Getting a car repaired is never fun but Dan Tobin???s Bidy Shop made it a pleasant experience. From Brittany at the front desk to all the people in the office, the transaction was handled professionally and with courtesy. The car was delivered on time and looks like new!
The Customer Service representative I worked with in the Service Department, Steve, clearly viewed customer service as a top priority. I found him to be friendly, considerate of my time and comfort, efficient and professional. I have been having problems using my rewards account. Steve went out of his way to help me. He called someone to help me and offered information as to the email they have associated with the account.
My service advisor Drew was very cordial and respectful. He was sensitive to the cost of this major service and ensured that I got the maximum benefit of my applicable coupons. The work was completed in one morning despite the fact that one technician called off for the day, causing Drew to juggle his schedule.
I have have been more than pleased from the day I purchased my 2017 Trax Premier. This dealership has it going. Friendly, professional and the cleanest damn place I've ever stepped foot in. You know when you walk in the showroom doors that this place is top knotch.
I had specific time requirements and issues. Rob actually was listening to me and reacted promptly to my request. It was very nice to have the sales person actually hear what I had to say. I never felt like I was being left out in left field. Also the Staff, and Finance people were very personal.
This was a $6k repair on a 2014 Cruze. The repairs were done right and they used genuine replacement parts. It took 4 weeks to complete the job but I had a free rental from the insurance company. Overall a very positive experience.
Working with John and Travis was great. I had a unique situation with a trade-in and they didn't bat an eye. I also knew exactly what car I wanted and they didn't try to upsell me on other vehicles. The process was painless. They were transparent with the pricing which was helpful. The great was in great shape and had multiple repairs done before being listed for sale. I found a few minor things during a test drive and they agreed to fix these without any hesitation. You can tell that they have a lot of fun in the office and enjoy what they do. It was refreshing to deal with real people. I would highly recommend!
Return customer. They treat you fair and will give the best deal...
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