Odell Hadley of the service department was excellent and my car was done in about an hour. I had my first 10,000 mile service and was prepared for it to take all day. I made an appointment for 7AM and the car was ready before my work day!
Kudos to Mr. Ryan Maldonado, Volkswagen Santa Monica Service Advisor. Ryan was very helpful, and very effcient in getting to the bottom of my concerns. Very knowlegable. He got me in and out in no time, as promised. I highly recommend him for service needs. I've been taking my car in for years at this location, and have never been disappointed. Thanks for all you do!!!!!!
As always, I had a great service. I've been with this location for the last 15 years. Service went down at time but always good. Specially when I'm assisted by Odell Hadley, his assistance is always outstanding. He really cares about his customers.
I'm on my third VW. Peyman Kahen is always my go-to serviceman. I like the fact he makes my experience smooth, easy and accommodating. Also, he doesn't try to up-sale me, which makes my service experience a lot less painful in my pocketbook. It is always a great pleasure to have his help with my car service needs.
Luke was helpful in coordinating the rental car while my car was under repair. The car was repaired within the promised repair schedule, and Luke was good about communicating with me during the process.
I have been coming to this dealership for service on my Eos for 8 years. Peyman Kahen is excellent to work with and he is very helpful in outlining the services my car needs, when they need to be done, how much they will cost, and how long it will take. He's honest, friendly, and helpful. I would recommend him and this service department to anyone.
We bought a new Impreza for my wife; Lori Fleener, Internet Sales and Olivia in Sales were exceptionally helpful and made the buying process enjoyable. We found the car we wanted and every employee we came in contact with during the purchase were very helpful and pleasant.
We definitely recommend McKenna Subaru and thank all of the employees who helped us with this purchase.
I went to get a car from a McKenna Dealership because of his reputation. His sales force did not disappoint. I felt like I got the car of my dreams within the price I could happily afford. I lease. Part of the appeal was all maintenance and service was included. I thought, "Okay, we'll see!" And I have.
McKenna Cars.com Service Center is a 5 star experience all around. Warm and inviting atmosphere. You know: Coffee, donuts, water, Wi-Fi, and a comfortable and clean waiting area. Professional interactions with EVERYONE. Service Manager and his staff took GREAT care of my car and me! I will always lease from McKenna because of the great care I receive.
My son and daughter in law brought my car in for the 10k oil change, while I was babysitting my grandson :D Carlos ran a diag. test b4 they left and told them it looks like the battery was recalled and needs to be replaced at no charge. They also picked up the car and it was washed inside and out with great detail to the inside windows and vacuumed and my daughter in law was so impressed, she told me how wonderful they are there and she cant wait to get her next car there! :D
I know why this is my 3rd car from McKenna in HB but it's great to hear that my kids see the exceptional customer service as well! :D
We were visiting from TX and decided to shop for a new vehicle. We went to VW of South Costa Mesa and fell in love with the 2018 Atlas. We met with Ricardo Dominguez who made our buying experience excellent. The building was clean and well equipped, the staff was super friendly even the GM came out to meet us. The procedure was explained from start to finish and the paperwork was done in no time accurately. The vehicle was cleaned and topped off and we were on our way with our new family vehicle. Definitely recommend this dealership to anyone looking for new wheels! Ask for Ricardo Dominguez!
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