I got the car I wanted at the price I was willing to pay with no hassle! Great customer service and experience with everyone I Worked with. Very helpful throughout the whole process from financing to setting up onstar.
Nice rig and a great value
by Mike from Portland, Or
November 16, 2018
I was set on a Yukon but this had all the features I was looking for plus more towing capacity. The ecoboost engine is quite powerful and gas mileage and acceleration are better than I expected.
I had a fantastic experience at Bob Rohrman Ford. The short story is that the salesman Chris and the finance manager John took incredible care of me. They worked really hard and bailed me out of a bad situation and deal on my old car and worked magic to get me into my brand new Focus RS. I would highly recommend working with Chris in sales and the finance manager, John. If you're curious about my whole situation, please read below because they truly bailed me out.
I came into Bob Rohrman with low expectations. I was paying 20% interest through a lender called Santander and was a little underwater on my current car... And I only had a few grand to put down. Chris was straight with me from the beginning. And he never tried to push me into a car I didn't want because it had a high rebate to offset my negative equity. He did everything he could to get me into the car I actually wanted unlike every other dealer I went to. Then John worked some magic and got me a fantastic deal that was win win for everyone. They really helped me out of a bad situation. I would recommend the two of them to everybody.
So, if you're looking for a new ride and want to work with a sales and finance team that will be straight with you upfront, not push you into something you don't want, and will work to get you a deal that works for everyone, 100% go see Chris in sales. John will be the one helping you put a deal together that works. I can't express enough how thankful I am for both of them and how happy I was driving out of there. I did have to say a bittersweet goodbye to my loving Golf R (which was bittersweet) but I'm happy to say I have a fantastic new car I'm happy with and a great deal on top of it. Please, ask for Chris. You won't regret it.
Great family hauler.
by Ms7566 from Jacksonville, FL
October 22, 2018
I bought this vehicle as a replacement for my Audi A4. It has excellent interior space and plenty of seats for the whole family. The truck has a smooth, solid ride and is very reliable. These trucks can easily make it to 200k miles with routine maintenance.
If I could change one thing, it would be the fuel economy. That being said, what do you expect from a vehicle of this size.
If you have a large family like me, it’s either this truck or a Honda Odyssey.
What an excellent dealership! Second purchase. Roger and Lou went above and beyond with the purchase of my new vehicle I couldn't be more pleased!
Almost Maintenance Free
by Dave in Houston from Houston
August 26, 2018
The main engine computer had issues at 22,000 miles but was covered by Ford, the front rotors needed resurfacing early and I put a battery in it right after the battery warranty expired. I don't think they use great brake pads or batteries from the factory, but other than that the truck has 91,000 miles and 5 years on it and literally runs and drives like new. I haven't even burned out a bulb or had any interior plastic parts break, and we haul kids. This has been the most trouble free and reliable vehicle I have ever owned, including Toyota, Honda and Acura. I didn't like the plasticky dash when I bought it, but 14k cheaper than a similarly equipped Suburban, I learned to live with it.
This was the most pleasant new car purchasing experience I've had in over 40 years. My appointment was at 1:00 and I was off the lot by 2:45. A very positive experience.
Great vehicle to own
by Roll Tide #1 from Columbia, MO
October 11, 2018
A great family sized SUV, I couldn’t be happier with my purchase. I have gotten several compliments in the last week. The power running boards are an added bonus. Overall this is a sweet alternative to the Yukon’s & Tahoe’s out there.
Dealt with this CarMax dealer over the phone and email. Tried to negotiate a price based on other dealers in the area for the same vehicle and was told that the price listed was the price you pay!
I will never be without an Expedition
by SEAWEED from NORTHPORT, FL
March 28, 2018
Made in the U.S. Totally impressed with this vehicle. Very smooth ride for a truck and feels sturdy. We actually feel very safe in this vehicle. Plenty of space when traveling with our three Greyhounds and extra room for our stuff.
I worked with Jimmy to buy a used Ford Fusion Energi, and I cannot say enough good things about the car, process, salesman, and dealership. Although they made a mistake telling me I had a full warranty when I didn’t, they honored an issue I had with the car and fixed it for free. They pointed out a recall and fixed that, too. Truly great integrity, as they could have told me to take a hike for the one repair. Jimmy was very communicative and upfront. The dealer made a fair deal where both us walked away happy. If there is a car there that you like, go and talk to them. You’ll be glad you did.
by DHENDRY from Vulcan, AB
December 12, 2018
Exactly what I was looking for! Perfect amount of room with lots to grow in to! Has everything I was looking for and more. Love it
From start to finish my experience with Roesch Ford was excellent! The greeting was friendly and my salesman Nick Petrasz was superb. Customer service to me is very important and that was just what I received from beginning to end.
Proud to own this vehicle.
by Ford fan from Duncanville Texas
December 7, 2018
Simply enjoyable car to drive and to ride in. I really like the seats they fit as if they were just for me. I almost forgot the seat are heated.
I purchased online, which can be a scary proposition. However, Mikey at Victor did a great job of describing the vehicle and it was as represented. The entire process was smooth and easy, from purchase to delivery.
by hawkeypierce from Kettering, OH
June 14, 2018
This car has great towing capacity. There are only really two SUVs that can tow over 9000 lbs, The Ford Expedition and the Nissan Armada. I was looking at both closely, just happened to find a better deal on the Ford. Also the Ford has air conditioned leather seats, so win!
I worked with With Emily back in August to replace my truck, she was great. This week my mom needed to replace her car. Since I had such a good experience working with Emily I went back to work with her again. She was great, she helped us find a 2017 with low mileage that was a good fit for what my mom was looking for. If your in the market for a new car or truck check out Chevrolet of Naperville and work with Emily.
by Ric5091 from Florida
August 15, 2018
Power seats , Power third row seats and power tailgate, great leg room, Interior an exterior in great shape, no damage, second row captain seats ,
I had a great experience with buying my first car at Fair Oaks Lincoln. The salesman Joe F, the Manager Rodger, and the Finance Manager Felix made this experience nothing short of amazing!
They worked extremely hard to get my approved for an auto and to get me the best interest rate possible. I appreciate their hard work, exceptional customer service skills, and efforts to make me as comfortable as possible. Fair Oaks will definitely be my place to purchase vehicles in the future.
The 3rd owned and best Expedition so far
by btorreypa from Nazareth
December 6, 2018
The most technologically advanced expedition, easily pairs with our cell phones to answer and make calls from your current contact lists, receives and reads text messages, etc.. great navigation, rear backup camera and heated seats are great on the cold winter days.
This is the second car I've bought from CarMax (I also once sold a car). Every experience has been fantastic but this actually ranks as the best. Sales Consultant LaShinda John answered every question I had via email and then, for financing, by phone so that I walked in with the exact make, model and trim I wanted waiting for me to test drive and pre-approved for financing. The entire in-dealer experience took less than an hour and a half. Fantastic company and fantastic sales consultant.
The wife loves her new vehicle
by JB from Tallahassee, Florida
November 25, 2018
It’s what made my wife happy, she loves the color, leather interior, power everything, audio system, navigation, it has it all, thanks Ford, once again.
Dekalb Sycamore Chevrolet Buick GMC. My wife and I have purchased multiple vehicles from the dealership and always use them for service on our vehicles. Our experiences have been great from sale to service, and dealing with the staff, management and the owner is a pleasure. They are the absolute best, hands down!!!
I love ford SUVs they are very dependable.
by Sir C from Decatur
November 15, 2018
I've been buying ford SUV for over tweenty years and all of them have been very dependable truck. I wouldn't buy any other SUV then ford.
We were in the market for the just released Nissan Leaf 2019. We aren't frequent buyers and are specific about what we want. Xochilt ("Sochi") worked with us over a few weeks to get us exactly what we wanted. She's was very polite and accomodating (especially with our 6 and 8 year old boys) through the whole process.
We've also had service done here on our older Versa and it's among the most organized and customer service oriented service stations I've ever used.
Definitely recommend this dealer and Xochilt.
Consumer Reports Rated #1
by GTA from Fort Wayne IN
January 9, 2019
Could not be happier with my recent purchase of this vehicle. It’s like having a full size bed pickup truck with a cap on it.
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