I was thrilled from the moment I got there but with my stubborn self went and looked at a few other cars before returning and buying. They did an amazing job but specifically Nate was amazing to work with. I even saw him interact with a past client who shared that she has bought both of her cars from him because of his skill, knowledge, and ease to work with.
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
I did not have a nail in tire prior, my car ride as not noisy or bumpy. I was told I needed tires and after coming for the main this that was needed I left and all of sudden the noise began. I got out to see what was going on and my tire had a huge nail. How ironic the dealer told me earlier I needed tires $595, however did not state that there was a nail in one. I did not have a problem riding prior to dealer. I guess that's a tactic to get you to buy from them. They have lost a customer will not purchase another Kia.
I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
Thank you immensely for allowing me this opportunity to thank you for an awesome new car buying experience. Thanks to you, I'm now the proud owner of one of the greatest new luxury sedans in the world. Additionally, knowing that you'll continue to take good care of it during my ownership, assures me satisfying Peace of Mind.( Special Kudos to you all). Additionally, I'd like to express my sincere thanks and gratitude to Ms. Anly Renda who expertly made the whole purchase happen. After she presented me with a variety of Lincolns that may fit my needs, we concluded that the best fit would be the Continental-and I'm extremely glad. After the selection, she found every way to saves which consequently led to a magnificent purchase. **Again, continued appreciation for everyone's expertise, dedication, and professionalism.
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
Brian was extremely patient and knowledgeable about the KIA Sportage & Sorento. He was very attentive. He was the only sales person working on a snowy bad weather day - excellent work ethic. Kept in touch with us continually & followed through on all requests. GREAT sales person!!!
I had the pleasure of working with Ibrahim when purchasing my 2019 Tucson. Ibrahim was extremely personable and thorough throughout the entire process. This was my first time buying a car of my own and Ibrahim made the process as stress free as possible. My father and I never felt rushed or pressured, not to mention we were able to get a great deal compared to other dealers in the area. I would highly recommend Ibrahim and Heritage Hyundai Towson to anyone in the market for a Hyundai vehicle.
Jack was great and helped us with all our buying needs. Explained everything in an orderly and professional manner. Did not force you to buy, but also suggested possible alternatives based on our specific needs.
Mr. Ibrahim Kassim, thank you very, very much for all that you have done. I absolutely recommend Mr. Kassim to anyone who's looking for answers or for buying a new car. On two separate occasions, within a span of a few months, Mr. Kassim was always sincere in listening to all of my questions and he truly sought what was in my best interest. Thank you, sir! -Mr. Kim
Stan is the Man, the best car buying experience so far. I got a great deal on new Hyundai Sonata thanks to my salesman Stan. Absolutely pressurlees experience, which was a surprisingly great tactic for a car salesman. He just made me feel like an old friend and that was enough for me to know that I will have a good experience this time after many years of unpleasant car purchases. Thanks you, Stan.
From the time I walked in the door to the time I drove away with my new vehicle for my daughter I was treated with VIP service. The atmosphere was family oriented. Everyone was friendly, thanked me for my service and made my daughter feel like a princes. Ibrahim was extremely professional and knowledgeable with the Hyundai Elantra. Ibrahim showed my daughter and I how intuitive the capabilities in the car were and made set up easy.
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