After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
Nathaniel Burgess really helped with my decision. Had me drive different versions of what I wanted to make sure I got the right SUV. Answered all questions and was very patient with my back and forth on models. Got a great vehicle at a great price.
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
Went to see a vehicle and when I got there they had the car ready to be seen and test drive. I was quickly approved and they did there best to get me the best rates and into a new car. Most painless car dealerships I’ve ever been too. I highly recommend them, they are willing to work with any type of situation you may be in. The 2015 Chrysler 200 I bought is riding smooth with no problems.
A little oil change and tire rotation almost turned into a bad accident. After leaving the dealer i heard a little noise coming from the front drivers side. As soon as i had an opportunity i pulled over and every bolt on the front tire was loose. I was able to get the lug wrench from the trunk and tighten just enough to get back to the dealer. I was lucky i pulled over in time avoiding a disaster and a nice lawsuit if something worse happened. I know this is not everyone, but they need a quality check to avoid mishaps.
My car buying experience at this dealership was excellent! The manager really looks out for your best interest. He went over and beyond to make sure I left with the car I really wanted. All the staff are friendly and personable. Overall, great buying experience. Would definitely recommend to anyone!
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
Our salesman was Del and he was really great! We were there for a little bit but everyone was friendly. We let them know our budget and exactly what we wanted in a car and they found what was in our budget!
I purchased a new Focus Electric from Erik at Koons Ford and the service was exceptional and I would highly recommend you give him a call. He answered my many questions immediately and helped with financing and shipping of the car cross country. I hope to have an opportunity to work with Erik for buying my next Ford.
I reached out to a few dealerships in the area and this one in particular was the most professional, "non-pushy", and accommodating. As a first time car buyer, I had done my research and knew exactly what I wanted. It came down to who was going to be the best people to work with and hands down Derek and his team were amazing. The car came off the lot dirty (interior and exterior) with a few interior scratches and damage. While at the dealership, Derek had his team do an initial detailing and ensured that if I were to purchase the car the other problems would be fixed. Sure enough, I purchased the car on Derek's word and I could not be more pleased. The sales, financing, and service teams treated me well. Thanks again, Derek!
Jarboe Motors is truly the BEST Auto dealer I have ever dealt with!! In all my car buying experience, I have never found a more genuine, kind and friendly group people that truly cared about my car buying experience!!
I have been car searching for about 2 months and it has truly been the most exhausting experience....UNTIL I went to Jarboe Motors in Westminster! Ray was the only person who listened to me & actually helped me get exactly what I wanted for the price I needed!! He took his time to talk to me about each vehicle that was interested in, and he gave me the pros & cons of each so I had plenty of information to help me make my decision.
Ray's son, Charlie, helped me get thru the finance part and made it as painless and stressfree as possible....which was a blessing on it's own!
I now have the most beautiful Chevy Tahoe that runs like a dream & is gorgeous!!
I cannot thank the whole Jarboe crew enough for everything they did to make my car buying experience the very best!!! I would refer everyone to visit them for their next car!
My experience with the owners & staff was terrific; Charlie and his dad were wonderful to work with! They were extremely knowledgeable and accommodating. Their prices were very reasonable, and quickly determined to be fair by my lender. The vehicle I purchased was in excellent shape, both mechanically and cosmetically. I purchased it to drive my daughter and her friends, and I feel VERY safe and secure using it to drive the kids on short & long trips. I've purchased from new and used car dealerships over the years, and my experience with Jarboe Motors is one of the top two car-buying experiences I've had. I highly recommend them to anyone shopping for a car. I live closer to southern Maryland, but it is worth the trip to Jarboe Motors to get a reliable, safe vehicle.
I received a very pleasant and informative experience that helped me in my decision making choice for a used vehicle. When my credit is in better shape I will check back with them to see if they have a vehicle of my liking.
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