Fantastic Experience, excellent people and service
by Noreen from Weymouth, MA
June 5, 2018
Two things I hate most is shopping for a new car and phone. Coastal Nissan made the car shopping very pleasant. Lance and Tommy, took the time to go over the car I was purchasing in great detail. Sean in financial was efficient, friendly and helpful. George in the service department was also very friendly and accommodating. What a fantastic team.
I will definitely go back to Coastal when we need a new car. I love my 2017 Rogue.
The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
It was a pleasure working with Deb Miller. She's the poster child for excellent customer service. She was genuinely friendly, informative, and professional. Probably would not have purchased the Nissan Rogue without her guidance, Thanks Deb, Tom R
I've purchased 4 vehicles from Sullivan Brothers in Kingston. The first was used and still ran great. The following 3 vehicles were new and were very dependable. The salesman was good about walking through new features and was very informative in general. Financing, insurance, and registration are handled quickly and with no waiting on my part Another aspect of Sullivan Brothers is the service. I kind of beat up on the 2nd new vehicle I had purchased due to long distances over rough roads. When I needed a repair, the process was painless. The service people are well mannered and informative. They provided me with different options and let me know right off when the charge was covered by my warranty. Service is really responsive concerning general maintenance and my time waiting tends to be minimal. I sometimes use the free shuttle service so I can often go to my job and return at the end of the day without missing work.
Very experienced sales staff. Comfortable show room. Didn't know what I was looking for but they were very patient with me. Would definitely recommend them if your looking for a good deal on a new vehicle. James Hudson thank you very much for your help. Excellent salesman!!!
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
After driving RAV4's for years I rented a Rogue and fell in love. One call, a quick meeting and a hot chocolate later and I had the car of my dreams. Thanks Kathy, Rick and Dennis for the great service!
Alex assisted me with my new lease and listened to my needs. No haggling, no back and forth - walked away happy because of Alex and my new Nissan Rouge. Alex is very informative and knows his products - if a question was asked that he was not sure of, he hesitated and went to speak with someone in order to find the answer for me
Great Dealership! Very Positive "no pressure" experience.
by SB from DealerRater.com
November 1, 2018
I would definitely recommend checking out Colonial Nissan. We had a great experience. I have a friend who has got her last several cars from Colonial. Since she has said they were good to deal with we checked them out. We were greeted by Wilmer Lopez. He is very friendly and knowledgeable. The car was for my Parents. My sister and I accompanied them to help make sure they came away happy. Wilmer was really great. He was very accommodating, showed us several vehicles. It took us a little time as we had several needs that required some customization to the car. Running boards had to be installed to facilitate easier entry. Through it all Wilmer was very patient and took great pains to make sure my Parents had a car that worked for them and accommodated their needs. As a Son it really meant a lot to me that Wilmer really extended himself in such a personal way to help my parents feel as comfortable as they could with their decision. Many Thanks Wilmer. Also We had several opportunities to deal with the service dept. for some minor routine issues. Jim Islami introduced himself as well as Johanna Morales. Both very friendly and helped schedule us very quickly. Tim Hill has helped on a few occasions was took the time to help explain some tings to me. Overall seems to be a very Customer Service oriented place to look for your next vehicle....
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
We were in and out in a very timely manor. In the past have been in dealerships for hours . They respect my time as being important.
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