Pretty good service. I would for sure recommend this to anyone looking for a vehicle.
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
I bought a 2013 Toyota Avalon Hybrid it was in GREAT condition and below blue book Drives great and look great inside and out. Paul is a great salesman. I had no complaints. I would recomment this place for the best prices and great looking used cars.
Most reliable car I've owned
by LexusLover from Carlsbad, CA
January 11, 2019
This car has has a great , very smooth ride, all the bells and whistles, and has been the most reliable car I've ever owned.
I was in need for a 7 or 8 sitter car. After visiting several auto dealers and test driving several cars including Cadillac, Infiniti Qx 80 and Lexus 460, i was extremely happy with my experience at Ben Auto. From the time i met Henry and Paul, they came across as genuine and did not have the use car dealer attitude. Because they are a smaller dealer, i had to pay extra 0.5% interest taking my rate to 2.7 % instead of 2.2 i could have had with franchise dealers. I will urge anyone looking for outstanding customer service and quality cars to first stop at Ben AutoHaus. I wish i could only express the joy of my family filling up the car when we go out and my wife will not driving second car should we choose to go out. BEN AUTO HAUS IS THE BEST!!! THEY ROCK!!!
Best car I have ever owned
by Annlyn from Pelham, NH
August 22, 2018
Stylish, dependable, superior handling and all around great car. Though the car is a bit pricey, it is worth every penny you spend on one. The ride like a dream.
Chris and the team of HIAutoSales were very respectful to my family and I. We recently bought a new Lexus and he made the buying process quick and overall easy. I would definitely recommend checking their place out if interested in their vehicles.
by Sharif Dalia from Williams az
December 2, 2018
Great car very reliable and comfortable had no problems with it so far and hopefully I will not would recommend this car to any one
We were very happy and satisfied that we went to auto nation in Cerritos Lexus especially when Mr. Alcantara helped us... His very good and so helpful ... We will recommend him 100% to our friends and family
Thank you Lexus Cerritos Job well done
Best ride I've ever enjoyed.
by WRL from Gainesville Ga
August 7, 2018
The ride, comfort and style is so much more than I actually anticipated. By far the nicest vehicle I've ever owned. Totally plush and sophisticated, love it!
Serena was very helpful and made the experience truly special
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
Desmond Thompson did a well job of helping me get the car I wanted!
by ST from USA
November 28, 2018
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
Everything was smooth. Steve was the one helping me and made the process of everything smooth.
RELIABILITY & PERFORMANCE
by TARGA 157 from Dallas, Tx.
November 8, 2018
i bought this car brand new and have really met all my expectations. The only thing is that Lexus are proud of their vehicles that is why you pay for the price. I traded this in now for a Lexus GX460. Once you have own a Lexus, you will never buy other vehicles.
Everything was excellent. Salesperson was excellent. She told me everything that I need to choose model.
I got the best deal!
by Ztorres from Lynnwood, WA
October 21, 2018
I absolutely love everything about my car and my whole purchase experience. The salesman Alex Robles made it so easy for me to get the car I wanted and at a great price. I cannot complain. I will be back again when I need a new car.
This cars meets all my needs and expectations. Drove it home from Florida and enjoyed every minute of the ride home. Good on gas, smooth ride and all the features are great. Has the power and more for my needs. Very pretty and stylish. Great preforming car.
by Richard Ravenstine from Mission Viejo, California
December 3, 2018
Everybody at AutoNation Toyota Irvine were very helpful. I have bought many cars but this was the best experience I’ve ever had buying a new car. Everything went smoothly working with Abe Zraiqi through out the whole buying experience and deal. He also emailed me to make sure I was happy with my new car.
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
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