A great experience, friendly and courteous salesman. Took the time to show us all about the new vehicle. Back seat has some of the packing still glued on, but we have been promised it will get taken care of by their detail guy.
AntJuane Peanut Baul and James Hendrix worked with me and provided a fair deal for both myself and the Dealership. Peanut went far beyond the expectations to make sure that I was pleased with the total process.
Buying our new vehicle was completely our decision. We never felt pressured by any employee. The process was quick and simple. The entire staff, from first contact to last, was very helpful in helping us find the exact vehicle we wanted and explain all the details along the way. They all carefully listened to our needs and succeeded in helping us find the best deal possible. We will definitely be back when we need to buy our next vehicle!
I just recently bought a new to my family 2015 Chevy Silverado from Calli; she was great to get us a wonderful deal! It first started due to our 2007 Chevy Tahoe that was put in their Service department due to some much needed maintenance. Brandon the Service Advisor was very helpful and went above and beyond any requests or conserns that my wife and I had. Whenever we decided to trade in the Tahoe we expected it to be a lengthy process however it was not it was a very quick process with very notible communication from all departments from the service department all the way to the financial department. My wife and I had our 19 month old son in the new car showroom with all the new Camaros and Corvettes! He was walking around the showroom looking at the new performance vehicles and wow what a site! Buying from Mark Allen Chevrolet was it a great experience! This dealership is very family friendly! I would highly recommend it! Not only did I receive a great experience buying the truck but whenever I went to pick up the truck with my father-in-law we met the owner (Mark) personally it???s nice to have an owner that is on site.
Aaron greated us with a smile and hand shake. He showed us a Chevy cruise that was very nice low miles, reasonable in price. When we asked him to look at something a little bigger no hesitation. Aaron gave my husband and I many opportunities to speak alone. We purchased the Ford Explorer. So far very satisfied with the vehicle and experience at Mark Alen Chevrolet. Thank you Aaron
My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
Always friendly prompt help. Clean and pleasant and well informed. The guys give good updates in simple language and are honest about things that can be delayed versus more pressing things to be done. Also came back then next month for an axle seal issue repair.
I'm now on my 3rd vehicle thanks to Paul!! I couldn't be happier! You have helped me work my way up to getting the most for my money and my absolute dream truck! Thank you Paul for helping me build my credit and get the most amazing truck ever!!
This was by far the BEST experience we have had purchasing a car. Ther was very little back and forth and was completely painless. We only had to come to the dealership to pick up our truck and only there for a short time. We will for sure be back to purchase our future vehicles here. Our salesman was exceptional and caring!!!!!!!!!!
My 2009 Sonata started making a horrendous noise on my drive to work yesterday evening. I called to schedule service. Even though it was after service hours, someone was able to set an appointment for first thing this morning. Sadly, the repair would be more than the car is worth???Ray did what he could to help me out, but it was more than I was willing to spend for repairs. He connected me with Brandon, who took into consideration my buying parameters and patiently showed me car after car, trying to meet my needs. I now own a beautiful 2018 Elantra. (Did I mention how patient he was?) Thanks, guys!
I bought a 2016 Jeep Rubicon hard rock from another dealership in Oklahoma this past May. This dealership where I got it, never mentioned the multiple things wrong with it. I inherited many faulty problems with the engine and fuel system that I was unaware of. I took it to Melton for multiple repairs and worked with John in the service department. Best choice I ever made taking it there. John was just excellent to work with, very knowledgeable and responsive to all my questions. Today I picked it up and runs like brand new. I couldn???t be happier. I deeply thank John for being honest and his patience plus expertise in explaining all the parts, work and time it was going to take to get everything right. I tell you, I???m bonded to Melton service and the staff couldn???t be more helpful and friendly. Melton service is the only place we will go now to service our vehicles. I highly recommend Melton service, they are A+ top notch period. I???d say take your vehicle there even if you live far away from Claremore......I know everyone would agree wi this post. Thank you John Gifford!
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