Bought on the return visit due to a wonderful sales team.
November 5, 2018
We started our search for a new Subaru by visiting our originally preferred dealership, which was not Premiere Subaru Watertown, because we bought our 2001 Outback there 15 fifteen years ago. We were familiar with that dealership, their new easy to access location, and, most importantly to me, the service department. We visited that dealership 3 times test driving the Impreza, Crosstrek, and Forester, before getting serious about making a purchase. Then we visited Premiere Subaru Watertown. We met Bob. who introduced us to AJ, who would be our sales consultant. We went for a test drive with AJ who explained the features in the Forester Premium model, which to our surprise has an unexpected amount of features that doesn't come across in the brochure, especially in the multi-function screen. His knowledge of the vehicle impressed us and will factor alot in us choosing Premiere. After the test drive, Jeff I., the sales manager, gave us a price that, unfortunately, didn't wow us. Also, the vehicles in stock weren't a great match in terms of options/accessories and not in the color that my wife liked (it's one thing to see the color as a small color sample in a brochure and then that same color on an actual car ). Plus, it was our first pricing and we had to hit another dealership to compare. We visited the other dealership again without luck due to lack of vehicles with the desired color. But we got a price if one was in stock. While checking out Premiere's inventory on their website, I noticed that they had the Forester Premium model in quartz blue in stock with some of the options/accessories we wanted. So, we visited Premiere that Saturday. AJ was busy with another customer, but he greeted us and remembered us ( it's been 3 weeks since our first visit ), and we waited a bit for him to finish up. We were offered coffee/tea/water while we waited by a few staff members. We met Franco who priced out the Forester for us with the additional options/accessories we wanted. The price was fair and, given AJ's knowledge and helpfulness during the test drive on the previous visit, we bought. We took delivery a few days later. We met AJ to start the process. Kevin handled the financials. And finally, Eric, the Subaru product specialist. He gave us a tour of the Forester we bought. He went through all of the controls and features, the buttons and knobs. AJ impressed us during the test drive with his detailed knowledge of the Forester, but Eric was a human version of the owner's manual, in a nice and friendly way. It was an unexpected but nice service to be shown in detail how to use your new car beyond the radio. Overall, it was a great experience working with the sales team at Premiere. We didn't get a chance to visit them we we bought our 2001 Outback fifteen years ago. We're happy we did this time. Other notes: Premiere offered various dealer services such as fabric protection, extended warranties, and the like, but there wasn't pressure to purchase them. They offered. We declined. That made it a more pleasant purchase and another reason to recommend Premiere.