I called on a Friday and my service advisor was able to get me a Saturday service appointment! I know that’s not easy. Rhonda always comes through for me. I usually give her more notice. She makes me feel valued as a customer.
I dreaded looking for a car and dealing with sales. I started my car search on Consumer Reports, and used their TrueCar connection to hook up with with dealerships, Union County Kia being one of them. Treaor was the first sales person who left a voicemail introducing himself and if interested, to contact him for more information about the Niro. Trevor was low pressure and fabulous to deal with. Even other Union County Kia employees congratulated me on my purchase - very friendly staff. Upon delivery, Trevor spent 45 minutes going over every feature and ensuring I was comfortable with options before I left the dealership. Very satisfied with overall experience.
The service rep, Tom Furrey, was extremely polite and efficient. He explained the cost and the appropriate time needed to do the service I requested. After the service work was complete he mentioned other service work the car needed The waiting area was clean and refreshments were available. I highly recommend Ft Mill Hyundai.
Bobby Komisarski was extremely professional, helpful, and is a credit to your organization. He took immediate care of a problem I had with my Ford 2017 Escape tire that had a nail embedded in it. I was going to drive back to Ohio for the holidays and he took mien on a full schedule first thing in the morning after Thanksgiving. He did whatever he could to satisfy my need. He is a benefit to Ford and I would highly recommend him to anyone!
I have owned my Fort Mill purchased Electra for about one year. I have always taken it back to the dealer for service and oil changes.. they mean it when they talk about customer service being so important. The guys in the service department are great. Tom, my service advisor, it terrific. He always remembers me, knows my car, and provides excellent, friendly and professional service. I will continue to take my car back to Fort Mill Hyundai for service
Brandon made the entire experience great!!! From the initial call back, drop off and pick up. The sunroof would not close completely and Brandon got us in immediately and had it fixed in a day. Very professional service. Thanks Brandon!!!
When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
This was our 3rd dealership of the day looking for a used Altima at a great deal. Mohamed was outstanding at helping us and never was “pushy”. Very knowledgeable and great attitude. The financial director John was professional, knowledgeable, answered all our questions. Just overall great experience!
i do not like the car buying process, but josh weaver and dennis penn actually made it pleasant. they answered all my questions from beginning to end and even after the sale. no high pressure tactics employed or misleading information given. i simply stated my needs and preferences and they went to work finding a great deal and exceeding my expectations. i was kept informed of what was happening in each step. this is my second car from them and i would buy there again.
The business atmosphere was chill which I liked. The guys were reasonable and easy to work with to my satisfaction! It's been almost a month I've had my new/ used vehicle and I am loving it! Thank u Dalton and Ronny for your friendly service!
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