Stopped in to look at a used vehicle and had the pleasure of talking with Eric Roy. Great salesman that was respectful and honest and took the time to work with my family and I.
Could have better seats
by cdmobley1 from Sneedville, Tn
October 7, 2018
The fake leather seats are absolutely uncomfortable. And how is it that a SUV doesn't have dual climate control or rear seat control? It also doesn't have automatic headlights but does have heated wipers. Its 4 wheel capabilities are out of this world though. Still wish it had a V8 and a better transmission.
My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
Forever a Toyota girl
by Emillman from Allll over the US!
January 28, 2019
Spacious, lots of room for all my stuff, comfortable, safe, and it's Toyota so I know it will live forever... What's not to love? The design is both sleek and functional. This is my second 4Runner!
Very professional.and good at providing the service you would expect from a dealership. Would send other people to this dealership also.
My 2018 4 Runner is everything I wanted in a SUV.
by Sunny from Smyrna, TN
January 19, 2019
A previously drove a Ford Explorer and bought a new 4 Runner. The exterior is beautiful but also sporty. The interior is perfect for me and my 2 dogs. We’ve gone on a few road trips and couldn’t be happier with our new SUV.
Our salesman, Sean Connelly, and our finance man, Grant Geer, were great! There were no high-pressure sales techniques or "arm-twisting" with either of them. They were engaging, professional and just the perfect people to get us into a new car.They were willing to wait for us to decide what we needed to do without bothering us with phone calls or texting pressure. I would highly recommend both of these men to anyone purchasing a Toyota. JIm Norton Toyota is THE place to go for your new car!
Nice Ride, smooth shifts, and comfortable seating
by Ray from Roseland, Va
January 19, 2019
4Runner has all the room needed for two adults and two car seats. Safe dependable vehicle for our family. Very comfortable interior, and provides a nice ride. Also provides ample cargo space.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
by Longbow from Low Country SC
October 21, 2018
This is my 2nd 4Runner. The first was a 2002. The new generation is much bigger, as big inside as a current-generation Tahoe. Muscular exterior is very attractive. Interior is comfortable and well-appointed. I am not sure about the sliding tray in back -- it uses up some cargo space. Would have preferred a flat floor. Otherwise it's all good. Having AC as well as DC outlets is nice. Acceleration and mpg are fine. Works well as daily driver, towing boat and hunting. Much as I liked my '02, this one was an easy choice.
This dealership actually made the car buying process enjoyable! I???ve been to several different places, including another Toyota dealership, but none had the customer service of Jim Norton. They gave me respect without pressuring me into any deal. I left feeling good about the purchase.
Very Reliable Truck
by NCThePlaceToBe from Charlotte, NC
January 17, 2019
The car meets all of my needs. Very sturdy and holds its value extremely well. Its like the feel of having a truck but the luxury of an SUV.
In less than 24 hours I have the car that I wanted and it was an absolute joy working with Adam Buckmaster - in the business office!! He got me a really good interest rate on the loan & the paperwork was a breeze. My salesman was Brad Mincer- I could not have had a better representative of Jim Norton Toyota. Everyone I had contact with genuinely care and want their customers happy. The car I traded in I purchased at Jim Norton Toyota- so they must be doing something right.
there is a reason these have a cult following
by RickRunner from CASA GRANDE
December 27, 2018
the 4Runner is an excellent vehicle, whether you're taking it on off road trails in Sedona or just simply running to the grocery store, this SUV is capable of it all. When purchasing a 4Runner you can rest assured that in the legendary reliability of Toyota and that these vehicles are built to last you hundreds of thousands of miles. the styling is rugged yet classy and i feel it truly has a timeless look that will never go out of style. When I get behind the wheel of my 4Runner i am comfortable with the ride and peace of mind that it can tackle anything I am planning on doing or going.
Took my car in for an oil change, recall maintenance & minor repairs. From making the appointment to picking it up after the work was finished, the service was excellent.
Best car I've owned
by Bedwards from Alexandria, VA
November 12, 2018
It is a great vehicle! I never had any issues with it other than maybe the setup of the cup holders in the front. The third row option and tow package are AMAZING! I loved the handling, and the features with the on board navigation and Bluetooth. Definitely loved the premium sound package too! Very spacious and I could fit my whole family in it. EXCELLENT gas mileage! I would frequently take trips from VA to CT (about 350 miles) and could do it with one tank of gas! Best SUV EVER!!!!
Excellent service! Excellent inventory! Excellent place to b
by Codyrosenquist87 from DealerRater.com
November 27, 2018
Everything about our buying experience at Jim Nortons was excellent. After a volley of texts back and forth a few days prior to going in between Brandon and myself my family and I popped in on black friday to take a look at a rav4 for my wife. Honestly it was more for a test drive than anything else because we still weren't sure what vehicle she wanted but if we found "THE ONE" we were ready to play. When we came in first thing in the morning they were already pretty busy but that did not stop them from being readily available for us. At this point we met Mr.Friday, I told him from the get exactly what I wanted, what I wanted to spend etc. And he got straight to work for us. He found the exact car we wanted, in the price range we were willing to spend and made it happen. Instead of being like previous car dealer experiences I've had at other places trying to shove a vehicle down your throat that you dont particularly want in a price range that isn't in the budget he waved the magic wand and put this rav4 in our driveway. I highly recommend this dealership, they have a vast inventory, knowledgable and friendly staff (especially Mr.Friday), a large volume of lenders for just about any credit situation, and pressure free environment that gives you room to make your own decision. We will more than likely be life long customers. Go down to Jim Nortons and get you a new car they will make it happen! See my guy Friday!
Top of the pack for SUVs
by Ron from Santa Ana, Ca
November 5, 2018
I bought this newer 4Runner, spending the additional money after finding that they retain their value so well that it was hard to save much money getting an older one.
What I love about My 2015 Toyota 4 Runner Limited- Beautiful exterior and interior, excellent ride, unsurpassed performance and reliability.
Loaded features. Handles well year round. Very acceptable MPG for V6 engine truck.
Extremely happy with purchase!
BMW appeals to that special buyer. They cost more but you get certain qualities such a driving dynamics, build quality not seen in others. If you like to drive and appreciate things put well together-go see J.D. Jason and the team at BMW Tulsa. They work fairly, quickly and make the entire process pleasant.
One of the last to offer free maintenance for 3 years plus a nice loaner car or pick up at your office for service. Anyhow, check them out.
I rated repairs excellent for the awesome service department thru the years!
Best looking suv
by Voodooblu from Fort Worth , tx
December 20, 2018
I think it’s a great suv. A little outdated interior but still nice. The headlights, radio, dash should be updated. No apple car play just entune.
My husband and I went to Ferguson’s to look for a late model used pickup recently on a Saturday afternoon. We we able to shop by ourselves without being bombarded by salesmen. At the right time Tim Flusche came out and asked if he could help. He gave us prices on the trucks we were interested in. My husband selected his truck and Tim got the paperwork done quickly and we were on the road. There was no pressure to buy and that’s how we like to shop.
Toyota 4 runner
by 4 runner from Rochester ny
January 27, 2019
I like how it drives similar to a truck it's great can't wait to get mine I totally recommend this Toyota 4 runner limited very stylish
Jordan Savage was very big help. I new what I was looking for in a Subaru and he was very patient and helpful. I received calls from him thru out the day to make sure my new Subaru was ready with everything shiny and pretty when I got there. Thank you Jordan!!
I'm in love! Meets all my Wants and Needs
by skper609 from Chesapeake, VA
November 29, 2018
I'm so happy I decided to purchase the 2016 Limited Toyota 4Runner. I was looking for an SUV that sat higher up, offered more cargo storage and all the bells and whistles that my luxury small SUV offered. The 4Runner has all of the above! I feel so much safer on the road and can't wait for the family road trips, because we actually have room for all our stuff! I plan to drive this car until it dies.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
by JL4RunnerFan from McLean, VA
August 26, 2018
Love the new (to me) 4Runner! Got this one certified pre-owned. Great handling, awesome space, top notch fit and finish. Loving this ride! Previously had a 1996 4Runner and kept it until 2013 when we needed something a little bigger...have missed it ever since! Now got my 4Runner back, and it's just the right size. Plus I know it is going to last - I've seen my old 4Runner still out and about!
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