John and everyone at heritage were amazing. They went above and beyond to make our experience perfect and comfortable. They treat you and your family like their family. We will definitely be going back for any future car buying needs. I would recommend them to everyone!
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
I contacted the dealership about a vehicle, and although the vehicle was no longer available the young lady that answered the phone was pleasant and very helpful. I will be calling back when I see another vehicle of interest.
I had the best experience at Hampstead Pre-owned….I really wish I would have found them earlier on in my search for a car; not only do they have such a wide variety of cars…but the best thing is that from the minute you walk into the shop, they treat you like family. I worked with Brian who was so friendly and so easy going. I test drove everything I was interested in…and then test drove again :) He answered all of my questions and just was so incredibly down to earth.
They made the process of signing the sale paperwork so seamless and easy. They made sure I understood everything and even made a follow up call to make sure all was going well.
I will definitely be recommending them to friends and family and when I am in the market for another vehicle I will be going back to do business with them again. I cannot reiterate enough how fortunate I feel having found this place.
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
The car was driven over a curb and developed a oscillation in the steering wheel while on vacation. Took it in to Koons in Westminister and they did the inspection quickly and determined only an alignment was needed. The alignment was completed and car returned in less than an hour.
Rebecca, Thank you so much for working with us on buying a car. The process was very easy and you were very helpful in getting this for us in the range that we needed. We really appreciate it. Sharon and Edward
The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
by Rev. Walter D. Jackson, III. from Elkridge, Maryland
December 28, 2017
I came in for a new clutch. The service dept. person I spoke to was more than fair. He told me the repairs was more than the value of the car. I decided to buy a new car. I was directed to John Wyatt. He was excellent. He was professional, considerate and well - informed. He helped me pick the right car for me. I am very satisfied. Thank You!
As soon as you walk in to the place you feel like royalty. Its Awesome inside and they helped me buy my focus more than the ford dealer did. I will be back Bryan to buy my daughters car when ready Thank you !
Thanks to Jordan I was in and out with my new car. He also got me a great price for my trade in. His customer service was excellent I highly recommend anyone looking to purchase a vehicle to see him !!
Finding the car you like and want to buy is easy today with all the online resources. Finding the IDEAL car salesperson is not that easy unless you stop by or arrange an appointment with IRIS HARLEY at Volvo Cars Silver Spring. We were fortunate to be introduced to her when we went to look at a car we found online at her dealership. With all the bells and whistles on the cars today it is great to find Iris who knows her Volvo cars inside and out. She gave us great insight into what the car was about and knew what she was talking about. When we went to pick up the car she gave us a thorough introduction and overview of each and every bell and whistle. She gave us all the time we needed to feel comfortable when driving away. If you are in the market for a Volvo, which you should be, this is our fourth, get in touch with Iris and make the car buying issue a smooth and believe it or not, enjoyable process. She is a delight. Her Sales Manager Noah Greaney is also an asset to the dealership. Straight forward and easy to work with. You can tell he has a strong background in the automotive industry with a yes, sense of humor too!!
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