Have been a Ford owner for 25 years & this was my 1st experience at a different comany & it was the best customer service experince I have ever had. I gave my salesman all of the pertinant information he needed via email. And he had everyting ready by the time I got there and was out withing 45 minutes. I have a very busy work schedule, as do most of us & I do not want to spend a lot of time at the dealer & I certainly did not have to. In & out, just the way I prefer. Rich Milne did a superb job & also his assistant, who's name I just can't recall @ the moment. (sorry)
Very comfortable but MPG is terrible.
by DMJ60 from Endicott, NY
January 1, 2019
Very comfortable. Many usb, 12v receptacles. Very large storage space. Nice being a bit higher than other vehicles. Rear window tint is great for night driving. But only 14.0 MPG.. Mileage is way worse than expected.
Professional. Personal. Dependable.
Just ordered a new Pacifica... great experience with Jenni... and NO PROBLEM with the order.
Had a great experience with Service Department... Andrea... made sure my 2016 T&C got a new hood when the old one showed signs of premature rust.
Oil changes are a breeze.
I love the car for the looks and comfort.
by Craig Hoevener from Morgantown Indiana
November 8, 2018
This vehicle is very nicely done and is very stylish. The color and design to include the interior complements the vehicle and looks very expressive.
Everything went as expected ok I cannot add much more Doug got me the Chevy Equinox I wanted in an efficient manner I am glad he took the time to show me around the information screen
by Roselyn from Corcoran ca
January 14, 2019
I have a 2008 gmc. Acadia I've had it for 3 year this past year its been in the shop it shuts off when at stop light and i take it back they say its one thing i get it back and it last a day or two and then shuts off again its horrible and not safe
I've been to Carite in New Baltimore 3 times for service. The employees there are all so kind. Today I delt with Jim and Tim in service. They were fantastic. I feel that they are very honest. That is where I will always bring my vehicles. Thank you!
Most spacious car I’ve ownded.
by MagsMae from IA
October 18, 2018
I absolutely LOVE this car. It’s a little too big for me right now which is the only reason I’m getting rid of it. This is a great family car
by John Van Antwerp from Farmington Hills, Michigan
December 3, 2018
Service representative was excellent. Outstanding customer focus!
by Momof5 from Belleville,IL
December 18, 2018
I believe this car, if taken care of properly and purchased from a reliable source would be a fantastic SUV for any family. If buying used definitely have it checked by a trusted mechanic before forking over the money.
Was great. Helpful. Emailed me and tried contacting me quickly . did not find a car but good service and I would contact them again
Luxury at a bargain
by PKPharmD from Akron, OH
December 14, 2018
Bought CPO. The DENALI trim provides many of the safety features I consider essential for this generation of drivers (lane departure warning is a must). Smooth ride. I love the dual skyscape sunroof and light interior because it makes it feel so open. I occasionally have trouble bumping the liftgate button, but I'm still learning. Probably just a matter of preference, but I'm not crazy about the touch screen so far. Feels less safe while driving. Though, this has the heads up display, which is nice. Has remote start, but there should be an option to have it set so when the car turns on, the heated seats and steering wheel also come on. Vice versa in the winter. Overall, a great vehicle and I'm looking forward to putting hundreds of thousands of miles until it finally gives up.
We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!
Great SUV, nice style and performance
by Silverado guy from Wellsboro Pa
December 23, 2018
I liked this Acadia, and only really traded it because I wanted a pick up truck. The Acadia was roomy good on fuel and fun to drive
Buy your vehicle here, get your vehicle serviced here.
by AC from DealerRater.com
December 4, 2018
We???ve purchased several vehicles from Sellers and have had such positive experiences each and every time. Currently our Sales Rep is Andrea Milligan, believe me when I say she is the best! We also service our vehicles there as we know and trust that they are honest, professional and very reasonable with their pricing. They will bend over backwards to make sure no customer leaves unsatisfied.
by Acadia fan from Palatine, Il
October 20, 2018
This car is an Elegant looking car. Roomy and comfortable for all passengers. I like the heated or cooling seats. You will not be disappointed!
We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
by Elaerin from Sharonville, OH
January 7, 2019
I’m waiting to sign the papers to buy a 2015 Acadia AWD SLE-2. Took it for a test drive and it has what I want for my family. I can’t wait to take it home!
Robert Heppler has help me with getting a new truck for 6 -8 years real good at what he does dealership is very nice and clean people are nice and friendly When looking for new or used will keep going back to see Robert THANKS AGAIN
I recommend this..
by Family mam from EDMONTON
December 15, 2018
For my first time owning a GMC since I got my first car out of all three ive owned this is the best one ive had since my kia. I also recommend this vehicle if your looking for a family car to travel with or just camping. Its great to have and great on gas
Easy to work with, got the job done right, the first time. Car buying process was smooth and easy! Thank you Jim White for your professionalism! Al Deeby is my go to Jeep dealership, and I have already recommended to two different people.
Very Comfortable and great for Carpool
by CarpoolQueen from Kansas City, KS
September 29, 2018
This car was a great fit, unfortunately it hasn’t held up like my Honda and Toyota. The seats are very comfortable and the captains seats in the second row are very convenient. We had lots of recalls and issues that we never had with our 4-Runner.
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