I was very please with the review of why I was bringing my Mazda 5 in for other than regular service. Explained my unusual symptom of the surging of the engine when foot on brake. Service jumped in behind the wheel and amazingly enough car did it in drive and neutral, and we were on our way to a solution. Was told there would be no delay to search out a part or low staffing issues with getting the car done that day. And again I was a drop in customer. Got a call about other items that were required to repair or update on my 2012 Mazda 5 pushing 90,000 miles. All was pretty standard and one repair answered why I was hearing a popping sound. Only one mishap. Picked up car before closing on a rainy day, had had wipers replaced. Left the dealer in the rain in lots of traffic. Passenger wiper was excellent. Driver's side wiper sounded like the rubber was solid and just streaked. Got home and went in to make dinner and forgot. Next day went across town for an event and same issues with wiper. Star call to thank me for choosing them and I reported about the wiper. Received a how to possibly take care of the issue as some clay preservative may be on the wiper, xxxx may be on the window. My husband check the wiper and the packing plastic blade protector was still on the wiper. All in all very happy with service and how my car is running. Would have been funny if it wasn't a rainy day. That is the reason for 4 stars, would have been a 4.75 if possible. Simple mishap, but disappointing as wiper blades were very important that evening driving home on a dark and rainy night.
I was welcomed warmly by Nathon, the service rep, and he answered all my questions and guided me to the waiting room. The waiting area had comfortable chairs, a nice selection of hot teas and coffee and healthy snacks. The service was quicker than expected (1 hour) and my check out experience was also fast and easy. The staff was kind and efficient. I will happily visit again!
I caved and finally took my car in after months of putting it off. I was so anxious and prepped myself for the worst but nathon immediately put me at ease. His positive energy and warm welcome along with his patience made me feel like everything was going to be okay. He bundled my maintanece needs with recall updates so I could get a free rental and kept me up-to-date with the status on my vehicle. He truly put me at ease and has changed the way I feel about visiting dealerships. THANK YOU NATHON.
Star Mazda Service Dept: Thorough, Professional, Pro-active,
by jpaciii from DealerRater.com
December 4, 2018
From the moment I pulled into the Service Dept Mazda staff couldn't have been more attentive or helpful. I was just there for a 10,000-mile service appointment but I was treated like I was buying a new car. Service staff explained every element of the work to be done, charges and made sure my coupons & discounts were in the system. During the service they kept me apprised of the process and the timeline -- the work was fast and thorough and priced fairly ... and they washed & vacuumed my car to send me on my way.
Despite a large crowd when I arrived, car was promised to be serviced in 90 minutes and it was! Waited in the clean waiting room and enjoyed some fantastic coffee and my service rep. stayed in touch throughout the process, letting me know that my car was ready in 70 minutes or so and heading off for a wash. Car is clean and running great! So impressed to get this quality of service on a Saturday. I love my new Mazda :)
I had a great experience at the dealership from the moment I stepped in until I left. People were helpful and friendly it felt like I was speaking to a friend. And, I loved that I did not feel pressured to buy even though I was determined to leave with a new car, which I did! I would recommend this place to family and friends.
Great service by Craig. He made me feel special. I was there when you opened and was taken right away. He was able to return my car :30 minutes early. I was briefed on the Cx5 condition and told to keep an eye on brakes and tires. Thank you Criag for your kind briefing.
I've been coming to Star Mazda for over a decade and they have always been smart, friendly, efficient, and fast when it comes to servicing my vehicle. They've always tried to find me the best price for my service with any promotions that are available and they've even helped me with losing important items in Lyft rides that they book to get me home and back. Above and beyond! 5 stars for Star Mazda.
I saw the 2016 Mazda 3 in the street and I liked it so I contacted Patrick Howard Internet specialist at Mazda Santa Monica.Merely few days later, due to Patrick professional and quick excellent response, I was in the show room and went to test drive a few cars and on the same day decided on a model. Patrick made this whole experience a pleasure experience. An In and Out experience. Also Patrick took the time to get us the best deal and after he had made the sale took his time to explain the Car system and the bluetooth set up that he made for us for both our phone. Now that is perfect service. If you think buying a car is a dreading experience go see Patrick and he will quickly change your mind.
Our salesperson (Patrick) was very knowledgeable of the vehicles' specifications and was very attentive to our questions. As this was the first new car that we have purchased it was naturally a stressful undertaking. Patrick put us at ease with his personality and assured us that he had our best interests at heart. The finance manager (Diallo) was also very knowledgeable with regard to the available warranties, maintenance plans, etc. and made us comfortable with the financing process. Altogether a wonderful experience. I will gladly recommend Santa Monica Mazda to friends and family for their future vehicle purchases and will DEFINITELY be back for our next new car. Thank you Santa Monica Mazda!
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