Service Department Alexandria Toyota is Excellent!
by Pat Robinson from Alexandria VA
November 6, 2018
4.5 (55 reviews)
I consistently get exceptional customer service from everyone at Alexandria Toyota's service department. Their caring and professional attitudse makes it a pleasure to take my car in for maintenance. My service point of contact is Mr. Jerry Gerdes and he is absolutely excellent!!! Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota.
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Pat R
2019 Toyota Camry LE Review
Just purchased and it's going to be fun!
by ncanada from Lake Park, FL
May 3, 2019
5
Really liked the style, the interior room, the panoramic sunroof, 360* camera, all the great safety feathers. We got the XSE for a sportier look.
If you own a car (found out they work on more than just Mini) Daniel Rodriquez and Frank Rivera are the men to know. From the first call to set up an appointment to the service on my car being completed, these guys are GREAT. I was treated like a valued customer, kept informed on the progress of my service, given a nice loaner car, and educated on options my car has that I wasn't using. My car was returned to me clean as a whistle.
Even the cashier (Clarice?) made my visit pleasant by her kind encouragement to "MAKE it a nice day!" The valet (Kwasi?) greeted me with a smile and took time to converse with me for a few minutes.
My experience here has been great and I have no reason to believe that future visits will be any less than the same.
2013 Toyota Camry SE Review
I owned
May 15, 2019
5
It’s 2013 Toyota Camry Very clean, nice and well maintained
It’s SE Sport edition witches the top of the line for its model
Push to Start
Keyless Entry
Fully loaded
Leather Seats
Premium Sound
Moon roof
Heat/Cool Seats
Navigation
Bluetooth Audio
Nothing but great things to say about my experience buying from this dealership. Michael Davis and Julius Green helped me and were both very helpful, professional and honest. I highly recommend working with either of them. They sold me a GREAT vehicle at a GREAT price and were very up front about the price. Highly recommended dealership. My advice to Passport Toyota: Keep being up front about price and emailing out a price quote so potential customers have an actual price on paper to look at. Seeing that price quote on paper and the discount that you were offering me without any haggling (and before I even visited your dealership) is what brought me to you after visiting another dealer. I used your quote to gauge how up front other dealers were and how willing they were to be honest about giving me a good price. The other dealership that I visited was not up front with me on the price and tried to use pushy sales techniques, so I didn't buy from them. They wouldn't even talk price with me until they thought I was in love with a car they had on their lot. I am so glad I went to Passport Toyota, and that initial emailed quote is what got me in the door. Once I was at the dealership, how Michael Davis and Julius Green treated my wife and I is what kept us there. It has been three weeks since I bought my vehicle from them and my wife and I are still extremely happy that we bought the vehicle we bought from Passport Toyota and no other dealers. They are a highly recommended dealer!
2019 Toyota Camry LE Review
It’s a great car I wouldn’t trad it for anything
by Susie from Chatsworth ga
May 4, 2019
5
I love it it’s a wonder car it drives so good and the the seller Roger Thompson was a wonderful person he showed me about the car
Thought it was a much better vehicle but I was wro
by Mike from Lafayette,La.
May 7, 2019
5
To much throttle lag. 2014 Hyundai Sonata Turbo that my wife was driving will smoke this new xse 2019 Camry. Less than 600 miles on it and already considering trading it in. Not happy with Toyota right now.
The car is overpriced and built with cheap materials. I bought it because of reputation and gas mileage. Well the gas milage is poor. Averaging 16 miles a gallon. Now I am stuck with a car that I am very disappointed in.
Charles Haddon greeted us and made the whole buying experience one of the best I've had. Love the fact I didn't get the full court press from the prototypical car salesman. Charles was very professional and gave me his undivided attention with any questions I had. Never applied any undo pressure and let me take my time making a decision. Once we decided to buy the car, David Jennings made the out processing very painless and extremely fast. Would highly recommend!
2019 Toyota Camry LE Review
Nicest car I have ever owned
by Smart Buyer from Dublin,Ga
May 14, 2019
5
This car has been a blessing to me and my family so far. I will be returning to buy my second car. Go see him at Butler Toyota.
Have only owned it for a few days. Bought it because of the reliability of our older Camry. I love it so far. Quiet, comfortable ride over the roads to work (35 miles over two lane roads one way).
Over the years we have owned about 15 cars... Although this was our first Toyota purchase we were treated as though we had already bought 15 vehicles from THIS store. We dealt primarily with Anthony. We were offered drinks and greeted by multiple employees who made sure everything was going smoothly. The staff was younger than we expected but we felt comfortable throughout the whole process. We joked with each other at times as it felt like we were buying a Lexus instead! Impressive atmosphere for a car dealership, will happily refer friends and family to this location.
GM I'm giving a good review for Leon Scott sales Rep. He has been awsome and has answered all of my questions and was so concerned about my well being of having a new or used car fir my family. Mr. Scott is very respectable and concerned about his clients. Thank u for hiring him. Carolyn Hancock.
The customer service at Toyota of Bowie is unbelievably amazing. The management and sales staff CARE about you! Especially when there is a salesman like FAYYAZ KHAN. He work with you to ensure you are able to get a car that is safe, reliable, and within your budget!
My son & i spent a great deal of time (about 4 hours haha) & Couldn't be happier with the purchase, A 2019 Black Camry XSE with a Perfect combination of Red Interior.
I love this place and they will always have my business.
I have written a review previously expressing my appreciation to my salesperson Idris! I want to now express my appreciation to his Sales Manager Donnell Denney! Idris was not in and I was directed to Mr. Denney. He was professional and extremely courteous in answering my questions!
KUDO's to Lustine for hiring such competent and considerate employees!
I recently purchased a new Toyota Highlander 2018 from Toyota of Bowie, and my sales consultant was Fayyaz khan. He was superb. Professional in all manner, knowledgeable of his product and excellent to work with. Fayyaz is easy to work with, understands the informed purchaser mindset, and is ready to support the sale in every way possible. He was with me till 1:30am to provide me all the services that was possible for him. He is simply the best! KHAN made my purchasing experience the best I have had in the new car market. Kudos to FAYYAZ and the entire Bowie team. Well done!
2018 Toyota Camry SE Review
Cant go wrong with a Toyota
by Theupsguy from Riverside Calif
May 11, 2019
5
This is my fourth Toyota, my first Corolla has over 400k miles and my son still drives it, this 2018 Camry rides nice and has a lot of pep for a 4 cylinder. I don't think you can beat it for the price
Love my salesman Harold Bastillo. He is top rated! Love him! I ALWAYS go to TOB and Harold. We have purchased several cars from him. He is honest and accommodating. I have sent many friends to him. You won't go wrong with TOB or Harold Bastillo.
2019 Toyota Camry SE Review
I love the car more as I drive it.
by CarMike from Indianapolis
May 1, 2019
5
Great car to drive, comfortable and very nimble to drive. Good exceleration and great gas millage. Lots of horse power from a 4 cylinder engine. Interior is made of good quality materials and has a fairly good size trunk.
Joe was amazing. The process was extremely easy and straightforward. Quick,polite, and very professional. I will definitely let all my friends know about the buying experience I had there.
Tom in service helped put it all together quickly and efficiently and helped to coordinate all the details while I was out of town on Business travel for a few days. Great job, Tom!
2011 Toyota Camry XLE Review
Very clean, comfortable car. Rides nice, good cond
by a j lamoureux from ROCKY POINT, NY
April 30, 2019
5
Nice car; good condition. Rides nice. Low mileage for a 2011 auto. Comfortable and quiet. Good looking too, with very few cosmetic defects. Very quiet on local roads that are in poor condition.
Not only just me my whole family has Toyota...They are the most reliable and never gives us any problems...I’m looking to purchase and 4Runner in the future...off course another Toyata..
This is the most reliable sedan. I drove this car and Lexus ES 350 for 5 years without any mechanical issue. It does not command respect in terms of appearance but it is solidly reliable.
I came upon Fitzgerald last week by accident and I am glad that I did. I met wonderful salesman named Paul Cohen. He is friendly, knowledgeable and was very patient with me as I tried various cars. Paul was a great and could tell me anything I needed to know about my new car and even my rental. He even stayed late for me as I work until 6 or 6:30 pm. Paul helped me find a car that was perfect for me and is willing to help me if I have problems down the road.
I definitely recommend having Paul Cohen as your salesman, especially if you are a woman. He is not sexist or aggressive.I can't say enough good this about him. Paul helped me get a great deal on my car. It is more important to him that the customer be happy with their new car. He even cleaned my car while I was doing the financing and helped me deal with my rental car after I bought the car. He emailed me to say "Stop by any time and I should be able to answer any questions."
If you are trying to find this store, it is within a very short from the exit ramp from 270N's Middle Brook West Exit. You turn right about half a block after the ramp before you get to Warring Station (there is a right turn lane) and drive up a hill. Fitzgerald is the first dealership on the right. I I say this because I almost missed it a few times while test driving the cars. I saw plenty of different cars in their lot. They have handy man specials and cars that are old but in great condition. If you are a mechanic, there are some good deals up there.
2019 Toyota Camry Review
Great Vehicle. Good GAS Millage
by Smart Hopper from Dublin Ga
May 7, 2019
5
This car met all my requirements. My family is so happy with my decision today. Im Glad that I met Troy Stephens Sr, And I recommend him to all my friends and family.
1. Staff at door was there and immediately got to my car, getting the information and pointing me to the available check in desk.
2. The check in was quick and accurate, without having to go through seventeen different forms or computer screens to find my appointment.
3. Waiting area was clean, light, and had room to relax and/or work. No elbow jamming in uncomfortable chairs. The staff also made sure I needed shuttle service when I went to get a drink.
4. Service was prompt and efficient.
5. Check out was done quickly and in a nice manner. Had a nice conversation, including the largest amount someone paid in cash.
6. Car was in the spot stated, with the seat in the correct position.
Easy to make reseervation, VA inspection fee included, low cost 25K milage check (probably just an oil change . . . ) and a very short wait, fastest in and out I have experienced!
2019 Toyota Camry LE Review
Camry 2019
by Jen from Newnan, GA
May 9, 2019
5
I haven't had it long, but so far I love it!! It rides smooth, looks good, the seating is comfortable.
The only recommendation I would have would be a little more space in the front, it only has room for the driver to put a phone maybe add a cubby/tray like in the highlander so the passenger has somewhere to put a phone, or glasses.
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