Quick timely service. Got our vehicle in for diagnostic in a couple of days that worked with my wife's day off. Communicated issue and repaired in one business day. Professional, courteous, and priced comparably to other dealers.
Best buy ever!!
by LAG from Beaver Falls, PA
January 23, 2019
Love my new used truck. Everything I was looking for and more! Great deal!! My son found it on cars.com and we drove 2.5 hours to check it out. Well worth the drive!!
I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
Just what I expected...I love it!
by Sherri from OKC, OK
January 28, 2019
My sister has a F150 FX2 and she loves it. The XLT that I bought has tons of room, rides smoothly and is beautiful. The previous owner took great care of the truck, it looks brand new.
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Very good truck
by Twiggy from Nine mile falls wash
January 19, 2019
I love this truck easy for me to get in and out rides nice lots of room in interior very stylish excellent in bad weather
Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away on how willing they were to work with us to keep us within our budget. Great experience.
Got lots of love for this truck!
by Ms. Brandy from Tampa FL
January 30, 2019
My Ole Man brought this home after trading in 2013 I love it I just do not like driving any other vehicle now & that is what I do for a living
Jessica made buying a new car easy. Great Kimberly place to buy a new car. Did not plan on buying a car, but they made me a deal I could not resist
Best Interior Design
by Jill from San Diego, CA
January 12, 2019
This truck is perfect. On the outside, it’s sleek and good looking, and it drives great, with better brakes and acceleration than my last car which was a minivan. The inside of this truck is everything I want, it has nice features like a touch screen that’s easy to navigate, but also an array of buttons so you aren’t stuck relying on a less responsive screen. The seats are large and comfortable and the interior is enormous.
The team at Vanhorn did a fantastic job. When they didn’t have the vehicle I wanted they were able to find it and bring it to the facility to meet my needs. Wonderful group to work with went out of their way to help in every direction I suggest you give them a chance.
Beautiful, reliable, trendy
by Mississippifan from Brookhaven,ms
January 23, 2019
This truck has everything I have ever wanted in a vehicle. If I hadn’t bought a newer one, I would’ve kept it. The SYNC system made hooking my phone to my truck easy and effortless. The backup camera will spoil you where you won’t be able to drive a vehicle without one ever again.
Lynn Ciriacks is simply the best. We’ve been looking for a vehicle for several months. We used to live in Menomonee Falls and were in town for a wedding. That Saturday morning after dropping off my FJR at Don & Roys (great dealership) I stopped in Hall’s and met Lynn. I explained to her we were looking for a used RX 5 and either a Jetta or Passat. Lynn made a list of exactly what they had that I would be interested in. Walked me to the lot and showed me the vehicles. I had my wife meet me at Hall’s instead of the Marriott. We test drove the two RX 5 Mazdas and were out of time. Lunch with old friends, a wedding and Saturday was over. Called her on the following Wednesday to tell her we would be back again Saturday. We spent some time deciding between the two RX 5’s. Lynn knows her business. She was able to tell us every detail of the vehicles. We bought the “mica titanium” one. Then we test drove a Passat TDI. We’ll be back again for another car. Though we may find we like the RX 5 (it’s being shipped to South Carolina for my daughter) to go for another RX 5:)
If you’ve had dealerships that never call back. Dealerships where you see the same car that night on their website for $1,000 less. Dealerships where they bring in the “sales manager” to close the deal now. Then you’ve shared our experience. Work with Lynn and I assure you that you will actually be excited about buying the car and looking forward to working with her again. Simply the best.
Love my F150's
by Wilsonw from Hilton, NY
December 29, 2018
I purchased this truck with 11,000 miles on it. It has been all I could ask for! Performance and fuel economy are excellent and I love driving this for distance.
Tom was fantastic in showing my wife Julie and I cars that might meet our needs. He showed us both used and new options as well as payment options. It was a joy working with Tom.
Great truck, not perfect but I'm keeping it a long
by Randodude87321 from Port Colborne Ontario
January 22, 2019
Aside from a speedometer failure that occurred at 8,000 miles this truck has lived up to my expectations. Fuel economy is good, power from the iceboats 3.5 V6 is fantastic. Smooth running engine, no hesitation on the gas and a very comfortable, quiet ride.
Superior service, knowledge and ease of transaction when purchasing my new vehicle. Jeff Sardina and Brian Slovachek at Uptown were fantastic!!! Thank you!
Comfortable ride, nice amenities.
by Baron from North Buena Vista
January 22, 2019
This truck has plenty of room in the cab, and it is very comfortable at the Platinum trim level. The heated seats and steering wheel are great for Iowa winters, and the massage function help on long trips. There have been several warranty issues with tis truck, including oil leaks due to the cheap plastic oil pan (I think the leak is unique to the ecoboost engine), and a computer module that took a month to replace due to Ford's lack of parts. Also, the original Hancook tires only lasted 28,000 miles despite regular rotation.
The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
Great truck with everything I need!
by WestonB from PA
January 16, 2019
I was looking for a full sized truck for my family to grow into. After looking over my options, I opted for the 2016 F-150 due to a number of things, one being the lack of chrome on the sport model. Performance is perfect, with my getting about the same mileage as my Toyota Tacoma that I traded in. This will prove to be better once I get a tonneau installed next week.
Friendly and courteous sales people and the new lease went easy. Luis did and outstanding job showing me how my new Arcadia functions worked. The car was cleaned and ready to go when I got there. Thanks everybody at John Paul???s Buick.
Recalls are insane
by Frozen doors from Chattanooga tn
January 26, 2019
Frozen doors locks. I was in hurry and needed to be somewhere. I had hold drivers door closed and drive about 5 miles. This is crazy for this day in time.
sales person was friendly and helpful, knowledgeable and demonstrated the basic features to get us started. he made sure the car was ready on schedule. the paperwork was necessary but tedious. cathy took the time to explain fully what was required and let us take breaks as needed.
F-150; #1 for a reason
by JOHN from ATHENS
January 25, 2019
I love this truck !! Rides & drives great. Very nice styling. Lots of aftermarket support. Traded-in a 2013 F-150 on a 2016 F-150. They hold their value very well. Next truck will certainly be another F-150.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.