Used Honda Pilot for Sale in Norfolk, VA

Will was the guy who helped me. I called on a Friday night around 6:40 PM. The Dealer close at 7 PM. He stayed on the phone with me 30-40 minutes and answered to all my questions. He checked everything that I requested on the car that I've purchased. He was the one who made me drive 3 hours and come down here from Maryland to buy this car! I totally recommend this guys and I hope I will come back to see them soon! Great Service, great experience, great staff! Thank you CarLotz.

Nice car, met all my requirements, gas mileage is not what was expected. Interior is very nice and comfortable. The accessories are also nice and convenient.

I am a true Volkswagen diver and Lou has gotten me into 3 other Volkswagen's Mr. Rosario knows how to sell cars and placed me into another Jetta. Lou did not even know that I was coming up to the dealership and I was actually trying to get my 2016 Jetta inspected when Mr. Farley saw me drive up and he asked me when was I going to get another car, and I said I will find Lou which was not in his office at this time, then I said that I would find him. Once I found Mr. Rosario I had told him what Mr. Farley asked me and then Lou said lets get you into a new car and the rest is history. Lou performed his magic once again. I have been dealing with Lou for a very long time and I will continue to let Lou provide me with my automotive needs. Mr. Farley and his team are amazing and everyone worked together and now I am driving a 2019 Jetta!!!!! I am happy and now I will come and work at the dealership with all these guys. Lou is the man.

This is a good family car with all of the things you would expect from a new car but. They managed to cheapen things. Look at the carpets. Cheap !! Worst on the EXL with Nav. Interior lights. Very poor configuration and they know it. I had an older pilot. Much better interior lighting. Buttons don't light at night. So park the car and tri to find the all around door lock button. Or the fuel door release. Finally maintenance intense. Trans fluid every 30,000 miles, Transfer case another $100.00. Differential 40,000 miles drain. replace brake fluid every 60,000 miles. Cooling fluid.... Buy a HUN........ and save money.

Hard to believe that even when 90% of the city was off of work due to a potential hurricane that the dealership was open. Had an appointment for 7:00 am Friday, September 14, 2018 and everyone was there and ready to go. Sam Vanderslice, my service rep for many, many years greeted me with his usual good humor. He immediately asked about family and friends that might be in the path of the storm. Even with some of his family in potential harm out of state he maintained his caring nature for others. I don't know who the tech was that did the work. Their name is no longer on the service invoice, but I would also like to thank that person. Work was top notch.

When we walked onto the lot, my wife looked at the vehicle, read the equipment list, and said "Buy this Vehicle!" She was right; the performance of the Honda Pilot meets "Excellent" in so many categories for several types of cars. It handles hauling materials like an SUV, handles like a sports car, and is roomier than any upscale pickup or full size vehicle I've owned.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

I love this car. We had a 2014 pilot & now the 2019 . I love all the new features and the body changes. It’s a Beautiful Vehicle!!

This car met all our family's needs. It hauled my daughter's 400lb wheelchair around for 4 years until we could afford a fully converted van. Never broke down or gave us any issues at all. The interior is a little tight but it does accommodate 8 people so what can you expect? I put 40k miles on it from 140k to 180k. Its the first time I owned such a high milage vehicle but it out performed any car I have driven. I have no need for it now so I will sell but I won't be accepting any low ball offers!

I enjoy going to southern VW for my service/recalls etc.. I Just don't the Military Discounts 10%. Really???? That's all VW can do for a military town who comes and buys majority of the VW on the lot. Ask lou Rosario Saleman type. Abby service REP, who's personality is awesome!! Work with her all day!! Jason VW MECH very passionate about his quality of service he performs on all of the VW's that's brought to him. I just love the attitude and passion of the people that works there. The Manager of southern VW is very proud I'm sure!! I'm very satisfied!!!!!!!!!

The interior was spotless! Even after being 9 years old. The dealership had changed the shocks for us after a test drive and we took it on a 12 hour trip. It ran like s brand new car. Very satisfied with how comfortable the seats were and that everything in the vehicle functioned properly.

A few weeks ago we took a day trip, from the Raleigh NC area to buy a 2015 certified pre-owned Civic from Checkered Flag Honda, 197 miles away. Why? The day before, we drove a 2014 Civic at a local Carmax. We loved the car but we weren't sure about the deal we would be getting. We came home and did a 200 mile search on the internet to see what else was available. We found a 2015 at Checkered Flag that had 12,000 fewer miles, was $900 less, AND it was a certified pre-owned! We read all the great reviews and Larry Brown's name kept getting mentioned, over and over. The next day, I called as soon as the dealership opened to check to see if the car was still available before making the trip, and Larry Brown answered the phone. He said he was scheduled to be off, but come in to work a few hours. It felt like it was meant to be! I have good credit, but life circumstances have resulted in a high debt-to-income ratio, so I mentioned that I wasn't sure I would be able to get a loan. Larry took basic information from me and called back very quickly saying we could work it out. We jumped in our car and headed to Va. From start to finish we had a good experience in regards to everything that was under the Checkered Flag's staff's control. Carl Dyson greeted us as soon as we entered the showroom. We told him we were there to see Larry and he assisted by letting Larry know we were there and telling us where we could wait. Larry was genuine and accommodating through the entire process, start to finish, as was Chad Frick who spent time with us as well. We were there on an unusually busy Sunday, and a couple of customers were ahead of us waiting to work with Financial Manager Samuel Custodio even by 6:00, when the dealership closed. Larry and Chad stayed with us and maintained the best attitudes, in spite of the circumstances. We finally met with Samuel, who also still was smiling, personable and took the time to fully explain our various options in spite of it being three hours past closing by the time he was working with us. I also felt Samuel was honest about the various service/maintenance options available to us and which ones would be most suited to us/our needs. In summary, the "Fast" part was not so applicable for us but, again, this was outside of the staff's control. The "Simple" and "Smart" definitely applied! I am a single woman who was buying this car with my teen aged daughter. I never felt like I was being misled or taken advantage of during any part of the process, start to finish. I would definitely recommend this dealership based on their better value and customer service. I would not hesitate to make another 3 hour road trip to buy another Honda from Checkered Flag!

I was so excited to finally get my first new vehicle. I have always bought Hondas, though used. The 2017 Honda Pilot was my first new one. What a disappointment! First, after only about 2 months, I could barely push the brake down hard enough—it was actually difficult to do. So had to bring it in to be fixed. Then, a few months later, the cabin starts intermittently smelling like gasoline—a pungent odor enough to make me nauseous. Again, brought it in, and Honda says “Oh, it’s just because of the type of gas we use in this climate in the winter”—they did nothing. That nauseating smell makes my garage smell like gas for days every few weeks. Plus it’s no fun driving around inhaling what feels like pungent gas fumes! Then, my hazards come on by themselves intermittently for no reason whatsoever if you put your hand anywhere near the touchscreen. So until I notice it, I’m driving with my hazards on! Then, there is a short in the wiring causing my programmable garage door button not to work. All within 2 years for a brand new vehicle. I got rid of it. So disappointing. The only positive was that I liked the new body styling compared to that ugly rectangle on wheels of the years prior!

Unfortunately we couldn’t make a deal but had a great experience. Gary and Donnie are top notch. I will definitely deal with these guys in the future.

Vehicle has the space, features and AWD that I wanted. It was the right color, right seats, right price and fits all of my family needs. Children are safe and comfortable.

Shantelle Hunter worked hard to get me out of my Jeep and into my new toy a 2018 Chevrolet Camaro! It took sometime to find a bank for me and she personally did a great job maintaining and making sense all of the communications between me, the banks, and the rest of the RK Chevrolet Team. As a person that had a negative equity trade in and average credit rating, It was nice that she didn't pass on the trouble I brought over to another agent. This is considering she was actually tied to a different office at another lot. I applied for three different vehicles Steve and the rest of RK Chevy (including the management) haggled tenaciously with the banks for hours to get me deals on all three. Although some were too rich for my blood they were patient. They even went as far as to track down and lock down a specific 6spd manual 2018 Camaro that I had requested which was cheaper, only to eventually find that I had changed my mind again for an automatic with remote start. It felt great knowing that I was able to get that upgrade from and LS to 1LT for the same out the door price. After flip flopping between five different vehicles Shantelle stuck it out til the end. She believed she could get me into a NEW car at a loan amount twice more than I have ever had and produced all the effort to do it.

We got a Pilot Elite after riding in a friends..We had a Lexus RX and wanted more space, but did not want to fork over an extra 35k to get the comparable Lexus or Acura. The Pilot has a masculine stance and has all the features that we could want for...the panoramic roofs , DVD player heated and cooled seats...even heated back captains chairs..the extra row. Large enough but not a monster. I have really been pleased...The only negatives are the radio is a little clunky with no dials. And the plastic on the interior is a little over powering at times and cheapen the otherwise lux feel of the truck. I have been really pleased.

Me and my wife walked away from RICK HENDRICK CHEVY in Norfolk because they were hustling us. We turned down the deal after they switched the 2018 camaro RS with a basic 2018 camaro for the same price and acted that I misunderstood the deal. We were on our way home but decided to give RK Chevy a shot. Tom Fleming came out and assist us and he was very honest.and accommodating.When we picked the right car he and his team also found us a lower interest rate (3.19%) than our bank.(4.2%)! I was so glad and thankful that we decided to visit RK Chevy and found the car that we wanted. Thanks Tom!

My only issue with this Honda model is .. for the price of 48,160 $ I would have like to get the cross rails on the roof rails that where on my option package and a rear cargo cover. I expected that it would come with my elite. Since I took the one in the show room I really thought it was stored in the dealership. So I called the dealer and they gave me the ear phones for the dvd system. And I call the Honda factory I ordered them at the tune of another 700+$ but very happy had I know I would have just gotten the tutoring and saved 3000$ 🤦🏽‍♂️

Please don't take this the wrong way, but the exact way that I'm stating my fellings as the experience presented itself to me. I just recently 3-4 days ago, went to Southern Buick because while driving, my change engine oil message popped up on my screen. I immediately rushed to Southern approximately 2:30 PM. I told Carlos what was going on, and he so kindly said okay we can do it now, which was change my oil/filter as Southern Hospitality. I thought great, I don't have to pay a dime because I'm a member. While waiting Carlos approached me and said that this paper he's holding stated that I needed a brake-line flush $100-$110 dollars. He stated that by now, with my miles at 33K, I should've already had two. He said it was about safety, so I told him to go ahead and do it since they had my car. After paying for the work when completed, I went to Carlos's office and asked him, why didn't anybody tell me this before when they had my car previous times? This is my meaning of feeling snow-balled!!! I came in with paying nothing as a benefit, and left out with less money in my wallet! Why didn't the so called responsible person not suggest that flush prior, when they had access to my car many times earlier? You guys are great, but I always speak the truth! I wasn't so happy. OCT 07, 2018

This car is very strong, very comfortable, good looking, if you have to move five or seven people, is very good car for you. Honda is a very good car, highly recommended

Outstanding quality Dealership and Team of associates. Made my car buying experience truly remarkable. I have to say, Trey Leggett was a big part of my wowed experience. This young man addressed every question and concern I had. He was most respectful and willing to go above and beyond to help me make the right choice for the vehicle that would be everything I needed and wanted, without that " car sales man" pressure that I've experience in the past. He truly wanted me to be happy with my purchase. I highly recommend Trey, if you want to experience truly remarkable service.

I was able to find our family car through cars.com. It’s a great tool to use to find your ideal car. They help you custom your car down to price , style and model.

Colette Stevens WOW! Words cannot express how wonderful she is along with her team. She always greets you with a smile & makes sure that my vehicle is serviced on time or even ahead of schedule. She makes you feel as if you are her priority. She is very knowledgeable about my vehicle & answers all my questions. Great team player and a GREAT asset to your service department. My husband is a do it yorself kinda guy, but never once has he said no to any thing Colette has told him our car needed nor has he questioned her & that alone is would be a reason to give her 5 stars. But as you can see it's so much more. I'd give her 10 stars if I could! Thank you for hiring her. She's a keeper 😄

Totally surprised by the engine power and gas mileage. The EX-L version of the Pilot is the way to go. Stick with the 6 speed transmission and add-ons you don't need. We like the 2016 and up body mods also.

There is a first time for everything 😕 Today my vehicle failed inspection and since I live on a military installation I could not return home with my vehicle 😕 But Grant and Rich ensured I was not stranded. Previously on of my biggest concerns leaving a luxury vehicle and now in a Honda I was concerned I would not recieve the amenities that my luxury dealer provided, but today Casey Honda is on my "Luxury" list! When I returned home i realized I left my keys and when I returned for them Don helped me get my keys despite the fact the service shop was closed. It because of days like today... I love Casey Honda! Thank so much!

I was in and out quickly. I was expecting a wait time of about two hours. I was on the road in about an hour and a half. This was a pleasant surprise. My advisor was friendly and courteous, two thumbs up 👍👍 for an Outstanding experience! Dwain

This vehicle has blown me away. From the sleek design, to the spacious interior, awesome technology, and safety features. I absolutely love it and so will you!

My experience with Casey Honda has been outstanding. From purchasing a new Honda to the service I have been provided for the past 2 years on my Odyssey, I can only praise the organization. My Service Manager is Collette Stevens and she is wonderful. She always has a smile on her face and has the goal to get you in on time, service done quickly and correctly and back on the road. My last visit on Thursday, June 1st was an example of my typical great experience. In fact, I not only brought to Collette's attention how pleased I was with the service but commented that the bathroom I used was immaculate. That shows Casey takes pride in their entire appearance and presence to their customers. I also briefly met with Derek Holden, the Finance Manager. I had a question about my lease and he responded very quickly and courteously. I appreciate how he made me feel important. Thank-you, Collette, Derek and Casey Honda. Sincerely, Rodney Erb Owner of a 2015 Honda Odyssey

This 8 passenger SUV meets all my needs and wants. It has good safety. It has a amazing exterior and a comfortable interior. I would recommend this car to families who need performance, and comfort at the same time.

BEST CUSTOMER SERVICE in HAMPTON ROADS!!! Lloyd Howell (GSM of CASEY BMW) went out of his way to take care of me! He addressed all of my questions & concerns; He was very patient with me, and he treated me like I was family! Not only did he beat his competitor's (in Va Beach) quoted price; He also made sure to put me in a loaner BMW X5, (so I could turn in my rental car & avoid further rental charges), while waiting to have my BMW X3 delivered from Raliegh, NC...his competition wasn't willing to do that for me! TO TOP IT ALL OFF: He threw in some BMW all-weather matts for my new car, and he even managed to get my NEW BMW DELIVERED to his store THE VERY NEXT DAY (6 days EARLIER, than both he & his competition told me I could expect delivery) he's my new HERO! 😁 Shortly after I showed up to take possession of my vehicle: Lloyd SURPRISED ME with a very THOUGHTFUL GIFT!!! Lloyd went out of his way to order me a nice protective cover for the second row seating area; so now I can travel anywhere (worry-free) with my two large breed dogs in the back, and not have to worry about damaging the leather seats! I will GLADLY drive (double the distance) through the MM tunnel, just to get my BMW serviced by CASEY BMW, because THEIR CUSTOMER SERVICE is UNBEATABLE!

I had no intention of buying a vehicle this week. Stopped by this dealership just to get an idea of what I was thinking about "eventually" getting, maybe. Arya saw me drifting around the lot and showed me a HR-V that I was looking at. He seemed to know these SUVs inside and out! I say that because in his profile it was mentioned he has been in this line of work only 4 years. What a shock. You'd never think that with all he knew about the vehicles there! He actually listened to the things I wanted and didn't want and was not pushy at all. I did agree to think about it and return to test drive the HR-V again. When I arrived, he said he "knew" what I wanted and what we had looked at before was not "it". He introduced me to a CR-V - a little larger than I was looking at ... but it turned out that it was "it". He even went above and beyond, to replace the SUV I was going to leave with because he discovered a scratch... Everyone there was very friendly, and patient - which was another factor in my decision to revisit the dealership. Happy with my SUV !

The pilot was very nice and roomy. Runs really well. Seats are comfortable. Has a lot of great features like navigation, power seats and dual heating. I recommend getting this vehicle.

When I walked IN the DOOR, after an EXHAUSTING & EMOTIONAL 😭 MORNING........ RICK CUTCHINS, CLIENT ADVISOR & RYAN THOMAS, the SALES MANAGER took care of me by listening to me as I was 😭 CRYING HYSTERICALLY😭😭😭😭😭 and telling them that I REALLY REALLY wanted this car; when my family would NOT support me using this DEALERSHIP!!!!!!! I said, I DON???T care what they 🤔.......I am buying it!!!!!!!! Happy 😆 FANTASTIC FABULOUS FAITHFUL FRIDAY!

I have enjoyed this vehicle around town and across country! Very reliable! I would recommend this for any large family! Three row seating or they lay down for storage

Chris (Service Rep) was very professional; knowledgeable; and very courteous with me. He did a superlative job representing your dealership. I had left another Toyota dealership after 10+ years with them because our experiences at Pearson's is simply exceptional. We bought our 2015 Camry at your business and plan to do all of our future service and car buying with you. We have been Toyota owners for > 10 years.

The car meets all my needs but for 30 k they should add a outside temperature gage to dash board. Around 25, 30 miles per hour transmission makes a noise like you hit a rock. Honda dealer sad is normal but it sounds like a bad transmission. I own the pilot lx base model 6 speed. Overall it is a good and spacious car.