I’ve never been in a BMW dealership before and was very pleasantly surprised. Seems to me the sales people are a “ cut or two” above the typical car salesman. I worked with Eric and Art on a purchase of a used vehicle. No pressure, not pushy, and no BS. We agreed on terms and price and my wife and I left as very happy customers.
After 2 years of service at Brunswick Auto Mart it was time to replace our 2012 Toy Sienna. I was guided through the process by Dominic Diliberto. He made the time available for me prior to the official opening of the sales department and met with me again for test drives. We bought a 2018 Toy Sienna XLE. He made sure the car was ready to go and had been prepped to our expectations. The deal was signed and delivered by Teri Mateo the Sales Manager. We received a great offer for our trade and were shown several ways to finance the deal. She is one of the best informed Sales Managers I've dealt with in 50 years of buying cars. Brunswick Auto Mart is a top notch auto dealership! Looking forward to working with Rich in service for the life of this new car.
Matt did what he said he would do. What else can one want.
by hopple2matt from DealerRater.com
December 3, 2018
Great experience. Matt was knowledgeable on what was needed for my repair, and assisted with an additional safety hazard I was unaware of. He told me what the repair would cos and the approximate time it would take to repair it. Both were as he said.
I walked in the door, was greeted, treated like a friend and family. I was shown the same computer screen that they were looking at. They aren't afraid of competition from bigger revivals. They did everything in their power to get a lower payment for me. They've won me over.
With out getting into too much detail, I simply wanted to acknowledge Scott who runs the service department. I was having an issue with a CD player I had bought the year before and was initially told I needed to buy a new one. Scott jumped in and was able to get the CD player fixed for much less than my original option of buying a new one. This act of kindness and dedication to his customers was very much appreciated by me. Having an employee who looks out for the customer and cares about their experience is a huge asset. Thank you Scott.
Really friendly experienced staff with a great attitude.Caring people.Concerned for the customer.The service is excellent, you always know what you are paying for, would highly recommend to others.More than happy to continue servicing and/ or repairing current and future VW vehicles
I have gotten multiple oil changes here, spark plugs, brakes & pads, and transmission fluid over the years. Bill the service manager always helps me out and answers all my questions. These guys do amazing work, always have service specials going on, and always go the extra mile (Noticed they put some touch up paint inside the door on a spot that was an eye sore before)! At my previous job they would pick my car up and have it dropped back off before my shift ended, can’t say enough good things about Streetsboro VW!
I have been using VW Streetsboro to service my cars for a couple years now. I recommend them highly!Everyone is kind and very knowledgeable. They always take great care of me and all my vehicles needs.They still focus on quality and customer service. Extra shout out to Bill H , Missy L and Mike B with Service Dept for taking the extra time out to answer all my questions and explain everything I needed to know. Friendly , honest and great full service at a great price. Great experience!
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