The sales Kevin is willing to help us to look for our favorite car, he is very patient and respects his customers. He introduced the car???s function to us carefully. It???s amazing experience to buy our favorite car in here.
The most comfortable and Smoothest car I ever owne
by Willy33 from Boston, Ma
November 7, 2018
This car has every luxury you need and want. YOU CAN'T GO WRONG WITH LEXUS!!!! From now on all my cars will be Lexus and I will encourage my kids to get the same thing.
GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
I keep buying
by Always Lexus from worcester, ma.
October 4, 2018
this car is the 5th one I have owned. they have lived up to their reputation on every one I have owned going back 1993
sold me car with no spare tire. Once they finally agreed to give me a spare, service department doesn't answer phone or call back when you leave message.
This dealership seems overwhelmed, understaffed.
Best Car I’ve Ever Had
by Chantisha from Rocky Mount N.C.
September 19, 2018
I absolutely LOVE IT ....best car I’ve had...I got my car at a great price with very low mileage...and the value of my car OMG ’’’
Great customer service,Nader nassif was a great salesman his very knowledgeable of what I wanted to buy, nice person always with a smil. Will be recommending him to my friends.
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
Best car I have ever owned
by Annlyn from Pelham, NH
August 22, 2018
Stylish, dependable, superior handling and all around great car. Though the car is a bit pricey, it is worth every penny you spend on one. The ride like a dream.
I was looking for specific features in a Chevy Bolt. They responded very quickly and explained the available discounts clearly. They provided "out the door (OTD)" quotes, which is very helpful so you can compare apples to apples. Unfortunately, they didn't have a car with the add-ons I wanted.
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
I walked into the dealership and no one was on the sales floor. I was passed several times with no greeting by who I thought were salesmen since they were wearing the polo shirt with their insignia and they just went to their office. I waited for ten minutes and decided to leave. Guess they didn't want to sell me a car today.
My Dream Luxury car
by Jim's dream car from Fort Worth Texas
December 4, 2018
My second best car - my first was when I was a teenager. I have enjoyed them both. I feel like a KING of royalty
I walked in and George asked if I needed help. I asked him what I was looking for and I found the RX350 I wanted. He made the process easy and painless. All questions answered up front. He did what he said he would do. Took my car back for the detail and my day light went out a day after purchased. THEY FIXED IT. David in service was professional and completed the work on time. I'm very happy with my experience. Ask for George in sales or David in Service.
Came back to the vehicle I love.
by Chuck H from Urbandale
December 2, 2018
Had leased 5 Lexus ES in the past and decided to try something different. After owning another brand for 1 1/2 years, came back to a 2015 ES cpo. Its the most comfortable car on the planet and best Value for the money in my opinion. Am recently retired and service and maintenance costs have always been low.
Pretty good service. I would for sure recommend this to anyone looking for a vehicle.
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
Came in just to browse for a bmw i been wanting, was helped by T who was really helpful and friendly and always made me feel comfortable. Ended up leaving with the car i wanted and a really affordable payment with no pressure at all! they washed up my car right away and i was in and out within 45 min! no hassle hands down best car buying expirence ever!
by ST from USA
November 28, 2018
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
After owning the car for two years, had to take the car back in to get the leather seats repaired due to wear. after 7 years, all seats have damaged seats even though I rarely have others riding in the car with me. apparently, the material can't handle the heat of California.
in addition, the dashboard has become sticky and shines like a mirror into the windshield, making it very difficult and dangerous to drive.
I owned a Camry for 15 years and never had any of these issues.
I would never buy another Lexus again.
Polly was great! We were able to make a deal, the truck i was looking at sold before i can get out there to see it and test drive. Polly has been in contact with me since she knows what i am looking for in a truck.
If its the right truck i will more then likely buy from her and Chadwick Auto!
Nice clean car
by Dsam4 from Laveen, Arizona
January 3, 2019
This car meet all my needs and in good condition. Drives very smooth. Love the seat warmers for cold days. Clean interior and big trunk to store things in.
very friendly and supportive staff.. prices are reasonable. having good collection of car, One of the Representative Riz was very helpful. i will surely recommend my friends thanks
Best performing car I have owned
by Warrior Fan from Clovis, CA
December 6, 2018
Comfortable ride; good acceleration; noise level low. Great sound system. Roomy for rear passengers also. Plenty of trunk space. Seat position memory is great so my wife and I can both drive. Seat heat and cool is wonderful!
The service was great everyone was very helpful. From the moment I asked for them to contact me I felt welcome. A young lady called me to set up an appointment she answered all my questions and was really friendly. My salesman Irvin was amazing atraifhr forward got me a really good deal. Thank you So Cal Motors.
by Old Sonata Fan from Philadelphia
November 18, 2018
This is an amazing car. All the bells and whistles. Rides like a dream. Of course keep in mind I had a Sonata. Although when going to a Lexus dealership be prepared to get a gun placed in your ear.
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