

meet all my need and more love to drive it i like the ride don't use a lot of gas fun to drive i just love everything about it

Sammy provided me with with good customer service. He took his time to present all offers from me to management. He was pleasant and polite. I plan to send my family and friends to him. The one thing that bother me most was the man whom greeted me first from outside the establishment stated he was so tired and he’s going home soon as his customers returned. I understand we all get tired but that was more of a personal issue for him . He did take me inside and I was Refered to Sammy whom took me on right away. Sammy pulled the Suv up on line that I was interested in . Then he immediately took me outside to show me the SUV’s I came to see and there was one other one I looked at was the same year. The whole process only took me 15 minutes to decide I wanted to purchase. However despite the fact I wanted purchase Sammy said take a ride in the vehicle make sure it’s what I want. I did take that ride . Love it returned the vehicle back that evening. It was closing time. I agreed to come back 9am Sharp the next day and purchase the 2020 Santa Fe Limited Turbo engine. However I did confirm with manger before I left they’re closing for the night and as long as I returned 9am sharp at the ope of business the Suv will be there for me. I returned 9 am sharp and to my surprise the Suv was there and do was Sammy with his smile waiting to do business as agreed. I pray for continue great customer service with my vehicle and all maintenance continues as it was with my purchase.

this car was in good condition and met the qualifications i had for a trade in. after mistakes with a recent trade, i examined it carefully and found it to be what i wanted.

I had a great experience with Teigen (sorry if misspelled). Teigen was attentive, knowledgeable and accommodating. I was also impressed by Teigen’s ability to handle several customers at a time, to know exactly what each client needed, remain professional, and to provide status updates every 30 minutes. Teigen was the best service rep I have had at Lustine. Thanks Teigen for the great experience. You were awesome.

It gets great gas mileage and I can fit all my 4 of my grandchildren comfortably❤️ Smooth ride, it even has a CD player , what a blast from the past😁

Bought a 2021 Rogue this month and worked with Fredy Avelar. He was very knowledgeable and good to work with. 10 of 10. Would recommend!

This car is meeting all my needs. Easy to get in and out of. Very roomy. Love the color of my car. I have had Ford Escape before. Bought something different last time. Never again sticking with the escape

Stephanie was great - very knowledgeable and communicative. It was a great experience overall and i highly recommend to all! My Jeep with 75k miles feels refreshed and ready to go to 100k!

This car is exactly what I wanted. Plenty of leg room. Great on gas. Easy to operate and drive. This Escape fits all my needs. Very happy.

Love Al, great guy and always willing to help! A great experience

Brand Ambassador Louis Pradel is the ultimate professional.

Always very professional and friendly. We were able to get in on a short notice appointment, and service was done and we were back on the road in under an hour.

After having horrendous experiences at other nearby Honda dealerships, I was discouraged by the brand in general. I took one last stab at it and came to Rosenthal Honda in Fairfax and Karima was a dream! She was honest, easy to work with, and didn’t pretend to know an answer. I had a million questions and she happily answered or went to get the answer every time. She never rushed me and allowed me to move forward with the deal at my pace. HIGHLY RECOMMEND SEEING HER. The finance team was transparent and didn’t hide any fees or extra charges as I experienced elsewhere. Looking forward to doing business with her and this location again soon!

The car has comfortable seats. Plenty of leg room too. Backup camera has come in handy more than once. It handles well through mud and snow. Reliable in any weather situation.

Bought a new F-150 Platinum. Had some challenges with the prep and delivery, but the General Sales Manager stepped up and made it right. Very pleased with their responsiveness. The price I paid was fair, so no complaints at all. I appreciate when a dealer is sincerely interested in my satisfaction.

Sean Brockington is by far the best salesman I have ever had the pleasure of working with . I will highly recommend him to all family and friends. He was extremely professional with making this transaction. I was the number one priority every step of the way. I have already recommended 5 people to him so far and many more to come. Thank you so much Sean.

Professional Staffs, Courteous, Knowledgeable, Experienxed, Car Wash. Keep up the good work

I’ve only had this car about 2 weeks but so far it is amazing and I learn cool new stuff about it every day! Super comfortable!

Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

I have had this car for 2 years. I love my car but in the 2 years I've had this 4 year old car my driver's side back seat belt is tearing in so many places. Same with the back passenger side, I do have carseats in my car but the passenger side tear is way above where the carseat goes. Why is it 500 dollars for 2 seatbelts on a 4 yr old car? That's just crazy to me

This dealership is the best around!!! We really got an amazing deal and paid way less than the MSRP. Not only that the process was extremely easy. I have two little ones and Mike was able to work with me by getting all the paper work set up before I came in. They also worked on getting me the lowest rate for financing. We ended up getting the Palisades. It is a fantastic SUV with a ton of space and amazing features. I love that it rides like a luxury high end vehicle but didn’t come with the crazy price tag. Overall, this was an amazing experience and I highly recommend them.

A great looking dealership and hard-working staff who went out of their way to compete the sale to everyone's satisfaction. I highly recommend dealing with these people.

The vehicle looks very well designed. It rides nice on our mile long dirt driveway. Easy to drive and real comfortable, with great visibility all around outside.

It was very fast and friendly. All of my question was answer. Dealership was clean atmosphere was home like very professional. We use again thank you

Doesn't compare to my former larger sport utility vehicle, I miss the room. Don't like the auto shut-off engine...that is annoying but I wasn't told about that until after I bought it.

Repeat customer. As expected my consultant , Fred Alston, was knowledgeable, attentive and patient....I can be a challenge:). The facilities are immaculate and welcoming, great selection of vehicles.

A pleasure to drive has all the bells and whistles you could possibly want . Size is very comfortable and area behind seats is large for many items

YK was exceptional from beginning to end. Never have I had such a great experience in a CAR DEALERSHIP. The over experience was Great! Amal was fantastic in finance and even the receptionist was great. I would recommend Lexus of Rockville to anyone looking for a great deal and great service. Thanks again YK.

The car is very roomy and comfortable. It is well equipped and fun to drive. It is even stylish, especially when compared to other SUV's I've seen.

Overall customer service was great. Special shout out to Ty for going above and beyond to ensure the repairs were done right! I would definitely recommend this shop for your vehicle service needs.

Bought the 2020 Escape to replace a 2014 Dodge Dart, I had become disabled & needed a bigger vehicle. Shortly after my purchase I received 2 recalls, one for the stop/start system & the other for the backup camera. Having owned the SUV for about aa year I am fairly happy with it.