I am a patient person, but almost a year after I purchased my VW, my patience is gone. I am still waiting on Frank Rowley to fulfill his promise of switching my spare tire to a full size. As I have always had full size tire spares, and that was a condition of my purchase. Frank has made every excuse, but ultimately has completely failed to fulfill his promise. The latest excuse is that a full size will not fit my spare storage, but he would continue to look for one for me. Really? No one knew that a year ago? And if it will not fit, why continue to search? My recommendation for purchasing a car from Frank Rowley is get absolutely everything in writing. That was my mistake. I wish I could take back the glowing review I wrote in January 2018 when I actually trusted Frank.
I came in to get a regular maintenance check on my car and my friend Fabio was very professional and extremely helpful in answering any concerns I may have had. He really gives outstanding customer service and I can truly say people like him make me a proud customer of Auto Nation. Thank you so much for putting your customer needs first and just being there.
I had such a great experience buying my car with Victor Lopez.
His personality was so friendly, he was very helpful and was hands on to help finish our deal. He definitely went above and beyond to please us with the sale of the car.
Thank you again Victor, we really appreciate you.
Joe was an amazing car sales man. He was true to what he said and if he didn’t know the answer he found it out for you. Every time I called Hertz Joe would answer it was like he was running the place. Anytime I went to the dealership Joe was out in the heat showing a customer a car. He is just so great. When we went inside the other car sales men were just sitting around eating or chitchatting. Joe was an amazing experience just in himself I have never felt so confident in buying a car and not feeling preassured or stressed. I’m sending all my friends to hertz but not for just hertz but to speak with Joe because he is truly amazing.
bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz and Sigrid Neu did a great job and where very helpful. also dealt with Leo and some finance people all where great thank you!
It was a simple purchase transaction and Eric (the Sales Rep) had all the technical and history data of the used car I was interested to purchase. I am going to recommend him and the Sales Center to friends and family.
Great experience with a different kind of dealership...
by OMG I bought a Minivan from DealerRater.com
December 2, 2018
I liked the business-like nature of the transaction. No playing games like a regular car dealership. Everything right up front and negotiations were handled at one sitting. Also, they were extremely responsive to our requests with regard to the things in our eyes that needed to be done to the vehicle, specifically detailing. After the deal was signed and sealed and in preparation for delivery, they spent almost 2 hours cleaning and detailing the vehicle using every machine and product available, front to back, inside and out, to make our used vehicle look nearly new. I know this because I went back and watched the detailing crew have at it. While we waited they let us take my trade-in and go have a bite to eat. Didn't really have to do that for us. Finally, walking the lot is like going to a car show. They have seemingly every vehicle from Supercars to Smartcars, and lots of them. All with prices clearly stated on the windsheild. Its an impressive operation.
Excellent attention from the entire sales team. Victor and Jorge always showed enthusiastic, committed and above all with knowledge about the vehicles and the negotiation. Priscilla in a friendly and smiling way quickly led the signing of the documents. We are happy and satisfied!
Positive spirits, knowledgeable and very professional. Towards the end of closing the deal on my new car Alison (delivery vehicle) was awesome as well. I was very pleased with the services and my new var. I most definitely will recommend others to your business. Thank you.
Always have a great experience at this dealership... I have leased 3 cars there and just traded in one of them. Mikey Duran made the process an easy going one even while negotiating we chatted so much like we were friends for years. He got us exactly what we asked for and we couldn't be happier with his service. Also, Alison Trujillo, in finance - one word: AMAZING. She has an amazing personality, and being that signing the contract takes its time, she explained every detail and answered all of our questions to the t. So grateful for the amazing staff at this dealer - making the car buying process a breeze.
I had a great experience at Toyota of Clermont I would like to thank Esteban Alison And Frances for All the help I love my new Corolla!!
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