Dealership, sales people, etc. were pleasant. Best service EVER when purchasing a new car.
A great mini SUV
by Jason from Lexington, KY
December 11, 2018
My wife and I have owned this car for a little over a year now. So far, it’s been a terrific primary vehicle. It’s comfortable, very roomy and all the ’bells and whistles’ we need. We absolutely love the storage you get with the magic seats. My only complaints, which really are minor is the lack of engine acceleration and the CVT transmission ’droning’ This vehicle is powered by a 142 hp 1.8L engine used in the Civic, so don’t expect to be able to haul trailers with it. What this vehicle is meant for is smartly getting around town and loading the back up for long trips.
Great service and communication will be returning thank you
by SmartGrl from Jacksonville,NC
October 25, 2018
Great investment considering me and my husband like to travel and adventure ALOT of space I literally fit everything in my life in it and still had room to spare. I use it every day to go to and from work and I barely use any gas but when traveling it takes 4 hrs to go down to half a tank
They replaced the starter on my 2007 CRV... runs like a champ again now ! Walnut Creek Honda does very high-quality work... Great service... I would definitely recommend their shop!
the drive belt makes noises on acceleration
by GC from St johns Newfoundland
December 27, 2018
The drive belt makes loud noiseson accelerator Brought back to dealer. Said it was known problem. But waiting on engineers to fix cause of problems. Haven got back to us. A new car with this very loud noise is not right. Very bad service from Honda. We never buy another Honda.
This is a review for Avery Green Honda in Vallejo.
I just bought a certified pre owned 2017 Honda Pilot. I worked with Dave Collello who provided me really great customer service from when I first spoke with home on the phone to when he stayed late, passed closing hours, and made the deal.
I am a small business owner in the in home serivce industry and I know good customer service when i see it.
Dave was extremely knowledgeable about the vehicle and the buying process. He made my wife, my teenage son and myself feel very comfortable the whole time and made the process fun.
Best of all he worked a good deal with some add on options I requested.
If you're looking at a Honda I recommend asking for Dave Collello to help you.
most miles per galon
by vivi from wanaque, NJ
December 27, 2018
It is a good size vehicle for small person- since the driver sit is small- not comfortable if driving more than 25 miles per day. It is not smooth when driving.
Very professional , courteous and honest sales consultation with Dave Colello. Dave is an outstanding company representative. I would gladly recommend him to anyone looking for a vehicle in the local area.
Best Car I’ve ever owned
by Meaghan SC from Charleston, SC
December 6, 2018
This car is awesome and drives really smooth. It’s carrying capacity is great and completely meets my lifestyle needs and desires. I constantly get compliments about the look and design of my car.
They treated us with respect even though we didn't buy a car from them. We came in just for a test drive they had the car ready for us to drive. Daniel answered all of our questions and showed interest in us and our situation even though we weren't sure we were going to buy the vehicle we test drove.
by First time car buyer from Virginia Beach, Va
September 12, 2018
Test drive only. Could not agree on price. Still
Looking at other cars in this class. The HRV seems like it would be a reliable vehicle
Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
Best Value Compact SUV For the Money
by Allie from Ann Arbor, MI
December 17, 2018
This vehicle was priced fairly compared to other SUV's. Although compact, it has plenty of space. The seats will fold down giving even more trunk space.
Roberto took good care of us from our online introduction through the finalization of the sale of our new Sorento. He was very knowledgeable of the products/vehicles and helped us make the right buying decision. Also, Mo the finance manager, was a pleasure and did a great and low-pressure job of helping us finalize the sale.
i own hondas since 1980, very reliable
by mr. B from nassau county, N.Y.
November 29, 2018
the engine could be a little bigger, body style is fine. to many expensive options, options should be built into the price. would like the car with 18" wheels not as an option.
Cuando entregas tu corazón y toda las fuersas que nos enseñan los que nos traen a este mundo cosechas lo mejor de ti muchas gracias por tan excelente servicio que dios te bendiga y hojala ayudes a muchas familias y a muchos con sus sueños de tener un coche en sus hogares gracias Silvia Garcia por todo
by Quesada's Limo from Saint Francis, WI
January 10, 2019
Impressive exterior and interior vehicle. Gas saving. Cameras actually help rear parking. Seats customize as I prefer. Running day lights great. Rear window wiper helpful. Interior air adjusts very well. Leasing now. Purchase is probable. Safety features get five stars.
We just bought a '19 Honda HRV from El Cerrito Honda and had an excellent experience. We really enjoyed working with the salesperson, Sylvia Garcia, because she was knowledgeable, courteous, relaxed, had excellent communication skills, was straightforward, thorough, and sensitive to our needs and preferences. We recommend her without hesitation.
I wish I never leased this car!
by Supernova from Lebanon, NJ
December 28, 2018
I had a 2015 Civic and needed something with more interior space, so I thought the HR-V would be the answer. The seats in this car are the most uncomfortable seats I have ever sat in. There is no lumbar adjustment and the lumbar is far too pronounced to sit against without causing pain. I contacted my dealer and Honda customer service and have gotten no assistance from either. I caution anyone not to purchase this car! Do yourself a favor and get a Civic.
I went here in November 2017 shopping for a new v8 challenger and came from vallejo. I went in telling them I only want v8 and I got these prices already so I wont go higher and came farther for same thing. So I told them I can get a 2018 v8 33k and a 2018 v6 24k or 27k. I ended up leasing the car 3yrs a 2017 v6 nothing in it I had to fix it up with tints pipes music . i mean not even updated navi but they still trying to charge me 37k . even if i keep it im not paying that when I clearly said up front what was what and still have the proof. So I will be talking with someone to show how they try to get over on people or how they get over. I mean this car is bunk except the color that is the only attraction..
Perfect size for me
by Nts from Birmingham
December 3, 2018
I love it! Plenty of room inside but not too big outside. Good dashboard layout. Comfortable ride and heated seats. Fits my needs perfectly. Great choice between the Fit and the CRV, both of which I have owned.
I purchased my vehicle at Kastner Honda after comparing prices online at other dealerships for the same car. The buying process was quick and easy. I got my car at a great price and had excellent customer service. I definitely recommend Kastner Honda to anyone who is on the market for a new or used car.
Really nice car
by sirnite from Peru
December 10, 2018
this car met's my needs it's a lot of digital and buttons to push. the ride is smooth and it's comfortable. It handles really well got the room i need.
I had my car in for service today, and the staff was so great. I just had to let people know. I got my last three cars there and was thinking about getting a new car soon, and this sealedvit, that I will get my next car from Kastner.
Problems right away
by Mac58 from Repton, AL
October 17, 2018
I turned the temperature control knob and something broke right away. It stayed in the shop a week for the whole dash to be taken apart for the repair. Now, at 22000 miles a rattle has started in the rear suspension. They just replaced a shock today, and it still rattles. Will be trading soon.
I was in a hurry but knew I needed an oil change so I brought my car into Kastner. Since I was running late I had someone else pick me up and I didn't have time to talk very long to the service technicians. They said the oil change and inspection would be about $95 but that they would call me. They called me 10 minutes later while I was on the road and confirmed $95. Imagine my surprise when I came to pick up the car and they had changed my oil checked all the fluids rotated the tires and they were only charging me $75 because they found an online coupon that they applied for me!
Saved Me In An Accident
by NiVoo from Berkeley
December 27, 2018
I am so grateful for this car. I met an accident today and luckily I did not get super injured. I was hit from the back and the seatbelt kept me in position. The other car behind me got totally smashed but my car was only damaged in the back. If it wasn't for a strong car like this I wouldn't be alive today.
I had a rather poor experience here. I went because the 4.9 Rating on cars.Com and they had the best list prices for the car I wanted. I went there expecting a good experience and it turned into a 6 hour long ordeal. Within 10 minutes I was dealing with a confrontational sales man who insisted they need to run my credit for me to shop. I immediately asked to speak to the manager. This was the first shady thing. I requested a new sales man. After all I drove 2hrs there and didn't want to waste my time. So I decided on my vehicle and then came the negotiation time. They offered me 5000 under bluebook. Shady practice number 2. At this point I grab my stuff and was getting up to leave. The salesman kindly asked me to wait so I waited for one more offer which was still 3grand under blue book. I inspected the offer they had printed there was also like 5k in service contracts and extended warranties on there I didn't ask for. Shady practice number 2. They don't tell you the terms of the financing I had to confront them About it. At this point I told them I don't have time to play these games, I had already been there for 3 to 4hours, and to make a real offer or I'm leaving. I was pretty furious at this point. 3Rd offer came back with what I was expecting with one small correction they had door edge guards listed on the vehicle and they were not so I had them remove that charge. Even though this dealer ship list there vehicle prices as low on cars.Com they put dealer accessories on everything to boost the price back up. I will not be returning here and wouldn't recommend this dealer to anyone.
Brake failure almost got me killed!
by Eileen from Boynton Beach, Florida
January 10, 2019
Controls difficult to access. Very poor visibility. Great gas mileage and then the brakes failed and I was almost killed. Stay away from this model Honda which is usually reliable.
I also had issues with their service department.
I was looking for a Honda Civic or Toyota Corolla for my teenage girls to drive. A Honda Civic GX at Tracy Honda came up on my cars.com search. We could not be happier with our new natural gas vehicle. We live in the Bay Area and are enjoying the cost and HOV lane benefits of a Natural Gas Vehicle.
Gordon was great to work with, low pressure, and has quickly answered my one or two follow-up questions.
I've already recommended Tracy Honda to friends.
Best car i have ever owned!
by LEELEE15 from Layton, Utah
January 5, 2019
This car has everything from AWD to navigation! It has lane assist and not to mention 3 differently angled back up cameras! I've never drove a car that handles so well in the snow. I would recommend this car to anybody. It had great leg room in the back (trust me i checked, i have very long legs) and they fold flat if you need the extra space. I dont have a single bad thing to say about this car. Honda's are amazing cars!
Landon is a great guy. We purchased a new Sienna and a new Camry from him this year. Both transactions were flawless and Landon got us a great deal on both cars.
He always delivers and his customer service is great. We travel from Modesto to Tracy to purchase our cars from Tracy Toyota. The dealership is clean and they have a great selection of vehicles.
We are very satisfied with our overall experience. I'm planning on purchasing a third car from Landon this year.
by Isabelle from Outer Banks, NC
December 7, 2018
I purchased the 2017 HR-V new to replace a much loved 2010 Honda CRV with 170,000 miles on it. I thought that I could get used to the smaller size but the 2nd row is uncomfortable. With carseats for 2 grandchildren you really cannot get a third person in the back. The rear cargo area is only good if you flip the 2nd row seats down. Honda has also significantly cheapened the interior. I recently had a deer run into my path and though I saw him right away and was only going 35 mph, I could not stop in time. The car didn't perform as well as expected and I ended up with $7500 in damages. I was ready to trade it in before the accident and did so as soon as it was repaired. I don't know how the vehicle has such high reviews. I have moved on to another brand and doubt that I would ever go back to Honda.
Great experience in purchasing new vehicle if you do your homework. Watch out for the "rude" finance guy pushing the extended warranty. JUST SAY NO.
Love my new car
by ikaylor from alger ohio
November 29, 2018
The HRV is everything I was looking for..the added feature of the sunroof made my day..I'm 53 years old and this is my 1st car purchase, I've always relied on my husband to be with me and secure financing. However this time I did it on my own.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Karen Cambo from Memphis
October 23, 2018
This car has been totally reliable, has great mileage, 30 mpg on highway. Handles well and turning radius makes it very navigable in parking lots. First time I've had heated seats, which are a dream. Only feature I wanted but wasn't available was Sirius radio.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
great fuel mileage, handles very good
by jjtwo from Jeff. City, Tn.
August 29, 2018
We decided to downsize 1 car. Test drove a few different cars. The Honda HRV has more interior room and a lot of cargo space compared to the others. We are getting better fuel mileage than the other we drove, performs very good hills and for a smaller car rides and handles great.
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