2 years ago, we purchased a new SUV (cheaper than Lexus) from a local dealership to save some $$ on payments -- I won't make that mistake again! I don't want to bash that dealership or brand, but the SUV had some cheap features we didn't notice at first such as the cargo liner made from a felt-like material; and at the last oil change they were already trying to sell us new tires. That was the last straw for us! Having owned Lexus cars in the past, we never had issues like these. So we traded in that SUV yesterday at Hennessey Lexus and came armed to the teeth with information to try to get the best value I could on a new NX300, and they more than met our expectations! Nick was great at matching the great discount we had gotten at another dealer and getting management to get us top $$ for our trade-in. Jin did a super job at guiding us through and understanding the options with no pressure at all to choose any options we didn't want or need. Once our purchase was complete, Danny sat with us in our new NX300 and explained all the features thoroughly, quickly, and calmly. And the customer lounge! Compared to the other dealership we dealt with for 2 years, it's like a Delta Sky Lounge versus the cramped and spartan environment you get at most other dealerships. I regret going with a different dealership and car brand two years ago, have learned my lesson - if and when we need another new vehicle, it will be a Lexus from Hennessey!
I came into the dealership not knowing exactly what I wanted to replace my 2009 Lexus RX350 with which has been the best car ever! I didn't want to spend a fortune and Britt was very patient with me as we went to their entire inventory of pre-owned. Vehicles. I found a great car in my budget and totally recommend Britt as a salesperson if you need a pre-owned vehicle.
I hadn???t planned to buy my preowned Lexus from a dealer. But Hennessy Lexus of Gwinnett had the exact car I had been searching for (2013 RX450h). I arrived alone in my ???05 Honda Accord and Britt Kaminsky met me at the door. I???ve had salesmen act as though I was wasting their time. Britt was respectful, courteous and knowledgeable. As it should be but often is not with salesmen. I had done a lot of research on the car and Britt ackknowledged that. There was plenty to go over though because a lot has changed from 2005. Take for instance how to start the car. We worked out a great deal and I lucked out on some extras with the ???December to Remember??? special. Tom Kim (finance) was great to deal with as well. Very knowledgeable and great personality. If you???re looking for a place to buy your next car, please ask for Britt Kaminsky.
Went to the dealership to look for a new vehicle. Chong Yi was recommended by friend. The NX300 was one out of 4 vehicles my mom was considering for purchase. When we decided on this vehicle the whole transaction went smoothly including negotiations. Left with the car on the same day.
This is just a great car buying experience. They are knowledgeable and friendly. They will give you their best offer up front without haggling over the price. Customer service has always been good. My first Lexus never had a single service issue in six years.
Professional dealer with outstanding service and sales
by sniper1946 from DealerRater.com
November 11, 2018
This dealership has outstanding sales, service and is a modern Lexus dealership. I dealt with the internet Sales Manager _ Nick Despo. He is hard working and very customer oriented with a thorough knowledge of the Lexus line of automobiles. He earned my trust and i will be back to this dealership for any future auto needs.
We were in the market for a new vehicle and had been to 3 other dealerships. We pulled in and started looking at vehicles and Britt Kaminsky came to our rescue. He was great in answering all of our questions and made the buying process extremely easy. It was a pleasure to work with him and Rich Mahoney. We will spread the news about them and definitely be back for our future purchase. The Hennessy Team was great to us!!!!
I am so happy I chose to buy my 2015 Lexus ES 350 from Hennessy Lexus of Atlanta. Sales Rep, King Hardy, was awesome!! He gave me exactly the car I was looking for. He was professional, friendly, and very knowledgeable about the Lexus Brand. It took less than an hour to purchase my car. I want to personally thank the entire staff for providing excellent customer service!!
I have purchased 4 Lexus ES-350 from Mr King Hardy who I know to be a true professional in many, many ways. He explains everything about the automobile in a manner that reading the manual is an after thought. Mr. Hardy contacts me months after the sale to get feedback on my experiences with the automobile. I really like the fact that he gives after -sale concern. Lastly, I will continue to recommend to others, especially my golf buddies , to contact Mr. King Hardy at Hennessey Lexus for a purchasing experience un-matched in the Atlanta Metropolitan area!
MyService Advisor is Derrick Howard. Each time I take my 2016 Toyota Highlander Platinum in for service I am greeted in a very friendly manner and rapidly receive a detailed assessment of my vehicle service needs.
Mr. Howard is very Customer Focused, a consummate professional and provides intelligent easy to understand explanations with frequent follow up while I am waiting for completion of service.
Without any doubt, this is the “Best” Automobile Service facility I have ever engaged. Derrick Howard deserves much of the credit for my satisfaction with service from Nalley Toyota of Roswell.
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Mr Jaffer was very responsive and professional. However, there was a substantial scratch on the car below the passenger side door which was not divulged, and for which Drive A Dream refused to assume responsibility after delivery from GA to FL by car carrier. Initially they tried to blame the car carrier for the scratch. However, after critical, frame by frame review of the video of the car that they sent initially, the scratch can be seen, proving that it was present from the outset. It subsequently cost $300 to repair, which I feel should have been reimbursed by Drive A Dream. However they refused, leaving a bad taste in my mouth about the whole transaction.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
My purchase was a bit lengthier in process than usual ,but it all worked out . My car salesmen Xavier Pena was professional and patient . Marc in the financial department was also very helpful and accommodating. I would recommend this dealership to anyone ,they have a wide variety of vehicles to choose from and many helpful staff .
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