Roberto took good care of us from our online introduction through the finalization of the sale of our new Sorento. He was very knowledgeable of the products/vehicles and helped us make the right buying decision. Also, Mo the finance manager, was a pleasure and did a great and low-pressure job of helping us finalize the sale.
Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
I went here in November 2017 shopping for a new v8 challenger and came from vallejo. I went in telling them I only want v8 and I got these prices already so I wont go higher and came farther for same thing. So I told them I can get a 2018 v8 33k and a 2018 v6 24k or 27k. I ended up leasing the car 3yrs a 2017 v6 nothing in it I had to fix it up with tints pipes music . i mean not even updated navi but they still trying to charge me 37k . even if i keep it im not paying that when I clearly said up front what was what and still have the proof. So I will be talking with someone to show how they try to get over on people or how they get over. I mean this car is bunk except the color that is the only attraction..
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I had a rather poor experience here. I went because the 4.9 Rating on cars.Com and they had the best list prices for the car I wanted. I went there expecting a good experience and it turned into a 6 hour long ordeal. Within 10 minutes I was dealing with a confrontational sales man who insisted they need to run my credit for me to shop. I immediately asked to speak to the manager. This was the first shady thing. I requested a new sales man. After all I drove 2hrs there and didn't want to waste my time. So I decided on my vehicle and then came the negotiation time. They offered me 5000 under bluebook. Shady practice number 2. At this point I grab my stuff and was getting up to leave. The salesman kindly asked me to wait so I waited for one more offer which was still 3grand under blue book. I inspected the offer they had printed there was also like 5k in service contracts and extended warranties on there I didn't ask for. Shady practice number 2. They don't tell you the terms of the financing I had to confront them About it. At this point I told them I don't have time to play these games, I had already been there for 3 to 4hours, and to make a real offer or I'm leaving. I was pretty furious at this point. 3Rd offer came back with what I was expecting with one small correction they had door edge guards listed on the vehicle and they were not so I had them remove that charge. Even though this dealer ship list there vehicle prices as low on cars.Com they put dealer accessories on everything to boost the price back up. I will not be returning here and wouldn't recommend this dealer to anyone.
Cuando entregas tu corazón y toda las fuersas que nos enseñan los que nos traen a este mundo cosechas lo mejor de ti muchas gracias por tan excelente servicio que dios te bendiga y hojala ayudes a muchas familias y a muchos con sus sueños de tener un coche en sus hogares gracias Silvia Garcia por todo
We just bought a '19 Honda HRV from El Cerrito Honda and had an excellent experience. We really enjoyed working with the salesperson, Sylvia Garcia, because she was knowledgeable, courteous, relaxed, had excellent communication skills, was straightforward, thorough, and sensitive to our needs and preferences. We recommend her without hesitation.
I came to the dealership in hopes of getting a deal on a Honda Civic. I bought my current car from them and got a great deal. I couldn't get the car at the price I wanted so no purchase was made. I came here because they are up front with everything and the dealership doesn't load the car up with dealer add ons which increases the purchase price substantially. Even thou I didn't make a purchase, I appreciate their no pressure up front dealings.
I only gave this dralership and average 3/5 mainly because of the wait. I had an appointment for 11am. I came at 1020 am and wasnt seen until about 11. So I waited almost an hour. I was also promised my car would be done before 1. I found that amusing and guess what. It was finished around 3. I also expected a complimentary carwash but I guess this honda does not do that. Somewhat disappointing but what can you do.
My service advisor Brian Wong was very knowledgeable . He explains thoroughly what kind of service needs to be done on my car in a way without feeling i’m being ripped off.
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