My husband and I had a wonderful experience at Open Road Volkswagen from start to finish. It was the first time we had decided to lease a car in over 10 years, so naturally we had a handful of questions & some uncertainty in terms of what we were looking for. We worked with Jeff Isaac-Hodge, and he could not have been more helpful & attentive to our needs. Jeff is extremely knowledgable about the VW brand, and he patiently took us out on a few different test drives until we finally decided to go with the 2018 Jetta SE. Once we made our choice, Jeff made the check out process totally seamless for us, which I very much appreciated since I can be impatient when it comes to closing out a deal. I would 100% recommend this dealership to anyone thinking of buying or leasing a new car!
If you’re looking for a straight shooter, easy to talk to, no haggling right to the point saleman, ask for Jeff. Just bought an Atlas and Jeff was all around helpful and easy to work with. Gold star in my book. He made a stressful event easy.
I went to open road because my brother brought a vehicle and the Dealer salesperson Justin White was a great help to me and choosing the vehicle the certified used Volkswagen Jetta 2010. He's an awesome salesperson.
What a great experience I had with the help of a kind and caring salesperson Jeff Isaac. It great to know that there are honest sales people like Jeff ready to answer all your questions and address your concerns. What a true pleasure now I have my new car. Jeff follows up with you and makes sure you will not have to figure out everything on your own...
Claus Jacobsen was quick and efficient with our first new car purchase.
He knew his product and had all the answers.
His friendly and professional manner put us at ease.
He had a great team to work with at the dealership.
Everyone worked so well together to make our purchase happen.
My husband and I are enjoying our new car.
I have purchased and/or leased many cars over the years, but this dealership was by far one of the best to deal with. From the sales person to the Business Manager to the Service Manager, everyone was professional and a pleasure to deal with. Negotiating a price was not tedious as in other dealerships, and within a. reasonable period of time we came to terms. No hyper sales person, no manager pushing for an immediate answer, no silly statements or pressure to close. Great place to do business
Memorable/amazing because of Victoria and the VW team!
by Rneilm5496 from DealerRater.com
June 13, 2018
This dealership was absolutely amazing with the help from Victoria finding the perfect car for me. She was helpful, kind and extremely easy going. She was very knowledgeable about Volkswagen and the cars, this helped with my first car buying experience. Thanks so much VW and Victoria for an amazing experience at the dealership! Loving my first car from you guys. Jetta GLI
This is my 5th lease with Bayside Volkswagen. They take their time in explaining everything to their customers. I can see how much they value customer loyalty, which is why I plan to continue dealing with them until I die or have my license taken away! :-D
My experience was great! I walked in and knew exactly what I wanted. Silvano was able to deliver what I wanted within my price range. He found the color and options I wanted as well. He was so fast with getting back to me after he found my Tiguan. Silvano is super knowledgeable about the Volkswagen product, pricing, options and his customer service is absolutely amazing. Angelo is also a very big help and he is such a nice man. You can tell the two of them care more about the customer instead Of how much they???ll make on a deal. I would never buy any other vehicle besides a Volkswagen again! Thank you for making my experience so easy and amazing!!!!
Staff was helpful and had a single agenda meeting my needs. Would go back for sure. I have already told friends and family to go there. Was beyond the car buying experience and staff even came in on there day off to take care of me. Thanks a lot guys.
From the moment we entered, it was exceptional customer service! We did not come in expecting to leave with a car, there was a sense of urgency created without being a pushy sales man everything was extremely genuine and honest!!!! New car and a great deal Inki and Angelo went above and beyond to make sure we were taken care of. We are now family for life, my husband and I are forever grateful. This by far exceeded any car buying experience my husband an I have EVER had. I guess it???s true what they say, Third times a charm!
Returning a 2013 VW Passat on a end of lease and was amazed on the personal attention received that I ended up leasing a 2016 Passat. The salesman John BATISTA was great. He was very patient, knowledgeable with the vehicles features and options. A real pleasure to deal with. His general manager Tom was also a very professional and I would highly recommend that you ask for these two gentlemen in person.
I just don't know where to begin. The sales rep Mark is magnificent. He took care of my mother and then some. Mark went above and beyond to make sure my mother's experience was something she would talk about for years to come. Tom, (manager), also made his presence known. He did what a boss should do and more. We will definitely recommend Lash Volkswagon to everyone we know. I am in the market for a new car and had my mind made up on a different model. However, after the way they treated my mother and witnessing her experience I have been converted to Volkswagon......but not just any dealership. LASH and LASH alone will get my business. Every person there from the service center to the sales floor greeted us with a smile and just took the time to make sure we were good. Thanks for showing my mom love and I look forward to writing another review about my own car buying experience in a month or so. FYI the star selection on this site needs improvement. It doesn't let you select 5 stars on the other categories, only went to 3. The buying process and facility were 5 STARS as well.
Had searched for and found a used VW Sportwagen TDI advertised on Cars.com. I completed the request for additional information on Cars.com. Cars.com contacted the dealership that had advertised the vehicle. The dealership responded to me in a very timely fashion saying the car had already been sold. Experience with Cars.com and the dealership was good even though the vehicle had already been sold. So search continues. Cars.com is a good site and I will continue to use it to search for my next vehicle.
Had a VW Passat that was coming off lease (3rd Passat since 2000), obtained from another dealer located at an inconvenient distance. Went to Lash, selected a Tiguan that was in the delivery pipeline and made a deal that was fair (not fair as in "almost poor" but fair as in equitable). They took us out of our existing lease before the end of term and Tom, the GM, provided excellent guidance on the scheduling of that. Even more, after receiving a surprise invoice a couple of weeks later for "excessive wear and tear" on our turn-in vehicle, I went back to Tom and reviewed the matter with him. He was able to make that invoice disappear. Really intended to write this two months ago. Definitely will go back to Lash as long as we stay with VWs.
Our experience at Lash was a wonderful one. Jan Michael Tapia was a great salesman and worked out a fabulous deal for us. We are extremely satisfied with our new Passat because of him. The managers there were so professional and eager to please. We were told that this buying experience should be as painless as possible and it was! The atmosphere there is so welcoming and positive. I've recommended Lash (and Jan) to many people and will continue to do so.
If you're looking to get your hands on a VW and want great customer service along with the best prices in Westchester/Bronx area than LASH should be you choice! I recently purchased a 2015 VW Passat TSI and very satisfied with the ride. I'd like to thank Sales Consultant Jan Tapia and Sales Manager Mike Spatola for the exceptional customer service and making sure I got the best I can get for my money. They made the buying process very simple and stress free. The staff at LASH are very friendly and accommodating! Thanks for the car! Cheers
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