I had test driven a Ford C-Max Energi in 2014 and completely fell in love. I knew that was the next car for me. But unfortunately do to timing and circumstances I was not able to buy one. Still, I knew this would be my next car. Whenever I would have a bad day, I would go on Ford’s website and build the car I wanted with all the options and colors choices I wanted. I even saved one of them I had built in a pdf file to reference when I didn’t have internet connection.
This year when Ford announced they would no longer be producing the C-Max in the US I knew it was time for me get my dream car. I went to a local dealership and got the run around. They said since the car isn’t being produced, they can’t get the car with all the options I wanted. They tried to get me to compromise. I felt uncomfortable and pressured into something I didn’t want to do. I left in tears thinking I would never own the Ford C-Max of my dreams.
Then my boyfriend called and said he found a nearly new one in New Hampshire in the exact color with all the options I wanted. He started making the calls on my behalf. Craig the sales representative was always available and even though the transaction was made across states, made me feel like I was sitting right in front of him. The entire Portsmouth team did their best to answer all my questions. Signing the paperwork was seamless and easy. They even set up delivery from NH to TX. When my car arrived before I thought it would, I was overjoyed and estatic.
Thank you for everything you did to make my dream a reality. You really are the best. I’m a Portsmouth customer for life.
David B was great to work with. Spent quality time showing me the all the awesome features the car came with. There was no pressure in making my decision. They are lucky to have such a caring salesperson like David
The buying process was very smooth. Sales department is approachable. The service Manager could use more training this would lower the amount of drama when dealing with problems. The over all manager was awesome.
It helped that I work with the brother of one of the sales team (Mark Weatherby) so I dealt with him most of the time. When I got there the car I had looked at on-line was all ready for me to test drive. When I decided to purchase the car the process was very easy. The longest time I had to wait was about 45 minutes while the credit check was performed. Once that was complete it was straight-forward for the final paperwork and I was able to drive the car off the lot. Total time from arrival to leaving was 2.5 hours. BUT, I knew what I wanted and didn't have to search and test drive multiple cars. I have already recommended Portsmouth Used Car Center to a friend of mine who lives in New Hampshire.
My wife and I just purchased two minis they took great care of us from start to end. We had our kids with us and they where very patient since we had a 3 year old boy with us that is a terrorist in any building. Will continue to business with them and recommend them to anyone. Joe Fetz the salesman we felt with was very nice and he was not pushy and forcefull made the experience very pleasant. Thank you all so much.
Friendly, professional service that started with Barry when I dropped the car off and continued with Kelli, the service consultant, who kept me updated on progress. This dealership really goes the extra mile to make the task of having your car serviced a pleasant one.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
In the past I have leased 3 Ford vehicles from another dealership. This showroom at Kelly Ford is state of the art, very impressive. I loved the vintage vehicles on display. I went in with a friend who was in the process of purchasing a vehicle, I had no intentions of purchasing one myself, but I did the next day and couldn't be happier with the service and the whole experience I had at this dealership. Bruno Caetano was my sales person who did a great job, and made the experience stress free. I will definitely recommend Kelly Ford to friends and family who are in the market for a new vehicle.
This was by far the best car buying experience that we have ever had. David Moretti was very accommodating and had a great attention to the small but important details. He was very personable and certainly made us feel like we were talking with an old friend. We would highly recommend David and all of the Michaud TEAM to any perspective car buyers. (In fact, we have already referred him to our daughter and son-in-law!)
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