My rating comes from Awesome customer service from the time I pulled in the service area until leaving very helpful and listen to my concerns . Very polite and courteous. It's not just about the salesman without superb customer service in your service department you would not have a repeat buyer .
The customer service at Mazda is the best!!! They
by Mazda fan from Regina Saskatchewan
December 13, 2018
Had a couple problems that Mazda fixed.overall it's been a really good experience. I will now be a long time customer with Mazda and will send people their way.
When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
The most fun to drive crossover I could find.
by JC from Walla Walla
December 9, 2018
I purchased this car over a year ago as a certified dealer demo. I had been driving Subarus and other SUV's. The Subarus have uncomfortable seats. The CX-9 has very comfortable seats, great driving dynamics. Plenty of power with the turbo and the most quiet car I have owned. It is also a beautiful design especially in Soul red.
Extremely happy with this dealership. This is the 3rd or 4th vehicle I have purchased from them and they make it easy and fast. Extremely helpful as well.
Most fun car I ever owned.
by Mistrzu from Massapequa NY
November 13, 2018
It is basically basic, simple transportation, yet so enjoyable to use. I am looking for reasons to drive this car. My other more expensive cars are jealous of it. True eye opener as the design and equipnent is all you need in a car. I surprised myself with the things I was able to haul in it. Japaneese Mini, not any step behind perfect design of VW Golf.
Its where I bought my certified preowned QX70 and they've taken care of me ever since. Go in, get maintenance done nice and quick, courteous staff, nice comfy couch to sit on while you watch the food network and munch on popcorn. What more could you want? The "don't get your stuff done at the dealership" stigma doesn't really apply here folks when the Joe Shmoe down the street charges the same rates.
Smoothest ride of any car I’ve owned.
by Jackmur3 from Hinsdale, IL
December 29, 2018
Such a smooth drive. I drive a ton for work and I love the luxurious inner cabin. Great Bose sound system too. Great navigation system and blue tooth compatibility allows me to use Waze easily. As a realtor that is very important.
Incredibly helpful and was able to bend the price that was comfortable enough for me. Very easy to talk to salesman that made the process of me buying a car very smooth and easy.
Sports Car in an SUV
by Fire Ball from MASON
January 9, 2019
I did quite a bit of test driving and reading about the various cars and suvs in the similar segment. I was impressed by how far Mazda has come along to design and built good looking cars, engines, chassis, etc. The CX-5 is a 2.4 L 4 cylinder developing 185 hp. The interior design and quality is up market. The exterior design is smooth and sporty. The engine for its size and power is very peppy and responsive. The suspensions are stiff enough to give you great handling and making you feel like a semi sports car on rails. The model i bought was a Grand Touring variant which has a sports mode and also a trip Tronic gear box. The trip tronic gear box is sensitive to your input of up shifting or down shifting but half a second slower from our input. The sports mode is wild and makes the car up shift and down shift based on our tune of driving. The sports mode and the Trip Tronic shifting combined is pretty responsive. The automatic gear is pretty smooth. I also found the road noise is reduced, no wind noise as the cabin is well sound proofed. The engine grunt can be heard inside when the engine is revving at a higher rpm. The overall comfort is good, little bumpy since the suspensions are stiff. The fuel consumption is not the highest in the class and gave about 23.5 miles per gallon. This is should be fact that the engine is towards more responsive and quick compared to a economy mode engine. The 19 inch wheels with 255 size tyres adds to the handling. Overall, I am happy with the car and would recommend to anyone looking for a family suv/cross over that is powerful, conformable and handles well.
I researched and found the low mileage Porsche Macan Turbo in the color and desired options. Only about 6 cars in the Southeast that met the desired specification. Great price- lower than some higher mileage Macan Turbos in the used car market. Fair value on my trade and easy buying experience.
Sexy and Reliable
by Roverland from Morganton,NC
November 28, 2018
Greatest non-luxury sedan out there. You’d think you stepped into an Audi on first glance. Rocket fast high compression engine, great handling, excellent safety features and creature comforts. Mazda has truly outdone themselves.
Came in to buy a car. Worked with Tristan and Mike.. seriously nice guys! Made the buying process enjoyable and fun! Then we left and realized hours later we left our garage door opener in our trade in. I emailed Mike to let him know I would swing by .. within minutes he replied that he had it and to drop in when I could. When I finally made it in neither Mike nor Tristan were there but another staff member knew exactly where it was etc. Talk about communication!! Great service and great guys! Oh and we love our new car!
The most comfortable/easy driving cars I've owned
by CAS1958 from Austin, Texas
December 31, 2018
This car has been one of the most comfortable and easy driving, road hugging cars I've owned. My wife is retiring and we no longer need two cars. If her car weren't nicer and more expensive, I would not be selling mine!
The Mazda CX-3 proved to be the best value for my daughter's first car. I did extensive research, and while this is a smaller SUV/crossover than some of the other SUV's I researched, it has amazing safety ratings (an IIHS top safety pick) and the gas mileage can't be beat (27 mpg city, 32 mpg highway). Since we were looking at used cars, we were able to get a significantly newer vehicle with far fewer miles on it than other smaller SUV's we were looking at while still being assured that our daughter would be safe when driving it.
Into our third week of ownership of our 2017 CX-5 and can't say enough good things about it. Lots of well designed, easy to use, features for solid, safe, driving, loads of "creature comforts." Filled first tank of gas after taking ownership and calculated around 30 MPG. I had a great sales person in Kaitlyn Crisp. She has a solid understanding of the car's features, was very helpful explaining many of the accessories - navigation, controls tailoring, phone connection. She was glad to describe the wealth of benefits of buying from Independence. Our second CX-5; we'd buy another!
I love my new Mazda3!
by Ponkee from Mesa, AZ
January 11, 2019
I love my new Mazda3 Sport, it really meets all that I want in a car. Small, efficient, comfortable, and reliable. The interior is beautiful. The safety features are great, with city safe breaking and blind spot monitoring. I wish I could have upgraded to a higher trim package to get the rest of the safety features, but unfortunately that would have required getting leather interior, which I do not want. I am very happy with the price I paid for this new vehicle, and the warranties offered by Mazda make me feel confident in my decision on the Mazda3.
I purchased my vehicle here 13 years ago and I am very happy with the service at this store. Bobby and Bill in the service department have been so helpful over the years and their attention to detail, their knowledge of my vehicle, and their trustworthiness is what keeps me coming back. I am not yet in the market for a new vehicle but when I am I will come back here. The only thing that I would say is a downside is that I do wish the service department waiting area was back closer to the actual service department. Everything else about the new building is fantastic.
by Aaddaam from Spokane
December 5, 2018
I think my Mazda 3 is one of the greatest cars I’ve own & I think I will stick with mazda for the rest of my life
I just bought my first new car from Vince Burt, Nicholas DeFelice and Jim Maus at Independence Mazda. They made the buying experience so easy and answered all my questions promptly. Great buying experience!
by Stephen18 from Camden
January 5, 2019
It is an amazing car. It has a lot of in it. Also it drives very nice and is not a gas hog. I love my car
Bought my son his first car took it home that week first week check engine light came on brought it to the dealership couldn't fix it had to bring to dodge fine went home two weeks later car died called Nissan told them i was told by the manager you get what you paid for so didn't want to help only willing to take care of the diagnosis and nothing more 3 weeks with the car bad customer service don't care about the customer only the money so watch out buying a used car from there they will screw you
Attractive and Fun to Drive
by Fun to Drive from Drive
January 12, 2019
I like cars that are attractive, fun to drive and affordable. This is the third new car I've owned in the last three years and I'm happy with the Mazda. I had a 2014 Honda Accord Sport, which was attractive and affordable, but not really fun. The mileage wasn't that great either for a four with a CVT.
I also purchased a new 2017 Buick Lacrosse Preferred. Beautiful, well-made and comfortable car and much sportier that I would have guessed. It also was exceptionally quick and got great highway mileage. I got 38 mpg on a 150 mile trip, which far exceeded the Accord. Unfortunately it was a bit big and a bit difficult to park.
I bought the new Mazda 6 Grand Touring a month ago. It has a beautiful interior, especially considering I didn't get the top trim. It's also quiet and deceptively quick with the 2.5 liter turbo. It's well-equipped with all the latest safety features and came standard with heated seats, LED headlamps that are auto-leveling, automatic high beams and automatic wipers. The handling is tight and responsive.
I dreaded looking for a car and dealing with sales. I started my car search on Consumer Reports, and used their TrueCar connection to hook up with with dealerships, Union County Kia being one of them. Treaor was the first sales person who left a voicemail introducing himself and if interested, to contact him for more information about the Niro. Trevor was low pressure and fabulous to deal with. Even other Union County Kia employees congratulated me on my purchase - very friendly staff. Upon delivery, Trevor spent 45 minutes going over every feature and ensuring I was comfortable with options before I left the dealership. Very satisfied with overall experience.
‘14 and ‘17...just keeps getting better!
by John De from San Antonio, Tx
January 6, 2019
I have the sport which is the bottom of the line but it is more car and style for the money compared to other choices in their same league. I absolutely love it!!! Sole Red ...complements all the time! Great on gas!
Phillip McSwain was my salesman.I called him after hearing commercial on the BOGO plan.He found me a better than ever deal and answered and returned all phone calls immediately. Even though a problem arose,which was of no control of Philip or myself, that could've ruined everything, Philip vowed to me he would get me an even better deal and he delivered 100 percent!!! Not only the best salesman I ever met,but someone I can call a friend!!!!
I love Serra Mazda & Barry Brown my salerperson
by Don the Zoom Zoom man from Columbiana, Al
January 6, 2019
Great value, performance & reliability. own 5 active Mazda's. Can't wait for 2019 Mazda3 to arrive. Mazda saves me money. High mileage or not, I feel my family members are in the best cars.
Mr. Frank Benitez was our sales associate and we told him that we did not want to do the back and forth sales dance that usually occurs at other dealerships. Mr. Benitez went to the sales manager only once and the deal was done. This was one of the fastest sales experiences for a new SUV. The finance department was fast, and explained everything well. I highly recommend Parks Chevrolet and Mr. Benitez when looking for a new vehicle.
by Mazda fan from Minneapolis
December 31, 2018
love this car. It handles much better in the snow than I thought it would. Good gas’s miliage. Love that the seats fold down flat for cargo
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