Miguel, the sales rep, was very amazing...gave me a straight up experience . No back-and-forth. Steve Schack, Sales Manager, got me an excellent price and a better credit rating. Don't ever go anywhere else.
Just bought a Ram 1500 Laramie from Suncoast. Got a super deal and everyone went out of their way to make sure everything was A+ on the journey. Sometimes dealers cannot be the most friendly and actually helpful, but that was not the case with Suncoast. I know I sound like a commercial but they did right by us. Plus the person that was helping us and making sure the process was smooth and fast was the dealership owner, Wayne Schmidt Jr. So yes good buying experience.
Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
Joe Murray,service manager, Joe is such an asset to Firkins because he makes each customer feel that he is there for them he does his best to meet each customers needs and makes it a pleasure for you to be part of the Firkins family.
I got my truck back Quick. Everyone was friendly and went out of the way to help. But, the repair wasn’t fixed properly and I had to bring it back the next week where they discovered several things wrong. Why not the first time?
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
My Service Adviser Ken knew why I was bringing in my Pacifica.
He explained to me that the problems I was having were probably software related and he was right.
Knew I wanted to wait for my vehicle; I explained that they could have it for the day since I knew that they would be working on two different items.
I had been going to Sunset but was not impressed with their service, maybe you can say I was depressed with Sunsets service.
Your people seemed to be on top of things which was nice.
We absolutely love our new Jeep Wrangler! Thanks soooo much to Ira Salem and also Aaron Dahlgren. It was a Sunday afternoon so closing time was at least 2 hours before our departure! Ira made us so comfortable we made our decision that same day! Is was so easy. Aaron then stepped in and guided us through the paperwork. So simple when everyone helping knows what they are doing. Wonderful people. We look forward to doing business with Firkins for furture purchases.
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