An AWD Mini Countryman was on the agenda. Spoke to Frank the week before and he guaranteed me they had two. When I entered the showroom, there it was: gorgeous, filled with the amenities I was looking for and the price range I had expected. All of the associates we dealt with were super friendly. I would highly recommend Mini of Tempe. Ask for Frank, he is very knowledgeable and will do his best to get a great deal for you.
I purchased a recently traded-in used Dodge Challenger at MINI of Tempe. Since my visit to the Valley was short, and the car was still undergoing dealership inspection, it required quite some coordination to get the car out of the shop, have it thoroughly driven and get the paperwork done in a timely fashion. I felt lucky to have Jason Oldenberg and the sales staff at MINI of Tempe assist me. I was able to test-drive the car multiple times, inspect the differential and transmission fluids in the service center, have an extra oil change, and even have a ride back to my newly purchased Challenger once I dropped off my rental car at PHX. I had been aware all along that I was a picky customer who had a lot of questions and who wanted to inspect every little detail of the vehicle he intended to buy. But Jason was there to answer all my questions. Chris from the finance office handled the paperwork efficiently and seamlessly. In sum, I felt welcomed, never pushed. I came away as a happy customer.
Thanks for a great shopping experience. My family and I were very pleased with the level of customer service and information provided to us. We would recommend this delay ship to our friends in the future!
The best car buying experience my husband and I have ever been through. Found a used Subaru, emailed and got an answer immediately. We drove 120 miles to come see car and look at buying. No haggling, no messing around-we got a great price and we were on our way home shortly after. Great service--Will recommend from this day forward!!
They were really nice...even though they sold the Truck I came to look at, they really made an effort to help me find something else I might like..they weren't overzealous or bored by me once my choice vehicle was gone.
I contacted LeSueur regarding a Toyota Tacoma. I received a response from Kyle and promptly replied with the information I requested. I met Kyle the next day and he was very nice and we felt very comfortable. I highly recommend LeSueur Car Company, the sales experience was excellent and no pressure. A refreshing atmosphere and Kyle was excellent to work with. Definitely give them a call, you won't be disappointed. Thanks!
I have not purchased a vehicle in 18 years and dreaded going to a dealership. My fears were soon set aside as I spoke with Bud Thomas, Sales Specialist at Bill Luke Tempe. Mr. Thomas's sales style is what I had hoped for in a salesperson...no pressure, truthful, and down to earth. He spent as much time as I needed to make my decision on the vehicle I was interested in. At no time did he display a desire to go do something else. Since I live 130 miles from the dealership, Mr Thomas delivered my vehicle to me. I have never had a transaction go as smooth as what I experienced with Bill Luke Tempe. If you are in the market for a new or used car, definitely seek out Bud Thomas. You wont be sorry!!!!
I recently paid a visit tomTempe Mini for service on my certified pre owned 2010 MINI S. with 40k miles. On my 1st oil change I found that the bolt securing the radiator overflow was broken, either by the previous owner or whomever changed the oil last. When I arrived the service advisor informed me of a campaign involving the installation of a turbo heat-shield and that my brake fluid required change. The service advisor told me he would have the tech look at the broken bolt, but he wasn't sure what the fix would be. Upon my return and inspection of the vehicle, I was not at all happy with how the damaged bolt was remedied. The service advisor told me that any other fix wouldn't be covered by warranty and unfortunately the remedy I was looking for would required much more than just replacing the bolt. he told me that with parts and labor the cost would near $1000!!! Needless to say I was not happy with a warranty good until late 2016. I expressed my unhappiness in an email and was contacted the following morning and advised of a meeting with the shop Forman. When I arrived, not only did I have the complete attention of the forman, but also the service manager. They were truly empathic and assured me I would be taken care of, and I was. I was immediately provided a loaner vehicle and 5 hours later my vehicle was repaired to my complete satisfaction! In addition, they noticed one of my windshield wipers was missing a portion of the shroud which they replaced for free. I sing your praises! I truly appreciate the Shop Forman and the Service Manager, they went out of there way to value their customer. Thank You
Recently my wife had to bring her car in for service and was greeted by Doug O Donnell our service advisor he is extremely courteous and professional and explained what was to be done on our car. While waiting we were greeted by Earl Miller the service manager who checked that everything was going ok and updated us on the progress of our repair as did Doug .After the car repair was done we were informed by Rob Jones who is the service technican who did the work on our vehicle and explained all was good to go and what he did.Before leaving I went to the parts dept to buy my wife a gift mini related and was helped by Fernando Diaz the parts coordinator who is very knowledgeable and friendly and got the correct item I wanted.This dealership is very accommodating and go far above to help there customers and make sure you are treated like a part of there family.
Bought a used truck at Mini of Tempe. The whole process was the best buying experience I have had buying a vehicle. The people were friendly and they genuinely cared about my experience. They wanted to make sure I was completely satisfied with my Ford Ranger. I never thought I could find such a great used truck at a Mini Dealer.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Quality dealership with all the amenities. Service personnel were helpful and eager to make my visit short and sweet. I was able to use a great loner car when my Mini’s service would take extra time to finish. Much appreciated!
I love a new car, but hate the buying experience.....usually! But I bought my first MINI in 2003 and just traded it in for a 2018. Buying a car at MINI is not your USUAL buying experience. There were no games and no gimmicks for starters. Dana Halligan was our salesperson and she was incredible. I never for a moment felt pressured. She was very informative and helped me obtain the best financing. Even after the sale I have called her with operating questions and she couldn't be more accommodating. If you want an awesome, fun car to drive and a buying experience that shows respect head to MINI NORTH SCOTTSDALE and ask for Dana!!!
I first met Dana over the phone when I decided to actually begin the process to lease a new Mini. I had been a very satisfied Mini owner for 13 years and was still in my 2004 Mini at 167,000 miles. Dana was extremely helpful via phone and email and I was almost positive of my choice before I left my home in Tucson to finally lease my car. I have always liked the Mini dealerships for their cleanliness, fun colors and friendly personnel. As soon as I drove up I could see my car and knew that was the one for me. Dana was extremely friendly and helpful throughout the long paperwork process and has been in touch quite frequently offering help and reminding me that I can call on her for any questions I may have. So far I love my new Mini and am slowly plowing through the manual to find out a manner of things.
I had an issue with a part I bought from Mini. They warranty their parts for 24 months and mine failed after 25 months. They did right by me with no hassles! Sean the Service Manager was sympathetic and incredibly helpful. I have always gotten great service there. The facilities are very comfortable and they provide nice loaner cars. I hear horror stories about so many dealerships. It's nice to be able to write a glowing review of one!
I don't have much to report either way; good or bad. Frankly, I'm not very observant or critical of any service provided by any vendor I do buiness with until a problem persists that can't or won't be resolved.
Mini of N. Scottsdale has met any problem my car has had with good faith and within a reasonable timeframe. I could point to the transmission replacement after only owning my Mini for a few weeks as case in point where it could have made my Mini experience an "uh oh, here we go!" situation. The problem did take a longer than expected timeframe, however, Mini kept me updated as to the cause which made sense and provided a very nice loaner vehicle that made the extended repair time of little or no inconvenience. When the car was ready it really was ready as no problems persisted and the car has been all that I could have expected and more. Best car I have ever owned, and will likely remain that way for many many Minis and years to come.
Can't think of a car I'd rather own or a dealership with which to do business.
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