New and Used 2020 Ford Fusion for Sale in Southgate, MI

If I could give this dealership a six star rating, I truly would do so. My salesperson was Vanessa Vermette, and I have a several buying experiences now here at Pat Milliken Ford that I would like to share. Eight months ago, I bought my very first truck used from the dealership. It was a 2014 F150 King Ranch, and with the help of my mom as a co-signer, I drove off the lot happy as ever in my Ford Certified pickup truck. I used this F150 as my daily driver, but I realized over time that having a truck equipped for max towing didn???t make sense with all the extra money I was spending on gasoline while having nothing to tow. I absolutely love the King Ranch, and I plan on getting another one in the future; nevertheless, I decided in the last week that it was more practical to lease an newer XLT to save money on my payment and on gas. Now I knew I would have negative equity by getting out of a used truck so early, so I shopped around various Ford dealerships to get the best value for my trade. I went to Suburban Ford, and they completely tried to rip me off???they said my loaded King Ranch was only worth 27,000. I walked out the door when they came back with that number on top of saying that I could lease the 2018 Special Edition XLT that I wanted for 200 dollars more a month than what I was currently paying. All I said to them was ???absolutely not.??? Tom Holzer Ford gave me a more reasonable appraisal for my King Ranch, but the Special Edition XLT that I wanted was not even in stock. Keep in mind that I was going from a King Ranch to an XLT; the Special Edition was a must-have for me, because I still wanted a pickup truck that had that ???wow factor???. Finally, I came to the dealership that gave me my first chance with buying my King Ranch. I was only 20 at the time, so getting approved credit-wise for such a nice truck was a big deal to me. I told Vanessa???s partner (Vanessa was still on vacation at the time) about my situation and that I wanted to lease a 2018 Special Edition XLT that they had on the lot. David let me drive the new truck while they appraised my King Ranch. I came back to hear that, contrary to ???all??? that Suburban Ford could do for me, Pat Milliken gave me 31,000 for my truck, 4,000 dollars more than Suburban???s rip-off appraisal. It was also music to my ears that David said that I my payment would be LESS than what I was currently paying. So without hesitation, David put it on hold for me, and Vanessa helped me with the rest of the leasing process two days later. So at the end of the day, I went from a rather gas-thirsty 2014 King Ranch with a 3.5 Ecoboost to a more fuel efficient 2018 XLT Special Edition with a 2.7 Ecoboost to use as my daily driver for the next three years as a lease. And better yet, because of paying for the King Ranch on my own for the past eight months, I got approved this time around without a co-signer. With both times that I???ve been there, Vanessa as well as the financing managers made the process of buying a truck easy and hassle-free. Never again will I go to any other dealer but Pat Milliken Ford; for all the reasons posted above, they are nothing less than the best Ford dealership around. I will be a customer for life, and hopefully my story will be convincing to others who read it and are on the fence about giving Pat Milliken a shot. Go there and experience their outstanding customer service; they are family-owned and truly care about their customers and clientele. Vanessa will get you into the vehicle that you want at a price you can afford, and even if you don???t work with Vanessa, I know this is true for the rest of the salespeople at Pat Milliken Ford.

My Pat Milliken Ford Experience: Several of my Ford Vehicles have been sales with and by the Kelly Family. From the Day I met the Father and two sons that make up the Kelly Sales Team I knew this was a long lasting relationship. I was not sold on a vehicle from the start. Trust, transparency, respect for my budget and specific needs along with wants and desires were expressed from the moment we greeted each other. My vehicle specs and pricing matched my expectations. I felt good about the very day I set foot into Pat Milliken Ford. Kelly Family ??? you have a customer for LIFE! Unexpectedly, and on my own decision, I decided to take my Lariat to have serviced locally as PMF is about 40 minutes from my home. Dealership Service Departments are not the same, boy did I find this out the hard way. After three visits with two being on appointments I was disgusted with my service experience near my home with another Ford Franchise Dealership. Very frustrated I called Pat Milliken and spoke with Scott Duczyminski in Service. He heard what I had to say and listened to know that this was a topic the head of the service department at PMF needed to hear. Pat Lyons, department head, met with me and we discovered the warranty items and he planned a parts ordering immediately the day I was present. The dealership of origination, although a bit out of my way for service, took real life approach on a conscientious client/service team resolution. I was aware from Pat & Scott???s word as well as follow up text messages on the status of repairs. My feelings towards them are with true respect to their trade. The vehicle was not delivered until Pat & Scott were satisfied with my services. They really stepped up where the other Ford Service Department failed. I made sure to call Ford Headquarters department of vehicle services to tell my experience. Now I want to make sure anyone considering Pat Milliken Ford knows that Sales & Service are second to none. Pat Milliken Ford is poised in making your dealership experience a success. I know this to be true because I feel good about this review and would like it to be shared. Sincerely, Anthony LoDuca

First experience with Suburban Ford and could not have gone better. Very clean and neat facility. Everyone we dealt with was very pleasant and helpful. Salesman, Tim O'Connor, was great! He was so knowledgable and helpful. Just very pleased and impressed with the entire experience.

This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags or pressure. John took care of business in a professional and courteous and friendly manner and he was very accessible to me when I needed him to help navigate me through the deal. John was quite knowledgeable about the vehicle I purchased even though it was not a Ford product. Between he and his manager Brian Lagoda I was quite impressed with their service. They put the vehicle through a 30-point inspection and made sure that it was road ready for me to test drive and enjoy. And the price was the best I could find and unbeatable! Vito Vultaggio in finance did an excellent and expedient job on closing this deal. I was happy from the time I made contact over the phone with the receptionist who by the way has a great voice (London) and went the extra mile by texting me directions to the dealership. Thanks again London and your boss should know that you were very instrumental in convincing me to come to the dealership😊 I am still enjoying my Chevrolet Corvette that I purchased? from this great place. I would definitely recommend them to family and friends to purchase a quality used car. Thanks again to everyone involved in my great experience.

I know where I will purchase my next new car from... My wife needed a new car and after narrowing down the choices she wanted to test drive the 2018 Ford Edge Titanium AWD 2.0L with some options. We test drove the vehicle at some other dealer where it was in stock and we both liked it. Now we had her car to trade in at that same dealer and that's where it started... Long story short, they were trying to low ball us on the trade in and were haggling for $200 when we where purchasing a over $40k car... I could not stay there any longer and just walked out... That is where Suburban Ford of Sterling Heights comes into the picture... A friend that always buys from there told me to go there and talk to them. My sales person was Alex Apess and he was just amazing through the whole buying process. He got me what I was looking for on the trade in and also found the car with the options that we wanted. He made this experience quick and easy and I would highly recommend Suburban Ford of Sterling Heights and especially Alex Apess from new car sales. You will not regret this if you give it a try. Also many thanks to Cheryl Noda from finance for walking me though the process and explaining every little detail. Thank you everyone at Suburban Ford of Sterling Heights and keep up the good job!

On Friday my husband and I drove up to the dealership and noticed that Suburban had an incredible inventory of cars. There really was something for everyone. As soon as we walked into the dealership we were instantly great by someone with a smile. The person called Terry to the front to help us. Terry met us with a smile and a very professional hand shake. Terry had us sit down at his desk. He then asked how he could help us. We told Terry that we had found 4 vehicles online that we wanted to look. He started to pull the vehicles up on the computer. (On our way to the dealership we had decided we for sure wanted leather seats) as Terry pulled up the vehicles we asked him to look to see if the vehicles had leather seats. That crossed off two vehicles right away. Terry asked for a copy of our drivers licenses. I had to go out to the car to get it. Terry got my husband and I something to drink. We started with a Ford Flex.Terry brought the Flex around so we could look at it and drive it. We had gotten there right before closing so we had to stay on the lot. We really liked the car but also wanted to look at an Acadia. The ones the dealership had had cloth seats. Terry suggested we still look at it and drive it. Rather than driving 45 minutes the next day to look at one. So glad he made that suggestion we did not like the Acadia. We decided to go home that night look at what does they had on line and think about the Flex. The next day we had an appointment with Terry at 1. We were running way behind so we called Terry and he was very polite and accommodating with changing the time to 2:30. We got to the dealership and Terry again created us with a smile and a professional hand shake. We told him we wanted to drive the Flex on the road. Terry brought the car around to us. The Flex dives great. We went back in and told Terry we wanted the Flex. Terry took all of our information down. We wanted to take the Flex home that day. Terry was not sure that could happens because it was already after 3 pm. He said he would push it through as quick as he could to try to make it happen. We got insurance on the car. Waited for a little while then Anthony asked us to come over and go over the loan papers. Anthony was very thorough, professional and smiled. We signed all the papers and then just had to wait for our car to be ready. Terry came to get us. Handed us the keys and registration. He told us the car was out front and showed us where. Then he met us out at the car with the license plate and a screwdriver. He put our plate on. We talked for a little while and then left. Terry was very personal,professional and helpful. I would recommend him to anyone.

When the listing was posted for the 2007 Jeep Grand Cherokee Overland on Cars.com, I knew I had to have it. It looked to be in immaculate condition. It was even already at a very reasonable price as verified on Kelly Blue Book. More importantly though, I had to make sure it was the right car. I inquired about the truck the first day it was listed, before it had even been through detailing and inspection. Already I became a little afraid, especially since this would be my first time buying a vehicle on my own, when I seen it the first time, there were tons of lights on for ABS, TPS, 4X4, and engine codes. The free CarFax available for the vehicle had a decent history. My sales Consultant, Mario Stellino, told me that their mechanics were working on repairing and cleaning up any problems with the vehicle; I was even able to talk with the mechanic, Dino, who was the person actually working on the truck. He gave me details on all the things they were doing, what was wrong and what things my happen in the long future of the vehicle. I asked how the repairs would affect the price of the car and rest assured, the price we would be negotiating was for having everything on the truck working. After they replaced a few parts on the vehicle a few of the problems were corrected on the vehicle, the only things left were to fix the ABS, TPS, and display. At this point, I requested to take it for a pre-purchase inspection and had the car there immediately, no hassle. For repairing the rest of the vehicle to brand new condition, the pre-purchase inspectors quoted me $1000. Concerned, I brought this to the attention of Mario; he told me he would talk with his boss to see what could be negotiated. The next day I received a call from Mario, after talking with his boss, he offered me the vehicle 1100 lower to cover for the cost of my pre-inspection and all the repairs. I immediately jumped on the offer, purchased the vehicle and had the difference repaired. Now I'm happy to say that I'm driving around MY 2007 Jeep Grand Cherokee Overland with no problems all bellow the price I wanted! It sounds and runs great, rides smoothly, and even tows my boat without complaints. I couldn't believe how smooth the transactions were. They made sure to keep me informed about the vehicle in its process. I was able to take the vehicle on several test drives. I viewed a few similar vehicles. I took the truck for independent inspection, which verified everything Mario and Dino told me. The price was negotiated and adjusted reasonably for me. Although I had already financed the car though my credit union, Caleb, the finance manager, explained my options and offered a few warranties and options they had, I declined them and he did not pressure me at all. We finished the whole signing process in well under five minutes. Everyone I spoke with was more than happy to assist me along the way and was amazingly friendly. I never could have imagined such a wonderful experience going through a dealership after always being told horror stories and how conniving car salesmen were. There was no intense negotiation, arm twisting, or boxing match between me seeing the truck and me taking it home. I would advise anyone looking to buy a car to come and see Mario. I'm so glad I came to Suburban Ford to buy my first vehicle.

First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over bluebook with no manufacture warranty. Now, on my 2013 Ford Focus my check engine light came on so I called and asked for Sierra Bemis which has taken very good care of me in the past. Was told she no longer works there so I took it into the dealership, my car was scanned and was told that it was just an emission thing and nothing to be worried about but should get it fixed soon. I asked what it was and roughly how much it was going to cost. I was told "well I don't know actually, but we can set up a service ticket for 100 bucks and will know for sure. I asked about my extended warranty that I purchased when I bought my car. I was told "I think that only covers the transmission, but don't know for sure. once we find out for sure what is wrong with your car then we can summit that and see if the extended warranty covers that. I said," in order to find out, I have to pay 100 bucks"? I was told "YES". I found out that it was the purge valve and If I continued driving then it could cause more damage. Not sure why I had to take extra steps to find out that information and why I couldn't have been told that at the dealership yesterday. In addition, this is a preventive maintenance item so why was it not replaced before the car was purchased.

I trade every couple of years and this was my year to trade. The F150 King Ranch 3.5l Ecoboost 4X4 that I purchased from Suburban Ford was a great truck. This year the truck was virtually the same as the next generation won't be out until 2020 or 2021. So another domestic competitor won my business this time. Tom Macpherson was extremely pleasant and helpful while processing the paperwork. He actually caught a mistake made by the other dealer. Everything was corrected and Tom wished me well. When I'm ready for my next truck I'm hoping the F150 will win me back. And if that's the case, I will be back to Suburban Ford. Great dealer and equally great employee - Tom Macpherson.

I just purchased a 2017 Ford F-150 Lariat Super Crew from Suburban. I can't tell you how pleased I am. I reviewed and priced this vehicle out at 4 other dealers, but decided on Suburban. The simple reason why I did, was how I was treated. My salesperson was P J Coolman. Down to earth, knowledgeable man who helped me through the entire process , he was outstanding !! Thank you PJ !! Then financed the vehicle through Suburban with Tom MacPherson in finance, who also made me feel very comfortable. Very knowledgable man, with many options to choose from. I can say without a doubt, from experience, that this dealership really cares. I am a RV Dealer in Michigan, and know how to treat my customers, this dealership just got a A+ from me, and I know this business. Thanks again both of you, and Suburban Ford. Kim M Kinnie President Eastside RV

I work down the street and stopped in quickly on my lunch break to see how I'd fit in the two cars I'm considering. (I'm 6'5" and 250#) I walked into the door and was professionally greeted by Kevin- I told him I'm popping in quick to look at a few things and was out. I was not buying/leasing today. He said okay and told me to check back in if I had any questions. I found the mustang no problem but after searching for an RS to sit in but didn't see any on the floor. I found Kevin and he got on the phone to make sure I completed my mission. We walked to a nearby building and I got to sit in one (kinda snug but doable.. better then i was expecting) He even had a customer waiting- but made sure I was taken care of. I really appreciated the time he spent. If I go the route of the RS/5.0 I'll be sure to call Kevin Miller

Matthew made buying my first brand new car(2018 escape) experience awesome! He didn't pressure me and make me second guess myself. I really appreciate everything he has done for me! Thanks for everything!

Alex Apess and Suburban Ford went up up and above and beyond when handeling the purchase of my new vehicle. They found me exactly what I was looking for and were very pleasent throughout the entire experience. I would recommend this dealership to any and all who are looking to purchase a new or used vehicle. Ask for Alex Apess and heck he may even feed you, he feed me 😄

Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any issue. They were able to make things very easy for me and helped answer any questions I had. Great service, great guy, great dealership. Couldn't be happier!!

Jeremy Mexico was an outstanding salesman. I walk in without any pressure and walked out with the same. Honest man. And very handsome too. 😀. He did a great job finding the car I wanted. And even took off the pinstripe I didn't like. Great selection of vehicles!

I would give them A+. He was very nice and patience with me. He help me out a lot. I do appreciate people that is willung to go the extra mile for there customer. So I we come back in the future to purchase my next vehicle. I will also recommend people to come see him or the other associates that work there. In all I had a wonderful experience!!!😎

I want to give a very special thank you to terry!! I've been coming to this dealership for three years now and I never met a more patient, caring, kind person before until now!! He seems like he actually wants to help me which is a rare find. I'm use to people that are just in it to make money and terry doesn't seem that way at all. The reason I picked terry to be my new sales consultant was because last year I got my Ford Focus from Subraban Ford and terry was nice , friendly and helpful to me even tho he didn't have to be. He wasn't even getting a sale out of it. By far my FAVORITE sales consultant out of all the dealerships I've never been to!!!! He understands that I'm crazy and that I don't take to people easily. I brought him $500 singles as a joke and he didn't even want to kill me which was shocking. I brought him a toy mustang as a trade in and he wasn't even mad about that. He finds my stupid sense of humor funny which is also surprising. I bug the xxxx out of him and he's always there to help me. I have an extreme loyalty to this dealership for these reasons. I fully trust this dealership and terry which is big for me as I don't trust anyone. I look forward to getting my equinox from you this week and I look forward to buying more used cars from you in the future. Thank you terry for everything words can't say how much I appreciate you as my favorite sales consultant. Please never get out of selling used cars or I will really go crazy. Thank you for everything!!!!!!!!

The experience at Suburban Ford of Sterling Heights was GREAT! Hillary was AMAZING!!! She exceeded all of our expectations. Hillary went above and beyond to get my wife into a Ford Explorer. Hillary is one of the best sales people we have ever worked with. She is extremely knowledgeable, showed genuine concern, and answered all of our questions. She was very pleasant and had a lot of patience with my wife an I. We highly recommend Suburban Ford of Sterling Heights, and we highly recommend Hillary!! Thank you Hillary :)

I recently bought a (newer) used car, and being that it was the first vehicle I had bought in years it was quite an experience. I took my time deciding what was best for me, I himmed, I hawed, and every step of the way, my salesperson, Ashley Burgess, supported my decision-making process in every way she could. I was never pressured or hurried, and she got me the car I wanted at the price my budget needed. I'll buy a car here again for sure, eventually, and send anyone I know who is looking for a good used car at a reasonable price, her way. And let me say a big thank you to financial advisor Anthony Mazza, who quite literally saved the day for me at the last minute. Long story short, the finance company who approved me wanted a crazy high monthly payment at a ridiculous apr, and I thought I was done. Anthony made a call to a local credit union, told them about my situation and they came back with a payment and an apr that I could afford, which blew my mind. He saved the sale, and made my life way easier, and he has my endless thanks for that. Thank you Ashley and Anthony. My dream team!

Just took delivery of my 2018 F150 from Rich Kramer. This is my second truck delivered by Rich. I can???t say enough good things about Rich, he is top notch. Rich is very professional and extremely knowledgeable about the products and works tirelessly to get you the best deal. I look forward to working again with Rich on all my future Fords.