Brandon was patient, thorough, informative, personable, and not pushy at all throughout my entire buying process. Not for one minute did I feel pressured into upgrading this or that until I had made my decision on an item. He brought joy and personality to the information he presented me with so that I was able to make the most informed and knowledgeable decision in a vehicle that I could have possibly made. All the staff were genuinely excited for my purchase and what it meant for me and reinforced that if I had any issues, questions, or concerns that I could contact them at any time.
Loved the new building and service was exceptional as usual.
by RKLUKES from DealerRater.com
December 3, 2018
We love Tom Nelson. He always is honest and doesn???t try to make us spend money for repairs when they aren???t needed. In our situation, we read on the internet on a Mazda forum that some Mazda service dept???s we???re recommending new transmissions for people that had similar issues as us. Tom recommended a software update and it took care of the problem for us. Highly recommend this Mazda service dept.
We came in to look at a vehicle and test drove a couple Lincoln MKZs, we found the one that we liked and with no pressure sat down with the sales person and talked about pricing and different options for financing and within 40 minutes we were finished and driving home a new car. The experience we had at this dealership was excellent and the staff is very friendly knowledgeable and easy-going to work with.
I found this dealership through cars.com and I had then been contacted by kemberly, who was so kind and helpful. She helped me out A LOT with the car buying process. She was pataient with me and my mom, she was knowledgeable about the car and knew what she was doing. She took great care of us, and I hope more people are helped out by her because I would 100% recommend my family members to her.
This is the way the car buying experience should be. Lukas Johnson walked us through the process without the typical "buy now" pressure, arranged financing, and personally handled the delivery of our perfectly detailed new car. If you're looking for a knowledgeable, friendly, professional and enthusiastic Porsche ambassador, Lukas is your man.
Brian at Morries IG Mazda was awesome. My daughter was purchasing her first car and his knowledge of the product and guidance through the process was extremely helpful! I would definitely recommend Brian Lee and this dealership.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
We were shopping for a used car and are delighted we found perfect 10. They gave us a great price without haggling and recommended and followed through on repainting the hood without hassle, no charge to us. The customer service was down-to-earth and friendly. They didn't waste our time whatsoever (which is so appreciated with three young kids along!). We have never had such a pleasant experience purchasing a car. We felt comfortable and taken car of the entire time. The purchasing and loan process was so quick and easy, and they got is a better rate than with our bank. Kevin and Ashley made us feel like family. We can't wait to buy our next vehicle with them!!
They really work on getting your business but then drop the
by nrvalleymountain from DealerRater.com
December 5, 2018
We have dealt with a different dealership in the past and unfortunately freeway ford didn???t meet up to the competitors standard. We found freeway ford worked hard to get our business, but once we committed, it became difficult to get answers to basic questions or receive information we requested at the sale. It appears that once the sale is done follow up is slow or none.
I arrived just after 4 p.m. & they were busy. It took almost an hour but the customer lounge in the fast lane is a nice place to wait in. they got my work done as quickly as they could that night & as always the service was curious & friendly.
I received excellent service and was appreciated and respected by Jonathan Fern. He explained to me what they were going to do and when my service was completed, he shook my hand and expressed his gratitude for my business. He also liked my 2016 Mustang Convertible. 😀😍😀
Lauren in sales was friendly, professional and a joy to work with. I purchased a F150 for my daughter and she made the process so easy. I’d definitely recommend working with her!
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