I was shopping for a reliable used car for my son, and we couldn't have been more pleased with the process. Mike was very easy to work with. He answered all of my questions, and we were able to work a good deal. I would highly recommend both Mike and this dealership. Very nice people and easy to work with.
I came back to Ford
by Jose Perez from Houston, Texas
January 12, 2019
The Expedition has the best technology a suv can have, I am very surprised of all the new things that it has. I couldnt find it in any other suv.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Comfortable ride and very roomy.
by Carrie from Lexington, KY
January 4, 2019
We love our new vehicle. It has all the room we need. It’s a great ride!! The 3rd row has lots of room and is not cramped like other 3rd rows. Love our new ride!!! It’s my dream ride!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The 3rd owned and best Expedition so far
by btorreypa from Nazareth
December 6, 2018
The most technologically advanced expedition, easily pairs with our cell phones to answer and make calls from your current contact lists, receives and reads text messages, etc.. great navigation, rear backup camera and heated seats are great on the cold winter days.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
The wife loves her new vehicle
by JB from Tallahassee, Florida
November 25, 2018
It’s what made my wife happy, she loves the color, leather interior, power everything, audio system, navigation, it has it all, thanks Ford, once again.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Towing?...absolutely unstable! 4,200 mile trip.
by rs retired and on the road from florida and New Mexico
November 24, 2018
Friend rented one and agreed it felt light as if it would slide off the road.
Our dream vehicle now so disappointed. We need help.
Was a great buying experience. They located the exact suv we wanted and had it within 48 hours. Have recommended to friends and will continue to. Patrick, Justin, and Ryan were easy to deal with!
New To Expedition
by New to Expedition from Johnstown, OH
August 18, 2018
Just had this vehicle a week but have been a lifelong Ford owner. It was purchased as a replacement vehicle with an eye for towing a camper in the future. I was impressed with the towing rating but also with the interior as well. Heated/vented leather seats, navigation, USB & AC voltage ports, Sirius XM & climate zones. Everything works & works well. Braking is great & the 3.5 liter twin turbo seems to have more power than I thought it would.
I bought a Honda CRV from Paradise motorsports. The vihecle I bought was worth of the money spent. I have also visited the dealership for maintainance and services twice within a month where the disappointment of my buying experience come out into light. The car, which was said to have been inspected in TOYOTA greens, appears to be not properly inspected except the mere oil change it underwent. Within three weeks the car's AC system declined and the dealership asked me to pay 300 more to repair it. Another time, I took the vehicle for a serious maintainance and returned back my car with more new damages that didn't exist. They must have unskilled mechanic who barely work there to disgrace the work of the auto market. Having enough trouble with the dealership, I further researched on the marketing philosophy of the company and what comes out as the result is shocking. The auto dealer, just send all vehicles to TOYOTA greens for oil change. With that they get the certificate of inspection, which literally doesn't tell the whole story. With this in mind I suggest buyers to make the vehicles checked by professional experts.
Great vehicle to own
by Roll Tide #1 from Columbia, MO
October 11, 2018
A great family sized SUV, I couldn’t be happier with my purchase. I have gotten several compliments in the last week. The power running boards are an added bonus. Overall this is a sweet alternative to the Yukon’s & Tahoe’s out there.
If you want or need a large SUV that gets great gas mileage and carries lots of gear and people, this Ford will do the trick. The Limited model comes nicely equipped and will garner lots of compliments from your passengers for both room and comfort. Ford is getting closer to perfecting this model.
The main engine computer had issues at 22,000 miles but was covered by Ford, the front rotors needed resurfacing early and I put a battery in it right after the battery warranty expired. I don't think they use great brake pads or batteries from the factory, but other than that the truck has 91,000 miles and 5 years on it and literally runs and drives like new. I haven't even burned out a bulb or had any interior plastic parts break, and we haul kids. This has been the most trouble free and reliable vehicle I have ever owned, including Toyota, Honda and Acura. I didn't like the plasticky dash when I bought it, but 14k cheaper than a similarly equipped Suburban, I learned to live with it.
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
Consumer Reports Rated #1
by GTA from Fort Wayne IN
January 9, 2019
Could not be happier with my recent purchase of this vehicle. It’s like having a full size bed pickup truck with a cap on it.
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
Nice rig and a great value
by Mike from Portland, Or
November 16, 2018
I was set on a Yukon but this had all the features I was looking for plus more towing capacity. The ecoboost engine is quite powerful and gas mileage and acceleration are better than I expected.
We have purchased several vehicles in the past from Stuart Powell Ford and have never been disappointed in the sales or service. Our most recent purchase did not disappoint. Knowing what we wanted, we contacted the dealer prior to coming in. Regina Kuchenbrod took our call and was fantastic, answering questions in advance of our actual visit. Upon arrival to the dealership we were met by Regina. Regina took us through the buying process painlessly, never pressuring or pushing us to purchase options we did not want (reasons we have walked away from a dealership in the past). By the time the papers were signed and the keys became ours we felt as if we had been lifelong friends. Upon inquiring about some accessories for our new purchase, Regina introduced us to Janice Albright. Once again Janice answered our questions, helped us make accessory decisions and never once did we feel pressured to purchase. I would recommend the Stuart Powell dealership to anyone looking for a new (or used) car or truck! When you get there ask for Regina and for your accessories talk with Janice!
It runs great and have had no problems whatsoever!
by RealRay from Abingdon, MD
May 17, 2018
Perfect for a family of four, loaded with friends (seats 8) towing my boat or camper. I've towed my camper all over Maryland, Pennsylvania, Delaware, etc. and towed my boat to Florida and back. Plenty of power climbing mountains with the camper. It's just a great truck...I love it.
I had to have my vehicle towed in and I was expecting the worse. It was fixed in one day and the cost was reasonable.
Most comfortable vehicle ever!
by Colonel Bud from Indianapolis
November 1, 2018
I have owned this Expedition for about 4 months, been on a couple 10 to 12 hour drives...extremely pleased with the comfort, performance and overall ride. Have owned lots of other SUVs/Trucks including newer 4Runners, F150, Sprot Trac and Trailblazer. The 2017 Expedition is my overall favorite over the last 30 plus years of military service, travelling from post to post...and all around the country.
Excellent experience. I can only say positive things about everybody. I will return to this dealer again and again.
Great family SUV!
by mgaplin from Bay Minette, AL
October 22, 2018
I have only had this car for a month, but it is the most comfortable ride I have ever owned. We are a tall family and need plenty of leg room...and the Expedition has it. It is also very quiet and has such a smooth ride. Amazing car as far as quality and room. We just got back from vacation with 2 adults and 4 children on a 7 hour drive..adequate room for people and luggage!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.