The service was suppose to include checking all fluids, tire pressure, and etc but instead the service writer asked if I wanted those things done (and that it would take more than an hour). Last I checked, it only takes a few minutes to check windshield washer fluid and make sure the tires are inflated perfectly. The service was originally for a factory recommended ???ECM Programming.??? My question, if you???re trying to improve your customer service, why wouldn???t you just perform a courtesy fluid check (after all you had the car for an hour)? Strangely, the R/O says it was performed
checked fluid levels and other computer diagnostics
by SCDEVLIN from DealerRater.com
December 2, 2018
found other areas of concern while diagnosing so provided a loaner immediately and worked with me to keep disruption to a minimum. very thorough and flexible and offered communication via email, text and phone messages, impressive
I have had my car for almost a year and have had absolutely zero issues with NPVW. Matt is a very helpful salesman and was able to get everything together without issue and Ken is great to deal with when the car needs to be serviced. Great employees and no pressure atmosphere.
I first inquired online about a CPO Jetta that was on the lot and was in contact with Shawn. He was quick to answer any questions I had about the car, and was patient with me while I considered other options. Shawn was off the day I was able to come see the car, so I worked with Michael. He was able to answer most of my questions and help me along the process with great patience. When he couldn't answer a specific warranty question, he was able to get an answer from another staff member for me. As a fairly new member of the team, I hope to see him around for a while. He was also in contact via email after the purchase to see if I had any questions. I will note that the tire pressures were low and set off a tpms light the morning after purchase. A minor inconvenience, but should have been caught on final prep.
Great dealership. There was no pressure and they were very friendly and helpful. They stayed open way past their closing time just to accommodate me. They were fair and reasonable with their offer. I would definitely buy from this dealership again.
Called to ask if a Tundra had a bench seat or bucket seats since they had no interior photos. Was told on the phone it didn't have a bench seat (bench seat is a no go for me). I drive all the way there and sure enough it had a bench seat. Looked great on the outside but the inside was a deal killer for me.
I went here to purchase a new vehicle for myself. First I was introduced to Eric who helped assist me with the starting purchase process. Eric showed me the 2018 Volkswagen Tiguan and assisted me on a test drive he was so informative and helpful. I instantly fell in love with it. Then he introduced me to George the Senior Sales consultant who I dealt with all throughout this process. He made sure this process went smoothly, answered all my questions and just was all around very helpful . Also Steven one of the business managers was so informative, helpfuI and made sure this deal was finalized in the end. I’m extremely satisfied and I thank these three gentlemen for making this the best experience ever. This was my first time buying a new vehicle and I don’t regret it. I’m in love with my new car. I 100%recommend this place.
I had an excellent experience finding a new car. Brian helped me find the perfect car (Kia Forte S) and made the process easy and stress free. The dealership is absolutely beautiful and everyone was extremely helpful from the minute I walked in. Once I got my new car, Brian took the time to help me sync my phone, review key features and make sure I was happy with everything before I left. Jean-Claude and Brian made the process of trading in my lease extremely easy and made transferring my information to the new car seamless. I would recommend Brian and Burlington Kia to everyone looking for a new or used car. The new Kia models are fantastic and I am in love with my new Kia Forte!
We bought a new car Mazda 3 sedan on Saturday 27 May Memorial Weekend.Sell us a car Russ Depaul Sales & Lease Consultant.This is our fifth car bought in USA ,but for the first time we had such good and professional service.Ross was very patient &understanding our English is not very good,all well explained.We will be your service to recommend to our friends. Thank you very much. (My car Mazda3 its a super!!!.
My daughter and I were looking for a used Subaru. The salesperson came out immediately (which is something you don't get at times especially when its 2 women looking at cars). Salesman was very nice, took the car for a test drive and then they gave us a quote. We told him we would be buying a car within a week and had other places to look at. We ended up buying a car from another dealer because it was in better shape. No follow up from the salesperson.
Our son purchased a used Mazda3 since his first one was in an accident. Our salesman Joseph Opperman was a pleasure to work with. We were very up front with him and did not feel there was pressure to buy something other than what we wanted. The Carfax and website pictures were very helpful and accurate. I trusted Joe to treat us right and we are not sorry. Thank you! We will be sure to refer others to Young VW Mazda Dodge.
Jane, Joe and Justin Hontz
I worked with Warren on purchasing my new 2016 CX-5 and it was a great experience! Even if I didn't end up purchasing the vehicle, it was still a pleasant experience and Young is where I would purchase my next car from. Steven the sales manager also went above and beyond to get me in my car. I highly recommend Young Mazda and VW to anyone interested in purchasing a car. This is my second car from Young and I will definitely be back.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.