Used Ford Escape for Sale in Georgetown, TX

I referred this dealership to several friends and co-workers the day after I purchased my vehicle. This is not the first time I purchased a vehicle from Don Hewlett. My first experience was in 2006. That experience was identical to this experience in that I researched vehicles online, was immediately contacted by a salesman, and followed up with a visit to the dealership. From that first internet contact to closing the deal, I felt as if I was the only customer they had. Here's what I liked about the dealership: Walking into the dealership feels welcoming in that the cars (the product) are on display. I've been in other dealerships where all you see is a bunch of people milling about. Patriotic pictures (including Texana) are on display. As a military veteran, that appealed to me. Everything is immaculately clean and in good repair. The receptionist was friendly and greeted me promptly. Carl Staves, who started out as my salesman, became my new friend. As a senior citizen, I have purchased many new cars and I abhor the negotiating process. The salesmen always seemed to be the "middle man". I've gotten to the point where I just want to deal with the manager and not have to go through the middle man. However, the industry doesn't work that way. This is the first time I EVER felt like the salesman represented my interests fairly to the manager. I felt like Carl was fighting for me to get the best price possible. Carl did not use cliches like "what can I do to earn your business" or ask "if I can get the price right, are you ready to buy today". Had he done so, it would have interfered with the process because I would have tuned him out. Because he didn't, I felt like an individual being listened to. He took the time to patiently demonstrate features on the car. This is very important because there is so much technology on the vehicle and it can be overwhelming to senior citizens. This example alone is important enough to refer all senior citizens to him to buy their next new car. After the purchase, Carl followed up with me several times to ensure I had everything I needed and to answer questions, which of course I had. This proves that the sale doesn't stop once the contract is signed. The finance personnel, Jeff Grazioplene and Buddy Shepperd, were great and did not resort to high pressure sales tactics. Neither did they "sulk" when I declined their products. I purchased accessories from Jerred and he was very informative about the products and also offered fair pricing. I would like to add that I do not live near this dealership but the way I was treated and the price I got - including the price of my trade-in vehicle - was worth the distance it took to drive there. This purchase was an expensive one and the most important thing I can say is that the deal was great, I was treated fairly, and I walked away a very happy customer. Happy customers make more happy customers.

So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.

Inelda Bastillo and Steven Garza were top-notch. We drove up from Austin and would do so again. This was our best car buying experience ever (we are in our late-40s). There were no hidden fees and no hard-sells.

I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.

I hate having to take my vehicle in for service because I normally have to deal with being told that I "must" get additional services for my car and the hard push for me to agree to it. I scheduled my 2016 Suburban for its first oil change and took it in this morning. The great service started from the moment I stepped out of my vehicle in the service drive-up. I regret not getting the name of the gentleman that greeted me there and walked me (didn't just point) inside to where I needed to wait for David McKnight, with whom my service was scheduled. David was working with another customer at the time. The other advisor sitting at the desk next to David's (again, I regret not getting his name) quickly finished whatever he was working on and said he could get me checked in so I didn't have to keep waiting. He said they would get it started and that it would be about an hour for the work to be completed and asked if I knew where the waiting room was (I did). Just a little over an hour later, David came to the waiting area to let me know my Suburban was done. Although I had been very pleased with the service and had no complaints, he apologized for not being available when I got there. I feel like all three of these employees were focused on providing good customer service. I'm quite surprised at some of the recent bad reviews I read because I had a completely different experience and wanted to make sure I shared that. I plan to continue getting my vehicle serviced at Hewlett even beyond the first two scheduled maintenance visits that came with my purchase. Also, when I purchased my vehicle months ago, I also purchased after-market running boards that open when the vehicle door opens. Twice, the puddle light by the driver's door has come loose and dangles down under the vehicle. Both times, I have brought it back in and it was quickly taken care of without any issues. I neglected to write a review then and wanted to mention the great service I received that time as well.

I love my new Escape. It is roomy with plenty of cargo space. The large screen for the navigation and radio is awesome and the apple air play being linked to it make driving and navigating so much easier

John Lewis, service writer, did an excellent job handling my somewhat involved service issue. He, as well as every employee I dealt with, was friendly, professional, competent, and extremely customer-focused. Their processes and procedures are stellar. Great job. I'm impressed.

Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again

I have had my 2014 Jeep since August 2013 and I love it. I went in and gave them a list of what I wanted, and everything on my list was received. (Actually my 3rd Jeep Grand Cherokee.) Everyone here is so helpful and friendly. I live in New Braunfels, and appreciate that Nyle Maxwell Supercenter tries to take care of my service needs promptly, and I can schedule ahead of time. There is a large dealership in my home town, but I always come to Austin. Jonathan Kasper is great to work with, and if he isn't available I still get wonderful assistance in the Service department. Keep up the good work.

My car is everything thing I was looking for. Plenty of room, very comfortable and all the bells and whistles I was looking for. American made!!

I had been looking for a Jeep to purchase for my son for his 16th birthday so he can drive to/from school and work. These cars are plenty, so the search was fairly easy. What I found to be very difficult was finding a good dealership to purchase the car from. I had paid for one in Dallas that was described to be like-new, but after flying there I found it to be beat up and abused. I flew to Dallas to find this out, a loss of a day and about $850 due to dealership dishonesty. I found that the (somewhat) local David McDavid pre-owned auto dealer had a white 2011 Jeep and I made an offer that they accepted. I worked directly with Jared Cole, a very nice and very professional individual. When we test drove, it had the ENGINE light on, I told him I'd not purchase with that light on. They looked at it and informed me it was related to the air bag and it needed a software update. It test drove w/o incident, so we purchased it. The next day after driving him home we walked out to go practice parallel parking (remember those days?), we made it down the driveway before the engine started to steam....all antifreeze escaped the car. I obviously wasn't happy, but Jared said he'd take care of it. A few hours later (I live in the county) a tow truck showed up and it was towed to the Jeep dealer. It was found that the thermostat was faulty, causing the car to overheat. It was quickly fixed at the expense of Acura and Jared/Zach drove it back out to my home to deliver it to me. Would I recommend them...Yes, I would. Even the manager there was fun to work with. The sale was fairly quick and pretty painless. A+ in my book- -Jason W.

Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.

Cathy was absolutely GREAT! Cathy made the entire process very comfortable. Our family truly appreciates the extra time she took to help find our truck. No pushing or shoving just extremely helpful and at our pace.Thanks Cathy!

I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.

Cathy was so helpful throughout the entire process and made this experience so fun and easy. I appreciate all the time she put into helping me and for all of the great advice she has given me. I highly recommend Cathy to anyone looking to buy a new car!

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.

It was one of the smoothest processes I have ever had purchasing a car.

Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.

If you are looking for a professional sales person who will listen to what you want is laid back about your decision to purchase then Jordan Casas is the person to contact! 512-583-3209 I started my search in 2016, but was very particular about the model, mileage and exterior/interior colors we wanted. Jordan kept in touch since the 3rd quarter of 2016! We finally found what we wanted in February of 2017. We been driving our Acadia for 1 month now and absolutely love it. Best thing - my bank UFCU didn't require any payment for 60 days.

This vehicle has lots of room. There is plenanty of leg room. It’s the most reliable vehicle I have ever had! I really like the interior too

Jeff was awesome! Being a women salesman seem to talk down to me,but not Jeff. Explained everything clearly. And answered all my questions. I will recommend him to all my friends needing a good used car.

This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..

Jeff Sheppard is very knowledgeable and trustworthy not to mention a great resource to help with the used or new car buying process. He's a true gentleman, fun to be around & love that he's a native Austinite.

Love it, so comfortable. Cheap on gas, drives smooth and beautiful, great price and 2 year warranty.. Totally satisfied with our choice. And the price is unbelievable..

Just browsing. Jeff Shepperd was extremely friendly. Great info on vehicle. Great smile. Still making up my mind but will be back!

This car meets our needs for style, size, price! We test drove the car and knew right away that this was the vehicle for us. Love it!

Eddy Wallace the service director at Henna Chevy was very professional and prompt. My husband and I came in to check 4wd light on our chevy Truck. He got us out on time and fixed the problem. We appreciate the service and will recommend this dealership to anyone in Austin, TX . Thanks, Again, Happy Holidays

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

I worked with Kevin from First TX Honda when I started inquiring about a specific car in Aug 2018. Two other area dealerships contacted me as well but stopped. Kevin was following up with calls and emails monthly letting me know their deals which caught my eye. He did not get to the point of annoying. Very responsive and gave me answers right away on what I was going to pay for my car plus TTL. With that info against other dealerships, I could negotiate until my husband and I were ready to buy a car this month (Nov). Kevin wasn???t too pushy, very friendly & professional and was definitely patient with us. He didn???t give up on us at all. We are very happy with our purchase of a 2018 Honda Accord Sport 2.0T. I was closely working with another dealership during the time of negotiation going back & forth and almost left where we previously bought our older car but First TX won out. They gave us exactly what we wanted and literally came down to color & mileage. Mike Broderick, the Team Lead, was great too and definitely gives great sales pitches!! Charlie Baldwin has a great, positive attitude and glad we ended the night there at Finance. Laid back and relates to people. We appreciate you First TX for staying late & having great attitudes all around. Customer service is top-notch!!

Perfect for my requirements. Plan to keep a long time. Great on road trips and around town. Have the 2L ecoboost, get ~ 29 mpg hwy, 22 city. Now have 105,000 miles, runs like new. Only 'repair' was to replace the vacuum pump (brakes). The battery is a PITA to replace.

My wife and I had planned a long RV trip from Austin to Kentucky and Missouri to do genealogy research, listen to bluegrass music, sample some Kentucky bourbon and Missouri wine, visit Quilt stores and caves. I took my 2010 F-250 in for suspected ball joint and related issues and told Service Advisor Anthony Vento when our trip was planned. He assigned an extra worker to the job. It turned out to be a big job with side issues that I verified to be correct. Yes, we had our truck in time for our trip even though it was a close call. Thanks also to mechanic Rudy (that's the only name I have) and to all the folks that worked on my truck. Had I not had Maxwell Ford making the repairs my wife and I would not have even made it out of Texas and might have had a serious wreck. We logged 4,700 miles pulling an RV and had no problems whatsoever! Thanks to all that helped, it was a great trip and we accomplished all our goals!

This suv has met all our needs and is very comfortable. Easy entry and exit. Smooth ride and has great vision. Handles well in traffic.

Rafael Estrella did a great job, im interested in 2015 dodge Journey, very helpful on test drive I'm happy with the service, I recommend Maxwell Ford.

I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.

Thank you so much to Alberto Fernandez for your excellent care of me and my Ford Escape. As, I told you yesterday, your service is the best I have ever received from any dealership and I have dealt with Mercedes, Audi and Cadillac. It is so refreshing to have an agent that cares about your car and your needs and handles everything with no stress to the client. Thank you so much, Nancy H.

Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.

Excellent customer service. John Sullivan always takes great care of my truck, very efficient and organized. Have done business with the service department for years on several different vehicles. I will not go any where else. Thanks John.

Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.

As a first time buyer, I highly recommend South Austin Nissan. I have shopped at other dealers and this was the best in my opinion, with the car quality, safety, prices, and their warranty! My salesmen JAKE VASYLKOV was extremely knowledgeable about the vehicles, down to the small details. From the beginning there was never any pressure from him, we felt comfortable the whole time with my decision. He got me into exactly what I wanted, with a price affordable to me and let me add he helped me get my insurance on the spot for a low monthly cost, he even drove me across town to get paperwork signed. Believe me when I say that I strongly recommend him and this dealership.

I really like the car. Excellent value, 2015 used model, the car was from another long-time customer and was in great shape. Runs great and is in spotless condition.