Nathaniel Burgess really helped with my decision. Had me drive different versions of what I wanted to make sure I got the right SUV. Answered all questions and was very patient with my back and forth on models. Got a great vehicle at a great price.
Nathaniel Burgess Was awesome from the moment we met at the dealership. He understood my needs by asking all the right questions during the process and was super professional friendly and had great manners.
Nate Burgess from start to finish was exceptional in his mannerism, professionalism and willingness to address my questions and concerns. I have called him several times after my purchase and he has gone above and beyond. Next time you are looking for a new car ask for Nate - you won???t be disappointed.
I worked with Steve Lefko while purchasing my pre-owned escape. He was never pushy and gave me all the information I requested for the cars I was interested in. He was pleasant to work with. Their online statement of "the price you see is the price you pay" is true- they did not factor in every single incentive under the sun to make the price look super low (which is unrealistic for most buyers). I went in for a service and worked with Aaron Younger and it was scheduled to take 1.5 hours and I was waiting. Aaron explained to me there was an issue getting the part they needed and didn't want me to wait, so I was offered a loaner car so I didn't have to wait around all day waiting for it! They put paper on the floor and the seat to keep the vehicle clean while they are servicing it. I'm still new to this dealership but I have been pleasantly surprised up to this point
Chris Kleinsmith handled my service request, and I am again satisfied with the work experience at Al Packer. My vehicle is 15+ years old, and I've owned it that long. Yes, almost anyone can walk alongside the vehicle and find something that requires attention, but I specifically asked Chris to just do a routine maintenance job prior to winter and he complied. I asked him only to bring any significant safety issues to my attention. My vehicle was completed on time and to my satisfaction. Chris listened and understood my concerns. No matter where I have service, I always inspect any work completed. The work completed by the mechanic, John Yoakum, was "perfect".
I visited and subsequently purchased a new Ford Escape at Norris on Nov 8 2018. My salesman, Jason Catanzariti, was awesome in his knowlege of the Escape and the Edge. He explained to me all the bells and whistles that the Escape and Edge had. It took me a while to decide between the 2 modles and Jason was very patient with me. I recommend Jason highly. Also, the FI Manager, Will Watson, handled the financing of my new vehicle and the extended warranty very quickly and professionally.
We had a wonderful experience purchasing my new vehicle from Len Stoler Ford. I have purchased Dodge trucks for the past 28 years and after a less than ideal experience at the Dodge dealership across the street we stopped at Len Stoler Ford and boy are we happy we did. My salesman Rick and the General Manager, Ben Messier were amazing. They displayed great team work that put the customer first. We got the Truck we wanted and a deal better then we hoped for. Big props to the entire team at Len Stoler Ford. Brian & Mary
I have recommended Len Stoler to many of my friends and relatives. We recently just purchased a Jeep for our granddaughter under Md. Batteries. Next fall my husband and I will be looking to replace our F150 pickup truck. Len Stoler has always given us good service.
I feel I was treated fair. They listened to what I had to say and I feel I was dealt with honestly. I did not buy the vehicle I have now from Wilkin’s but I will consider buying my next vehicle from them.I would recommend this dealership to a friend.
Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us.
We owe a huge thanks to Cary!
Just picked up my new Raptor this afternoon. Ordered it on 5/8, build on 6/11 and delivered today. I can't say enough good things about Eric, Kirk and Will, my sales rep. They called this morning to tell me it was in, so took a ride up just to look at it. To my surprise, Eric, the sales manager asked if I could stick around and they would put a rush on and get it ready. There's no question about my answer. Once the paperwork was done, Will started showing me all the Electronics on this thing, it's like being in the cockpit of a plane. Once again a Big THANK YOU to everyone. And the price was better then any other dealer around.
After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to us that had the exact Explorer we wanted. We ended up leaving unsatisfied with the customer service we received and searched again after we left, for a similar Explorer. That search brought us to Caleb with Apple Ford, he assured us that if we made the drive there they would give us the best numbers possible. We decided to hope for the best and make the trip- Caleb had the car ready out front, they had already started working on a deal for us, and ended up giving us better numbers than we expected! They beat any other dealerships numbers that we spoke with, Caleb was so great to work with from the start, Jackie was quick and efficient, and they had us out in record timing (per our request). We had such a great feeling after we left and are still very happy with the experience we had at Apple Ford - we will be back!
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