Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Just sold my Car to them today. Entire process took around 25 minutes. Drove in with my 9 year old car. They inspected my car for about 10 minutes and gave me an estimate on the spot. Their offer was higher than what the car dealership had offered me. I expected the offer. I had my title with me. So, we completed the transaction there...it took around 10-25 minutes more. They gave me a cashier's check, that i enacted with my bank that day. Very simple and efficient !
Joe Fuentes in Service did an excellent job in making things easy for my wife to get our X3 repaired. Efficient, to the point, courteous - unfortunately rare in many service businesses but Joe has all three in abundance. Thank you for a great client experience.
I had concerns about my service the prior week as my tire pressure was not noted. I informed the service manager who invited me to come back in and he would have my tires checked again free of charge. They found a problem and repaired it quickly. They are the best!!
I talk to one of your Sales Manager who was quite helpful in discussing couple of Toyota Corolla in your show room of 2017, however, I have postponed for a month to purchase and will definitely contact if I am ready to purchase.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
I bought my first Toyota over here and felt I got the best deal with salesman, Alex Wier. Other Toyota dealers were asking to much. I will buy my next Toyota here. I’m very happy with my purchase. Thank you
Bought a new Accord from John Eagle Honda, and have never had a better dealership experience! Everyone was incredibly nice, and helpful. Usually I get irritated when shopping for a car, but JEH made the process a breeze!!!
I bought my car from John Eagle in July and had a great experience, but it was my recent service visit that brings me to this site. Four months after purchase, I encountered some road debris and lost two tires. Thanks to the great John Eagle warranty, I was covered for a tow and complete fix. Unfortunately, the Honda dealer closest to the incident was NOT John Eagle. There was a problem with the tires and the dealer wanted to do nothing to address the problem-except charge me to fix it. I went to the folks at John Eagle and everyone I encountered wanted to and eventually did work with me to make it right. It was not easy and it was not cheap to them, but they did what the other dealer would not do-they made it right. Thanks to technician Jessie Eskind & Service Director Shawn Smith in particular for renewing my faith in customer service in America. THANK YOU!
Went in to the dealership as I saw a really great deal for a used car online. I worked with Shane Gee who was amazing. The process was a bit long but its because they were busy but the facility kept me, my wife, and my 5 year old son occupied. They had a play area for the kids and food and drinks while we waited. Overall the best car buying experience I've ever had.
Went in for information about a used car but walked out with a better deal and a brand new car instead! They were very helpful
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